Complain About TIMvision - File a Complaint Today

Good luck getting a quick reply. It feels like sending a message into a black hole.

• Use the MyTIM Portal: This is their official channel, so your complaint is at least logged in their system.
• Be Persistent: Don't just send one message. Follow up every few days if you don't hear back.
• Keep it Simple: If you're using a translator, use very simple and direct language to avoid misinterpretation.

If TIMvision is giving you the silent treatment, your options are limited from the US, but not impossible. Your main escalation point is AGCOM (Autorità per le Garanzie nelle Comunicazioni), which is Italy's communications regulator. You typically have to prove you tried resolving it with TIM first. The process is entirely in Italian and can be bureaucratic, so prepare for a long wait. It's a formal process, but it does force TIM to officially respond to the regulator. Don't expect a quick fix, this is the last resort when you've exhausted all other options and are determined to see it through.

Subject: Formal Complaint: Unresolved Issue with Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my TIMvision account. Despite contacting support on [[Date of first contact]], my problem remains unsolved and, frankly, my patience is running out.

On [[Date of incident]], [[Describe the problem clearly, e.g., I was incorrectly billed for a service I did not order, my service has not been working for over a week, I am unable to cancel my subscription through my account portal]]. This has been incredibly frustrating and has wasted a significant amount of my time.

To resolve this, I require you to [[State your demand clearly, e.g., issue a full refund of $XX.XX to my account, fix the technical issue within 48 hours, process my cancellation immediately and send written confirmation]].

Please be aware that if this issue is not resolved with a satisfactory response by [[Date, e.g., within 5 business days]], I will be escalating this matter by filing a formal complaint with the appropriate consumer protection bodies.

Thank you for your prompt attention to this matter.

[[Your Name]] Account Number: [[Your Account #]]

• Use Public Social Media: A polite but firm post on their Facebook or X (Twitter) page can get a faster response from a social media manager than a ticket that's been sitting in a queue for a week.
• Reference Your Ticket Number Everywhere: If you managed to get a ticket or reference number, include it in the subject line of every email and at the start of every chat.
• Take Screenshots: Screen-grab everything. Error messages, confirmation pages, chat conversations. Proof is your best weapon if they try to claim something didn't happen.
• Ask for a Transcript: If you use a live chat, always request a copy of the transcript be emailed to you before you close the window.

Tired of navigating a support website that seems designed to make you give up? Or sending messages into the void, wondering if a real person will ever even see them? Sound familiar? That's the standard experience with TIMvision. Pine AI is your personal advocate. We handle the frustrating follow-ups and persistent pushback for you. No more trying to figure out their confusing portal or waiting days for a generic, unhelpful reply. Let us manage the complaint process so you can move on with your life. No joke.