Complain About NFL Plus - learn how to file a complaint

Getting in touch with a real person at NFL Plus can feel like a trick play. They push you towards automated systems, but here are the most direct routes available.

Don't hold your breath. Getting a response can take longer than a full game with overtime.

• Be Specific: Don't just say "it's not working." Say "The stream buffered 5 times during the 4th quarter on my Roku TV."
• Have Info Ready: Keep your account email and any relevant subscription details on hand.
• Use Keywords: Start your email subject or chat with "Formal Complaint" or "Billing Dispute" to get routed correctly.

If NFL Plus support ghosts you, it's time to go over their heads. Your best move is filing a complaint with the Better Business Bureau (BBB). The NFL's corporate office is registered with the BBB and tends to respond to formal complaints filed there to protect its rating. You'll need to detail your issue and what you've already done to try and resolve it. The BBB works, but prepare to wait. The NFL usually responds after a formal complaint is logged, but the whole process can take a few weeks. It's not fast, but it's effective when you're being ignored.

Subject: Formal Complaint: Unresolved Streaming Issues & Billing Inquiry - Account [[Your Email or Account #]]

To Whom It May Concern,

I am writing again to resolve a persistent issue with my NFL Plus subscription. This is my third time contacting support regarding this, with my last attempt on [[Date]]. My problem remains completely unsolved.

Throughout the game on [[Date of incident]], the stream was unwatchable due to constant buffering and poor quality, which is the primary reason I pay for this service. Frankly, spending more time staring at a loading screen than the actual game has been incredibly frustrating. To make matters worse, I believe there may be a billing error on my account related to this lack of service.

To resolve this, I require a partial refund for this month's subscription fee to compensate for the unusable service. I also need confirmation in writing that your technical team is addressing these widespread streaming problems.

If I do not receive a satisfactory response within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Mention 'Chargeback' Calmly: If you have a billing dispute, mentioning you're considering a credit card chargeback can sometimes speed things up. Use this as a last resort.
• Take Screenshots: Always. Get proof of the error message, the buffering screen, or the confusing billing statement. It's your best evidence.
• Reference Social Media: One user on Reddit said they finally got a response after posting their ticket number on X (Twitter) and tagging @NFLHelp. It shouldn't be necessary, but sometimes public pressure is the only thing that works.

Tired of missing the game-winning drive because the app crashed again? And then spending the next hour in a chat queue with a bot that keeps asking if you've tried turning it off and on? Sound familiar? It's a common story on Reddit and the BBB forums. Let Pine AI handle the headache. We'll navigate their support system, manage the follow-ups, and persist until your complaint is actually addressed. No more waiting on hold or re-explaining your issue for the fifth time. We take on the frustrating back-and-forth so you don't have to.