TIMvision's Trustpilot score is a shocking 1.2 out of 5 stars from over 2,200 reviews. That's not just bad, it's a complete disaster. If you're stuck dealing with them, you are definitely not alone. The most common complaints are about impossible cancellations, incorrect billing amounts, and technical support that goes absolutely nowhere. It feels like they make it intentionally difficult to solve any problem. You try to get help, and you just end up in a loop of unhelpful chat bots and ignored emails. It’s beyond frustrating when a company takes your money but won't provide the service you paid for or the support you need.
Best ways to complain to TIMvision
Getting in touch with TIMvision can feel like a mission, especially from the US. Here are the main channels, but you'll need patience.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Online Portal | MyTIM Account Area (24/7) | Best for standard account issues, billing questions, and official cancellation requests. It creates a paper trail. |
| Social Media | Facebook, Twitter | Use this for public complaints. Companies often respond faster when their reputation is on the line. Good for getting attention when other methods fail. |
| Phone | 187 (Only for TIM customers in Italy) | Avoid this unless you are in Italy and have a TIM line. It's not a viable option for international customers. |
| Formal Email (PEC) | telecomitalia@pec.telecomitalia.it |
This is a certified email address for formal, legal complaints in Italy. Use this as a last resort for serious disputes. |
⏱️ Estimated Response Times from TIMvision After Complaining
Immediate to never. Honestly, it feels like a total lottery.
| Method | Expected Wait Time |
|---|---|
| Online Portal | 24-72 Hours (for a generic response) |
| Email (PEC) | 3-10 Business Days |
| Social Media | 1-48 Hours |
| Phone | Not applicable for US customers |
🔍 Tips to Get a Quicker Response from a Complaint
- Be persistent. Don't let them close your ticket without a resolution.
- Keep everything in writing. Avoid phone calls and use the online portal or email so you have a record.
- State your desired outcome clearly. Do you want a refund, a cancellation, or a technical fix? Tell them exactly what you expect.
- Mention you are aware of their poor Trustpilot rating. Sometimes letting them know you see the public feedback can prompt a better response.
How to Escalate Your Complaint
If TIMvision is ignoring you, your options are limited but they exist. Your best bet is to go through an official consumer body. Since TIMvision is an Italian company, US agencies like the BBB can't do much.
Your main escalation path is AGCOM (Autorità per le Garanzie nelle Comunicazioni). This is Italy's communications regulator. You must prove you tried to resolve the issue with TIMvision first, so keep all your correspondence. Filing a complaint with a foreign regulator is a hassle, but it's the most powerful tool you have.
Another option is the European Consumer Centre (ECC-Net), which helps with cross-border disputes within the EU. They can offer advice and mediate on your behalf. It's a slow process, but it's better than nothing.
Email Template to Complain to TIMvision
Subject: Formal Complaint Regarding Account [[Account #]] - Unresolved Issue
To Whom It May Concern,
I am writing again to resolve an issue with my TIMvision account, [[Account #]]. This is my third attempt to get this sorted out, and my patience is wearing thin.
On [[Date]], I was incorrectly billed [[Amount]] despite having already requested to cancel my service. Having to chase this down and spend my time correcting your company's error has been incredibly frustrating.
To resolve this, I require you to process a full refund of [[Amount]] immediately and provide written confirmation that my account has been permanently closed and no further charges will be made.
If I do not receive a satisfactory response and confirmation of the refund within five business days, please be aware that my next step will be to file a formal complaint with the relevant consumer protection authorities in Italy.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Use Public Pressure: Post your complaint on their Facebook or Twitter page. Tag them. A little public visibility can work wonders.
- Keep a Log: Write down every date, time, person you interacted with (if any), and what was said. This is crucial if you need to escalate.
- Mention the Regulator: Casually dropping 'AGCOM' in your complaint can sometimes signal that you're serious and know your rights.
- Keep it Simple: If you're writing in English, use very simple and clear language. Avoid slang or complex sentences to minimize misinterpretation.
Let Pine AI Help Raise the Complaint to TIMvision
Tired of navigating Italian-language support menus or getting generic email replies that solve nothing? Sound familiar? It's exhausting trying to get a straight answer from a company that seems designed to wear you down. Let Pine AI handle the headache. We'll manage the complaint, send the persistent follow-ups, and deal with the back-and-forth on your behalf. No more checking your email every five minutes hoping for a real response. A total lifesaver.
Frequently Asked Questions about TIMvision Complaint Filing
What if TIMvision doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving TIMvision?
Is this the right phone number to contact TIMvision?
What's the easiest way to cancel a subscription with TIMvision?
Other ways that I can contact the TIMvision?
Why is my TIMvision app not working outside of Italy?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
