Complain About Showtime - File a Complaint Today

It's tough to get a real person, but here are the official channels. Be prepared to be patient, you'll need it.

Immediate to 48 hours, but honestly, it often feels longer.

• Call early: Try calling right when their phone lines open, usually around 8 or 9 AM ET, to avoid the midday rush.
• Use the chat bot strategically: Type "speak to an agent" or "human representative" repeatedly to bypass the automated responses faster.
• Have everything ready: Your account number, the email you signed up with, and the last four digits of your credit card. Don't give them an excuse to put you on hold.

If Showtime support is giving you the runaround, it's time to escalate. Don't just give up. Your first step should always be to ask for a supervisor on the phone or chat. If that goes nowhere, take it outside the company. You can file a complaint with the Better Business Bureau (BBB). It's a formal process, and companies like Paramount Global usually respond to avoid a negative mark on their record. BBB works, but prepare to wait. Showtime (Paramount) usually responds after a couple of reminders. For billing issues, you can also initiate a chargeback with your credit card company. Explain that you were charged for a service you didn't authorize or couldn't use. This often gets a company's attention very quickly.

Subject: Formal Complaint Regarding Billing Error on Account [[Your Account Email or Number]]

To Whom It May Concern,

I am writing again to resolve an issue with my Showtime subscription. Despite my previous attempts to contact support on [[Date of first contact]], my problem remains unsolved, and frankly, my patience is wearing thin.

On [[Date of charge]], I was incorrectly billed [[$Amount]] for [[Briefly describe the issue, e.g., a charge after cancellation, a Paramount+ bundle I never requested]]. Having to spend my time chasing this down and correcting your company's error has been incredibly frustrating.

To resolve this, I require a full refund of the incorrect charge to my original payment method immediately. I also need written confirmation that my subscription is cancelled and I will not face any future charges.

Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a reference number. At the start of any call or chat, ask for a ticket or reference number. If you get disconnected, you have a starting point for the next agent.
• Mention the merger. If your issue is about billing, specifically say, "This problem started after the Paramount+ merger." Agents are more familiar with these specific complaints.
• Use social media with screenshots. Post your complaint publicly on X (Twitter) and tag @Showtime and @ParamountPlus. A user on Reddit mentioned they got a response in an hour after posting a screenshot of a confusing charge. No joke.
• Don't accept a vague answer. If they say "we'll look into it," ask for a specific timeframe for a resolution and how they will contact you.

Tired of the Showtime and Paramount+ runaround? The endless hold music, the chat bot that only knows how to reset your password, the emails that go into a black hole. Sound familiar? It's exhausting. You just want the problem fixed, but they make you work for it. Pine AI handles it for you. We navigate the terrible phone menus, deal with the persistent pushback, and manage the follow-ups on your behalf. No more wasting your lunch break on hold. Let us take over the headache so you can get on with your life. It's that simple.