Complain About Vidio - File a Complaint Today

Best ways to complain to Vidio

Good luck. Getting a quick reply can feel like winning the lottery.

🔍 Tips to Get a Quicker Response from a Complaint

• Be Persistent: Don't just send one email. Follow up every 24-48 hours if you don't get a meaningful response.
• Use Screenshots: Always include screenshots of the error, the incorrect charge on your bank statement, or your cancellation confirmation.
• Keep it Simple: State your problem and what you want (e.g., 'I was overcharged. I want a refund.') in the very first sentence.

If Vidio is giving you the silent treatment, it's time to escalate. Since Vidio is an Indonesian company, typical US agencies like the Better Business Bureau (BBB) won't be much help. Your power lies elsewhere.

• Credit Card Chargeback: This is your strongest move for billing issues. Contact your credit card company (Visa, Mastercard, Amex) and explain that you were charged for a service you canceled or didn't authorize. Honestly, this is probably your fastest route to getting your money back. The bank will investigate on your behalf.
• Public Consumer Sites: Post a detailed, factual review on Trustpilot. Companies monitor these sites, and a wave of bad public reviews can trigger a response.
• Social Media Blast: Go public on X (formerly Twitter). Post your complaint and tag Vidio's official account (@vidio). Be polite but firm. This public pressure often gets a quicker response than a private email.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Account Email or Number]]

I am writing again to resolve an incorrect charge on my account.

Despite my previous attempts to contact support on [[Date]], my problem remains unsolved. On [[Date of charge]], I was charged [[$Amount]] for a Premier subscription that I had already canceled. Frankly, having to chase this down and spend my time proving I canceled has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately and confirm in writing that my subscription is, in fact, canceled.

I have attached a screenshot of the charge and my cancellation confirmation. If I do not receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card company for the unauthorized transaction.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Use Specific Keywords: In your email subject line, use words like 'Formal Complaint' or 'Chargeback Request' to get it routed past the general inbox.
• Request a Human: If you're stuck with a chatbot, just keep typing 'speak to an agent' or 'talk to a human'. Eventually, most systems give up and connect you.
• Mention Public Action: Casually state in your message, 'I was just about to share my experience on Trustpilot but wanted to give you a chance to fix this first.' It shows you're serious.
• Reference Their Terms: One user on a forum mentioned they got a refund only after quoting a specific line from Vidio's own Terms of Service about cancellation policies. It shows you've done your homework.

Tired of getting generic email replies from Vidio's support bot? Or waiting in a live chat queue only to have the agent disconnect? Sound familiar? It's exhausting. Pine AI handles the entire complaint process for you. We send the emails, handle the follow-ups, and manage the persistent pushback required to get your issue resolved. No more wasting time trying to prove you canceled or fighting for a refund you're owed. We take the headache out of the process. No joke.