Complain About Discovery Plus - learn how to file a complaint

Good luck getting a quick reply. It's a waiting game.

• Call during off-peak hours (like mid-morning on a weekday).
• Be extremely clear in your first message. Include your account email, the date of the problem, and any relevant order numbers.
• Have screenshots ready. If it's a billing error, a picture is worth a thousand words.
• Mention your next step. Casually stating you'll contact the BBB if unresolved can sometimes speed things up.

If Discovery Plus is giving you the silent treatment, it's time to escalate. Your best bet in the US is to file a complaint with the Better Business Bureau (BBB). The BBB acts as a third-party mediator and will forward your complaint to the company for a response. Warner Bros. Discovery, their parent company, generally responds to these to avoid another negative mark on their already poor record. Be warned, the BBB process isn't instant, it can take a few weeks. But it's a formal step that shows you're serious. You typically need to show you've tried to resolve the issue with Discovery Plus directly first, so keep a record of your emails or call dates.

Subject: Formal Complaint: Unresolved Billing Issue - Account [[Your Account Email]]

I am writing again to resolve an issue with my account, as my previous attempt on [[Date]] was unsuccessful.

On [[Date of Charge]], I was incorrectly charged [[$Amount]]. This charge is wrong because [[explain the reason, e.g., I had already cancelled my subscription on a prior date, a promotional offer was not applied]]. Frankly, having to chase this down has been incredibly frustrating and a complete waste of my time.

To resolve this, I require you to process a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that the issue has been corrected and my account status is as it should be.

Please be aware that if this is not resolved within 5 business days, my next step will be to file a chargeback with my bank and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a Supervisor. If you're on the phone or in a chat and getting nowhere with the first-level support agent, politely but firmly ask to speak with a manager or supervisor.
• Go Public. A concise, polite post on their Facebook page or a reply to their latest tweet can work wonders. Keep it factual and leave out personal account details. They'll likely ask you to DM them to resolve it.
• Reference Your 'Receipts'. A user on Reddit mentioned they only got a refund after quoting the exact date and confirmation number from their cancellation email. Keep all correspondence. It's your best weapon.

Tired of navigating the Discovery Plus help center maze just to find a contact form that feels like a black hole? Or worse, getting a generic email reply that doesn't even address your problem? Sound familiar? Pine AI handles the persistent, annoying follow-up on your behalf. We send the emails, handle the pushback, and manage the communication so you don't have to waste your sanity checking your inbox for a reply that never comes. No more hold music. No more endless email loops. We just get it done.