Complain About Showmax - File a Complaint Today

Good luck getting a straight answer, but here's what you can generally expect.

• Have your account email and any relevant transaction IDs ready before you start.
• Take screenshots of the error, the weird billing charge, or the chat conversation.
• If you get a useless live chat agent, politely end the chat and start over. Sometimes it takes a few tries to find someone helpful.
• Clearly state your country, as their service and rules can vary by location.

If Showmax is giving you the silent treatment, it's time to escalate. Since they aren't a US-based company, complaining to the BBB won't do much. Your most powerful tool is your wallet.

Your best bet is initiating a credit card chargeback. Contact your bank or credit card company and explain that you were charged for a service that was not provided or that you already cancelled. Banks tend to take this seriously. A chargeback is your best bet, honestly. Showmax seems to respond quickly when their money is on the line.

You can also increase public pressure. Post a detailed, factual review on Trustpilot. Companies often monitor these platforms and may reach out to resolve your issue to get the negative review taken down.

Subject: Formal Complaint: Unresolved Billing Issue - Account [[Your Email Address]]

I am writing for the third time to resolve a persistent issue with my account. My previous attempts to get help via live chat on [[Date]] have been unsuccessful.

On [[Date]], I was incorrectly billed [[$Amount]], despite having cancelled my subscription on [[Date]]. Having to chase this refund is incredibly frustrating and a complete waste of my time. The app was barely functional to begin with, and now this.

To resolve this, I require an immediate and full refund of [[$Amount]] to my original payment method. I also need written confirmation that my subscription is cancelled and I will not be billed again.

If I do not receive a satisfactory response and confirmation of the refund within 48 hours, I will have no choice but to initiate a chargeback with my credit card provider for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use Magic Words: Start your email or chat with "Formal Complaint." This can sometimes get your issue escalated past the first line of support.
• Beat the Bot: If you're stuck with a useless chatbot, just keep typing "speak to agent" or "human." Eventually, most systems give up and connect you to a person.
• Go Public: Don't just send a private message on social media. Post your complaint publicly on their X/Twitter feed (@ShowmaxHelp). One user on Trustpilot said they only got a refund after their public tweet got some traction.
• Keep a Log: Note the date, time, agent's name, and any reference number for every single interaction. It's annoying, but it's powerful evidence if you need to escalate.

Tired of the Showmax live chat window just staring back at you? Or getting that same copy-pasted email response for the third time? Sound familiar? It's exhausting. Users on Trustpilot and Reddit are constantly talking about how impossible it is to get a straight answer about billing errors or technical problems. No joke. Instead of spending your afternoon arguing with a support agent who can't seem to help, let Pine AI take over. We handle the persistent follow-ups and cut through the corporate nonsense to get your complaint seen by someone who can actually fix it. Think of it as your personal, very stubborn assistant.