Complain About Funimation - learn how to file a complaint

Honestly, 'estimated' is a strong word. Expect to wait.

• Use their official contact form, not just a generic email.
• Be super specific in your first message: include your username, the email on the account, and the exact date the problem started.
• Keep your message short and to the point. No long rants.
• If you get no reply in a week, send a follow-up on the same ticket and then try hitting them up on Twitter.

If Funimation (now Crunchyroll) is ignoring you, it's time to take it public. Your best bet in the US is filing a complaint with the Better Business Bureau (BBB).

How the BBB Works:

1. Go to the Crunchyroll BBB page and file a complaint. It's a formal process, so you'll need to describe your issue and what you want (a refund, an account fix, etc.).
2. The BBB forwards your complaint to a corporate contact at Crunchyroll.
3. The company is expected to respond directly to you through the BBB portal.

The BBB works, but prepare to wait. It can take a few weeks, and sometimes you have to nudge them by responding to their initial generic reply. Most companies, including Crunchyroll, do respond to BBB complaints because it affects their rating. Just be aware you have to try their internal support first before the BBB will step in.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Funimation/Crunchyroll Username or Email]]

To Whom It May Concern,

I am writing again to resolve an issue with my account that I first reported on [[Date of first contact]]. Despite my previous attempt to get help via your support form (Ticket # [[Your Ticket #, if you have one]]), the problem remains unsolved.

The core issue is [[Clearly and briefly describe the problem, e.g., I was charged for a subscription after I cancelled, my digital library from Funimation is missing on Crunchyroll, the app is not working on my device]]. This has been incredibly frustrating, as I've spent a significant amount of time trying to fix something that should be simple.

To resolve this, I require you to [[State your desired outcome clearly, e.g., issue a full refund of $XX.XX to my original payment method, restore my complete digital library immediately, provide a working solution to the technical bug]].

Please be aware that if this issue is not resolved within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tricks that seem to work when you're getting nowhere:

• Use the phrase "Formal Complaint" in your subject line. It seems to get routed to a different, slightly more effective team.
• Request a transcript. If you're using live chat, always ask for a copy of the conversation to be emailed to you. It's your proof.
• Go public on social media. A single, polite but firm tweet tagging @Crunchyroll with your ticket number can sometimes work wonders. Don't spam them, just one clear post.
• Reference the merger directly. One user on Reddit mentioned they only got their library fixed after specifically stating, "My issue is a direct result of the Funimation to Crunchyroll migration." It shows you know what's going on.

Tired of getting that automated "we've received your request" email from Crunchyroll and then... silence? Sound familiar? It's exhausting trying to chase down a company that seems designed to ignore you. Honestly, who has the time to keep track of tickets and send follow-up emails just to get a simple billing error fixed? No joke. Pine AI can handle the annoying back-and-forth for you. We'll manage the complaint, send the follow-ups, and stay on them until you get a real response. Let us deal with the corporate runaround so you don't have to lose your sanity over a streaming service.