How to File a Complaint with Ubisoft Plus

Ubisoft Plus complaints usually involve Ubisoft+ cancellation, Ubisoft Store billing, Xbox or Luna access, subscription refund review, free trial questions, suspended subscriptions, game access, cross-platform entitlement, account access, payment errors, privacy requests, or support delays. The strongest complaint starts with the Ubisoft account, subscription platform, plan, receipt, renewal date, cancellation attempt, platform account if relevant, game title, device, support case, and the exact outcome you want Ubisoft or the platform to confirm.

Ubisoft Help says Ubisoft+ can be canceled from the Ubisoft Store by opening the My Subscription page, selecting Cancel Membership, and confirming. Ubisoft Store refund policy says Ubisoft+ cancellation is effective at the end of the current billing cycle. Ubisoft Help's refund article says users can request a refund for Ubisoft+; if the request is during the free trial, the subscription is canceled but no refund is issued because the trial is free.

Ubisoft+ can involve Ubisoft Store PC access, Xbox access, Amazon Luna access, cloud or console platforms, and regional plan differences. A complaint should identify which platform owns the subscription and where the charge appeared before asking for cancellation, refund review, or access correction.

This guide is for organizing a customer complaint. It is not legal advice, payment advice, tax advice, privacy advice, app-store advice, Microsoft Store advice, Amazon Luna advice, game-license advice, account-security advice, or a decision about whether Ubisoft, Microsoft, Amazon, a payment issuer, a privacy authority, or another party must issue a refund, credit, cancellation, account restoration, privacy response, game access, or policy exception.

Best Ubisoft Plus Complaint Paths

The first step is to identify the subscription platform, account, plan, and renewal date.

Step-by-Step: How to File a Ubisoft Plus Complaint

What to Have Ready Before Contacting Ubisoft

For billing complaints, lead with account, platform, plan, receipt, renewal date, and cancellation attempt.

Cancellation and Billing Complaints

Ubisoft Help says Ubisoft+ can be canceled from the Ubisoft Store My Subscription page by selecting Cancel Membership and confirming. Ubisoft Store refund policy says cancellation is effective at the end of the current billing cycle.

Use this table:

Ask the billing owner to confirm subscription status, end date, future charge status, and refund review path.

Refund, Trial, and Platform Access Complaints

Ubisoft Help has a refund article for Ubisoft+ subscription refund requests. It says if a refund is requested during the free trial, the subscription is canceled but no refund is issued because the trial is free.

Use this table:

Ask for a written decision tied to account, platform, plan, and payment status.

Account and Game Access Complaints

Game access complaints should identify Ubisoft account, platform, subscription plan, region, game title, and whether the platform account is linked correctly.

Use this table:

Ask Ubisoft to separate account identity, platform entitlement, plan catalog, payment status, and linked-account status.

Privacy and Account Data Complaints

Privacy complaints should identify the Ubisoft account and request type. Save purchase and support records before requesting deletion.

Use this table:

Keep billing and support records until the complaint is resolved.

When to Escalate Beyond Ubisoft

Escalation is strongest when account, platform, receipt, support response, and requested outcome are clear.

What to Say in a Ubisoft Plus Complaint

Use this script:

"I need Ubisoft or the billing platform to review a Ubisoft+ complaint for account [email]. The issue is [cancellation, Ubisoft Store billing, Xbox access, Amazon Luna access, subscription refund review, free trial question, suspended subscription, game access, cross-platform entitlement, account access, payment error, privacy request, or support delay]. The relevant details are [platform, plan, receipt, renewal date, cancellation date, free trial date, suspension notice, game title, linked account, error message, support case, or privacy request]. I am requesting [cancellation confirmation, billing-cycle end confirmation, refund review, free-trial explanation, suspension explanation, platform entitlement review, game access correction, account access help, privacy response, or written policy explanation]. Please confirm the decision and next step in writing."

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Frequently Asked Questions