Complain About Showmax - learn how to file a complaint

Best ways to complain to Showmax

Immediate to 48 hours, but honestly, it often feels longer.

• Call or start a chat during off-peak hours (like mid-morning on a weekday).
• Use their social media channels for public complaints, they seem to monitor those more closely.
• Have your account number, email, and billing information ready before you contact them.

If Showmax is giving you the silent treatment, it's time to escalate. Your first stop for US-based issues should be the Better Business Bureau (BBB). Filing a complaint on the BBB website is free and creates public pressure. Showmax will be notified and asked to respond formally. The BBB process can be slow, but sometimes just filing the complaint gets their attention. You have to give Showmax a chance to resolve it internally first, so make sure you've already tried their official channels. You can also take your complaint public on platforms like X (formerly Twitter) or Facebook. Tag their official accounts and clearly state your issue and that you've received no resolution. It's amazing how quickly a company finds a solution when their other customers can see the problem.

Subject: Formal Complaint Regarding Unresolved Issue on Account [[Account Email or Number]]

To Whom It May Concern,

I am writing again to resolve an issue with my Showmax account. Despite contacting support on [[Date of first contact]], my problem remains unsolved, and frankly, my patience is running out.

On [[Date of incident]], [[describe the problem clearly, e.g., I was incorrectly billed $XX.XX despite cancelling my service, or the service has been unusable due to constant buffering issues]]. Having to spend my time chasing this down has been incredibly frustrating.

To resolve this, I require you to [[state your desired outcome clearly, e.g., issue a full refund of $XX.XX to my account immediately, or fix the technical problems preventing me from using the service I pay for]].

Please be aware that if this is not resolved within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a reference number immediately. Whether you're on live chat or email, get a ticket or reference number. It's your proof and makes it harder for them to claim they have no record of your complaint.
• Use specific, emotional language. Instead of saying "the app is not working," say "the app is constantly crashing during playback, which is making the service I pay for completely useless."
• Mention the competition. Casually dropping that you're considering switching to Netflix or Hulu because their apps are more reliable can sometimes light a fire under the support agent.
• Take screenshots. A picture of the error message or the incorrect bill is undeniable proof. Attach it to every communication.
• Try the social media route. One user on a forum said they got a response in 20 minutes by messaging the Showmax Facebook page after their email was ignored for three days.

Tired of waiting in a live chat queue only to have the agent disconnect? Or sending emails into a black hole? Sound familiar? It's exhausting trying to get a simple answer from Showmax support. That's where Pine AI comes in. We handle the complaint for you. No more repeating your issue to three different people. No more checking your inbox every hour for a reply that never comes. We navigate their broken support system, handle the follow-ups, and manage the entire frustrating process on your behalf. Seriously. Let us take over so you can get on with your life.