Complain About Showtime - learn how to file a complaint

Good luck getting a quick reply. Here's what you can generally expect, but don't hold your breath.

• Use chat during off-peak hours (e.g., mid-morning on a weekday).
• Be persistent on social media. Public posts often get faster attention.
• Prepare your account details and a brief summary of the issue before you start.
• Keep your language clear and concise. No long rants.

If Showtime support ignores you or gives you the runaround, your next step is to file a formal complaint with an external body. The best option for a streaming service in the US is the Better Business Bureau (BBB). You can file a complaint on the BBB website, and they will forward it to Paramount Global for a formal response. You should always try to resolve the issue through Showtime's internal support first, as the BBB will ask if you've already done so. The BBB process works, but it's not fast. Prepare to wait a few weeks for a resolution, but companies usually respond to avoid a negative mark on their public record.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account Email/ID]]

I am writing again to resolve a persistent issue with my account.

On [[Date]], I was incorrectly charged [[$Amount]] for the Paramount+ with Showtime plan, despite [[e.g., canceling my subscription, being on a different plan]]. Frankly, the amount of time I've had to spend trying to fix this simple error is incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and confirmation that my subscription status is corrected.

If this is not resolved within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank.

Please attach any relevant screenshots or billing statements to this email.

Thank you for your attention to this matter.

• When you get a live chat agent, immediately ask for your case or reference number. If the chat 'accidentally' disconnects, you have a starting point for next time.
• Take screenshots of everything. Your cancellation confirmation, your chat with support, the weird error message. Everything.
• A user on Reddit mentioned they got a response only after tagging the CEO's public social media account. A bit extreme, but it worked when all else failed.
• Don't accept a generic 'we're looking into it' response. Ask for a specific timeline for resolution and what the next steps are.

Tired of navigating the Paramount+ help center maze only to be met with a chatbot that doesn't understand you? Sound familiar? It's a common headache. Let Pine AI handle the entire complaint process for you. No more waiting in a chat queue or re-explaining your billing issue to three different agents who give you the same scripted answer. We draft the perfect complaint, follow up persistently, and manage the back-and-forth so you don't have to. Seriously, save your sanity for something more important.