Complain About OCS - learn how to file a complaint

Getting in touch with OCS can feel like sending a message in a bottle. They don't make it easy, and finding a direct line is next to impossible. Here are the main channels people use, along with a dose of reality about what to expect.

Immediate to 30 minutes, but honestly, it usually feels a lot longer, or like you're just talking to a wall.

• Go Public: Post your issue and ticket number on their social media pages. It's often the only way to get a response.
• Use Keywords: When using their contact form, use clear, simple keywords like "Billing Error" or "Cancellation Issue" in the subject line.
• Keep It Simple: Don't write a novel. State your problem, what happened, and what you want (e.g., "I was charged $15.99 after I canceled. I want a refund.").

So, OCS is ignoring you. Shocker. When their internal support fails, your next step is to go to an external authority. Since OCS is a French company, your options are a bit different than they would be for a US-based service.

Your best bet is the European Consumer Centre (ECC). This network helps resolve disputes between consumers and traders based in different EU countries. They can mediate on your behalf, and it's a free service. You typically have to prove you tried to contact OCS first, so keep copies of your emails or support tickets. The ECC is thorough, but prepare to wait. It's a bureaucratic process, not a quick fix.

For US customers who might have been billed through a third party like Apple or Google, you can also dispute the charge directly with them or file a chargeback with your credit card company. Sometimes hitting them in the wallet is the only language they understand.

Subject: Formal Complaint: Unresolved Issue with Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite contacting your support team on [[Date]], my problem remains unsolved, and frankly, my patience is running out.

On [[Date of incident]], [[briefly and clearly describe the problem, e.g., I was incorrectly charged $15.99 for a subscription I had already canceled, or the service has been unusable due to constant buffering issues]]. Having to spend my time chasing this down has been incredibly frustrating.

This is not the service I expected. To resolve this, I require you to [[state your desired resolution clearly, e.g., issue a full refund for the incorrect charge immediately, or fix the technical issue and provide a credit for the month of service I could not use]].

Please be aware that if I do not receive a satisfactory response and confirmation of the resolution within 72 hours, my next step will be to file a chargeback with my bank and submit a formal complaint to the relevant consumer protection agencies.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Reference Your Ticket Number Everywhere: If you manage to get a ticket number from their contact form, use it in every follow-up communication. Post it on Twitter. It shows you've already tried the official channels.
• Demand a Human: If you ever get a response that seems automated, reply immediately with "I need to speak with a human representative."
• Check Reddit for Tactics: One user on a consumer forum said they only got a refund after replying to their own unanswered support email every day for a week with the simple message, "Still awaiting a response." It's annoying, but it apparently worked.

Tired of sending support requests into the OCS black hole? Sound familiar? It's what they're known for. You send an email, you wait, and you get nothing back. No joke.

Instead of refreshing your inbox for a reply that will never arrive, let Pine AI handle it. We send the emails, manage the follow-ups, and apply persistent pressure on your behalf. Think of us as your personal advocate who doesn't get tired of waiting or being ignored. We handle the tedious, frustrating parts of the complaint process so you can move on with your life.