I can't believe how bad their support is. Seriously, TV2 Norge has a shocking 1.2 out of 5 stars on Trustpilot from over 380 reviews. It's a complete mess. And it's not just us. People are constantly flagging issues with incorrect billing amounts and a customer service team that seems impossible to reach. If you're stuck in a loop of unhelpful support bots or just plain being ignored, you're in the right place. This guide is for anyone who has had enough and wants to get their complaint heard and resolved. Official site: Visit TV2 Norge
How to Complain About TV2 Norge
Best ways to complain to TV2 Norge
Contact Method | Details & Availability | Why use this instead... |
---|---|---|
Phone | Call +47 22 90 19 90. Hours are typically Norwegian business hours, so plan for the time difference. | Best for urgent issues where you need an immediate, though not necessarily helpful, response. |
Contact Form | TV 2 Customer Service Form | Good for creating a paper trail. You'll have a record of your complaint, but expect a delayed response. |
Social Media | Message them on Facebook | Use this for public complaints. Companies often respond faster when their reputation is on the line. |
⏱️ Estimated Response Times from TV2 Norge After Complaining
Immediate to 48 hours, but honestly, it often feels like you're shouting into the void.
Method | Expected Wait Time |
---|---|
Phone | 5-45 minutes (plus hold time) |
Contact Form | 2-5 business days |
Social Media | 1-24 hours |
Tips to Get a Quicker Response from a Complaint
🔍 Tips to Get a Quicker Response from a Complaint
- Call during their off-peak hours. Think early morning or mid-afternoon in Norway (GMT+2).
- Use their contact form to create a record. Reference the submission number in all future communications.
- Have your account number and billing details ready. Don't give them an excuse to put you on hold to 'look up your account'.
- Keep it short and direct. State the problem and what you want (e.g., 'My service isn't working, I want a refund for this month').
How to Escalate Your Complaint
If TV2 Norge is ignoring you, your next step is to go to a higher authority. Since it's a Norwegian company, US agencies like the BBB or FCC won't help. Your primary option is the Norwegian Consumer Council (Forbrukerrådet). They mediate disputes between consumers and businesses in Norway. You typically have to prove you tried to resolve the issue with TV2 Norge first, so keep all your emails and call logs. The process can be slow, but it's a formal step that companies can't easily ignore. A user on a forum mentioned they usually get a response from a company right after the Council sends its first notice. So it works, but prepare to wait.
Email Template to Complain to TV2 Norge
Subject: Formal Complaint: Unresolved Issue with Account [[Your Account Number]]
To Whom It May Concern,
I am writing again to resolve an issue with my account. Despite contacting your support team on [[Date of first contact]], my problem remains completely unsolved and, frankly, my patience is gone.
On [[Date of incident]], [[describe the problem clearly, e.g., I was billed an incorrect amount of NOK XXX, my streaming service has not worked for 3 days, I was unable to cancel my subscription]]. This has been incredibly frustrating and a total waste of my time.
To resolve this, I require you to [[state your demand clearly, e.g., issue a full refund of NOK XXX to my account, fix the technical issue within 24 hours, confirm my subscription is cancelled immediately]].
Please be aware that if this is not resolved within 48 hours, I will be escalating this matter by filing a formal complaint with the Norwegian Consumer Council (Forbrukerrådet).
Thank you for your prompt attention to this matter.
[[Your Name]] [[Your Account Number]]
Pro Tips for Making Your Complaint Heard
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a reference number immediately. Whether on a call or chat, get a ticket number. It's your proof.
- Use the phrase 'formal complaint'. This can sometimes trigger a different internal process away from standard, unhelpful scripts.
- Request a written confirmation. If they promise a refund or a fix on the phone, ask them to send a confirmation email while you're still on the line.
- Try social media. A public post on their Facebook page detailing your issue can sometimes get a faster response from a social media manager than the actual support team.
Let Pine AI Help Raise the Complaint to TV2 Norge
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Frequently Asked Questions about TV2 Norge Complaint Filing

Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.