Complain About WOW - File a Complaint Today

Getting a hold of someone can feel like a full-time job. Good luck.

• Call during off-peak hours, like mid-morning on a Tuesday or Wednesday.
• Have your account number and a summary of the issue ready before you contact them.
• Use the live chat feature to get a transcript of your conversation for your records.
• Clearly state what you want, for example, a bill credit, a technician visit, or a cancellation.

If your first attempt to complain goes nowhere, don't give up. First, call back and immediately ask to speak to a supervisor or manager. If that doesn't work, it's time to go external.

Your most powerful tool is filing an informal complaint with the Federal Communications Commission (FCC). It's a formal process, and WOW is legally required to respond to you, typically within 30 days. This gets their attention much faster than regular customer service requests.

You can also file a complaint with the Better Business Bureau (BBB). While it's not a government regulator, companies often respond to BBB complaints to protect their rating. BBB works, but prepare to wait. WOW usually responds after a reminder or two. In most cases, you need to show these organizations that you tried to resolve the issue with the company first.

Subject: Urgent: Unresolved Service Issue on Account [[Account #]]

I am writing again to get a resolution for a persistent internet outage issue at my service address.

My service, associated with account [[Account #]], has been down since [[Date of issue start]]. This is my third time contacting you about this. Frankly, paying for a service I cannot use and spending my time repeatedly trying to get it fixed is unacceptable.

To resolve this, I require a technician to be dispatched within 24 hours and a credit applied to my account for every day my service has been unavailable.

If I do not receive a confirmation of a scheduled appointment and the account credit within 48 hours, I will be filing a formal complaint with the FCC.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Always ask for a ticket or reference number. Without it, your call basically never happened.
• If you're getting nowhere on the phone, hang up and try the live chat. Sometimes you get a more helpful agent, and you'll have a written transcript as proof.
• A user on Reddit mentioned they got a faster response by messaging the @WOW_WAY Twitter account publicly. A little public shame can sometimes speed things up.
• When you finally get someone, ask for their name and operator ID. It makes the conversation feel more accountable.

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