Complain About Peacock - File a Complaint Today

Immediate to 48 hours, but getting a useful response is a whole other story.

• Try the live chat during off-peak hours (like a weekday morning) for a better chance at getting a human agent quickly.
• Have your account email and any relevant screenshots (like billing errors) ready before you start.
• Be specific. Instead of saying 'it's not working,' say 'the app is crashing on my Roku device when I try to watch the news.'

If the chat agent is giving you the runaround, your first step is to ask to speak with a supervisor or have your case escalated. Make sure you get a ticket or reference number for your complaint.

If that goes nowhere, it's time to go external. The Better Business Bureau (BBB) is a solid option. NBCUniversal (Peacock's parent company) does respond to complaints there, but prepare to wait, it can take a couple of weeks for a resolution. You can also file a complaint with your state's Attorney General for consumer protection issues, especially if it involves misleading advertising or billing practices. Regulators usually require that you try to resolve the issue with the company first, so keep records of your attempts.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Account Email]]

I'm writing to you again because my issue with an incorrect charge remains unresolved, despite contacting your support chat on [[Date]].

On [[Date of Charge]], my account was charged [[$Amount]] for the Premium Plus plan, but I am still seeing advertisements during shows, which defeats the entire purpose of the upgrade. Frankly, spending my time troubleshooting my paid subscription has been incredibly frustrating.

To resolve this, I require an immediate refund for the price difference between the ad-supported and ad-free tiers for this billing cycle and for the ads to be removed from my account as promised.

If I don't receive a confirmation that this has been fixed within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

P.S. I have attached a screenshot of the ad appearing during a show, despite my plan details.

• When you finally get a live chat agent, immediately ask for your reference or ticket number. If the chat 'accidentally' disconnects, you have a starting point for next time.
• Take screenshots of everything. The error message, the chat conversation, your account page showing your plan. Everything. Digital proof is your best friend.
• If chat gets you nowhere, go public. Post on their @PeacockTVCare Twitter/X handle with your issue (don't post personal info). Companies hate bad public PR.
• A user on Reddit mentioned they finally got a refund after specifically mentioning 'breach of advertising' for the ad-free plan. Worth a shot.

Tired of Peacock's support bot sending you in circles with links to the same useless FAQ page? Pine AI handles the entire complaint process for you. It skips the chatbot nonsense and deals with the persistent follow-ups needed to get a real person to actually fix your problem. No more waiting for a chat agent who isn't there. Sound familiar? Let us take over so you can get back to, you know, watching TV.