Complain About Discovery Plus - File a Complaint Today

Immediate to 24 hours, but honestly, getting a real solution can feel like an eternity.

• Call during off-peak hours (like mid-morning on a weekday).
• Use their online chat instead of the phone for a faster first response.
• Have your account number, email, and billing information ready before you contact them.
• Be super clear and concise in your first message. Don't write a novel.

If Discovery Plus is giving you the silent treatment, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). The BBB acts as a mediator and will forward your complaint to a corporate contact at Warner Bros. Discovery. Companies usually respond to these to protect their rating. The BBB process works, but prepare to wait. It can take a few weeks to get a resolution.

Just remember, regulatory bodies like the BBB often require that you try to resolve the issue directly with the company first, so make sure you have a record of your previous attempts, like a chat transcript or a support ticket number.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. My previous attempt to fix this on [[Date]] through your online chat support was unsuccessful.

On [[Date of charge]], my account was incorrectly charged [[$Amount]]. I had already taken steps to change my plan, so this charge is an error. Frankly, having to track this down and spend my time chasing a resolution has been incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. I also need written confirmation that the issue has been corrected and will not happen again.

Please be aware that if this is not resolved within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card company for the incorrect charge.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a supervisor immediately. If the first support agent is clearly reading from a script or can't help, politely ask to be escalated. Don't waste your time.
• Use a clear subject line. For emails or support forms, use something like "Incorrect Billing Complaint - Acct #[Your Account Number]" to get routed correctly.
• Always get a reference number. Whether it's a phone call or chat, ask for a ticket or reference number. It's your proof.
• Take it public. I saw a tip on Reddit that actually works. Post your ticket number on their X (Twitter) support page (@Dplus_Care) and ask for an update. They often escalate issues that are visible to the public.

Tired of navigating the Discovery Plus help center maze just to find a contact form that feels like it goes into a black hole? Sound familiar? Pine AI handles the persistent back and forth for you, so you can skip the hold music and the endless email loops. We send the official complaint, manage the follow-ups, and push for a resolution on your behalf. No more getting ignored or having to explain your issue for the tenth time. Seriously. Let us deal with the headache.