What if TV2 Norge doesn't reply?

Don't be surprised. Follow up once, then escalate. They often just ignore the first attempt.

Can I escalate my complaint legally?

Legally is a big step. First, go to the Norwegian Consumer Council (Forbrukerrådet). It's a free government service designed for this exact situation, and they will mediate for you before you even need to think about lawyers.

Are there lots of people leaving TV2 Norge?

With a 1.2-star rating on Trustpilot, what do you think? People complain constantly about the app crashing right in the middle of a live football game. So yeah, they're not exactly winning fans.

Is this the right phone number to contact TV2 Norge?

Their contact info seems to change. Your best bet is the official contact form on their 'kundeservice' page. Don't waste your time on old phone numbers you find on random websites.

What's the easiest way to cancel a subscription with TV2 Norge?

Log into your account on a desktop computer, not the app. The cancel button is buried under 'Min konto' and then 'Abonnement'. It's a pain, but it's there. For a full walkthrough, check out our guide on [How to cancel TV2 Norge](https://www.19pine.ai/cancel-subscription/streaming-and-services/how-to-cancel-tv2-norge).

Other ways that I can contact the TV2 Norge?

Honestly? Good luck. Their public X (Twitter) account sometimes responds to public complaints, probably because they don't want the bad press. It's a long shot, but it's something when their official channels are a black hole.

Why is the TV 2 Play app so buggy?

That's the million-dollar question. It's a known issue. Users have been complaining for years about buffering, crashes during live sports, and login problems, especially on certain smart TVs. They release updates, but the core problems seem to stick around.

Complain About TV2 Norge - File a Complaint Today

Best ways to complain to TV2 Norge

Trying to get a straight answer from TV2 Norge can feel like a full-time job. Here’s a breakdown of your options, from most to least effective.

Contact Method	Details & Availability	Why use this instead...
Contact Form	Available on their customer service page.	Best for non-urgent issues. This is their preferred method. It creates a paper trail, but responses can be slow.
Phone	+47 22 90 19 90 (Expect Norwegian business hours, 9 am-3 pm CET)	For urgent account issues. Be prepared for potential international call charges and long wait times. It's a direct line, but not always the fastest.
Social Media (X/Twitter)	@tv2norge	For public complaints. Companies often respond faster when their reputation is on the line. Use this when other methods have failed.

⏱️ Estimated Response Times from TV2 Norge After Complaining

Honestly, getting a response feels like winning the lottery. It's a waiting game.

Method	Expected Wait Time
Phone	Immediate to 45+ minutes hold
Email / Contact Form	24 - 72 hours (or never)
Chat	5 - 30 minutes (if you can find it)
Social Media	A few hours to a full day

🔍 Tips to Get a Quicker Response from a Complaint

Call them right when their lines open in Norway (early morning in the US) to avoid the rush.
Have your customer number and email address ready before you contact them.
Keep your complaint short and to the point. No long stories.
If you use the contact form, take a screenshot before you hit send. Just in case.

How to Escalate Your Complaint

If TV2 Norge is ignoring you or refuses to solve your problem, don't just give up. Your next step is to take it to an official third party. Since TV2 Norge is a Norwegian company, US organizations like the BBB can't help.

You need to file a complaint with the Norwegian Consumer Council (Forbrukerrådet). This is a free, official government body that mediates disputes between consumers and businesses. They take complaints seriously.

Before they will accept your case, you must prove you tried to resolve the issue with TV2 Norge first, so keep copies of your emails or a log of your calls. The process with the Council can take a few weeks, but it's your strongest move to get a real resolution. They have a solid track record of getting companies to cooperate.

Email Template to Complain to TV2 Norge

Subject: Formal Complaint Regarding Account [[Account #]] - Unresolved Streaming Issues

I am writing again to resolve an ongoing problem with my TV 2 Play subscription.

This is my third attempt to get help. On [[Date of incident]], the stream for the [[Name of Show/Event]] was completely unwatchable due to constant buffering and crashing. This has happened multiple times before, and frankly, I am tired of paying for a premium service that consistently fails during the events I signed up to watch.

To resolve this, I require a partial refund of [[$Amount]] for this month's service to compensate for the poor quality.

Please confirm that this has been processed. If I do not receive a satisfactory response within 5 business days, my next step will be to file a formal complaint with the Norwegian Consumer Council.

Thank you for your attention to this matter.

[[Your Name]] [[Account Number]]

Additional Helpful Tips to get Your Complaint Resolved

Always ask for a case or reference number. If they don't give you one, you can't prove you ever contacted them. Insist on it.
Go public on X (Twitter). A short, polite but firm tweet mentioning @tv2norge with your issue can work wonders. They hate bad public relations.
Mention your consumer rights. A user on a forum said that using the phrase "this violates my rights under Norwegian consumer law" got their issue escalated to a manager almost immediately.
Keep a log. Write down the date, time, who you spoke to, and what they said. It feels like a hassle, but it's crucial if you need to escalate.

Let Pine AI Help Raise the Complaint to TV2 Norge

Tired of trying to navigate a customer service page in another language or getting stuck on hold with international call fees? It's exhausting. Pine AI handles the entire complaint process for you. No more confusing contact forms, no more time zone math, and no more waiting for a reply that never comes. Sound familiar? We send the complaint, manage the follow-ups, and deal with the corporate pushback so you don't have to. Let us handle the headache.

Frequently Asked Questions about TV2 Norge Complaint Filing

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.