Complain About Vidio - learn how to file a complaint

Good luck getting a quick reply. Users report waiting days, not hours.

• Be persistent. Send a follow-up email every 48 hours if you don't hear back.
• Go public. Mention Vidio on social media with your complaint details. Public visibility often gets a faster response.
• Have everything ready. Before you contact them, gather your account email, subscription details, and any screenshots of the error or billing issue.

If Vidio is ignoring you, it's time to escalate. Since Vidio is an international company based in Indonesia, typical US agencies like the FCC won't be much help. Your real power lies elsewhere.

Your best bet, honestly, is a credit card chargeback. Contact your bank or credit card company and dispute the charge for "services not rendered" or "incorrect billing." This process directly involves their payment processor and is often the fastest way to get your money back when a company is unresponsive.

You can also file a complaint with the Better Business Bureau (BBB). While the BBB has limited enforcement power over international companies, a public complaint can sometimes prompt a response to protect their reputation, however minimal it may be. Think of it as a long shot, but one worth taking if the chargeback route isn't an option.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Email/Account ID]]

I am writing again to resolve an issue with my Vidio subscription.

On [[Date]], I was incorrectly billed [[$Amount]] for a service I did not authorize. This is particularly frustrating as my previous attempts to contact support on [[Date of first contact]] have gone completely unanswered, and the problem remains unresolved.

This is not the service I expected. Having to chase down a refund for a clear billing error has been a significant waste of my time.

To resolve this, I require an immediate and full refund of [[$Amount]] to my original payment method. I also need written confirmation that this issue has been corrected and will not happen again.

If I do not receive a satisfactory response and a refund within the next 48 hours, please be aware that my next step will be to initiate a chargeback with my bank for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use a clear, urgent subject line. Don't just write "Help." Use something like "URGENT: Incorrect Charge on Account [Your Email]." It's less likely to be ignored.
• Always ask for a ticket number. If their system doesn't provide one, create your own reference in your follow-up emails, for example, "Re: My original email from May 25th."
• Take screenshots of everything. The error message, your account page showing you cancelled, the confirmation email, your sent complaints. You need proof.
• Leverage social media. A user on PissedConsumer said they only got a response after posting their complaint on Vidio's official Facebook and Instagram pages. Public complaints seem to be their kryptonite.

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