Complain About Funimation - File a Complaint Today

Since Funimation has merged with Crunchyroll, all support is routed through them. Getting a hold of a real person is tough, but here are your best options.

Honestly, prepare to wait. It feels like sending a message into a black hole sometimes.

• Be Hyper-Specific: Instead of "My app is broken," say "The Android app version 3.5 crashes when I try to watch Attack on Titan Season 4."
• Include Your Ticket Number: If you follow up, especially on social media, always include your original ticket number.
• Attach Screenshots: A picture of a billing error or a glitch is worth a thousand words. Don't just describe it, show them.
• Keep It Short and Clear: Support agents scan messages. Get to the point in the first two sentences.

If Funimation (now Crunchyroll) is giving you the silent treatment, it's time to escalate. Your best bet in the US is the Better Business Bureau (BBB). It's a non-profit that helps consumers resolve disputes with businesses.

Filing a complaint is free and done online. You'll describe your issue and what you want as a resolution (like a refund or account fix). The BBB then forwards your complaint to a corporate contact at Crunchyroll, who is expected to respond. The BBB works, but prepare to wait. Crunchyroll usually responds after the complaint is formally logged, as it publicly affects their already terrible rating.

You must try to resolve the issue with the company first. The BBB will ask if you've already contacted them, so make sure you've sent at least one message through their official contact form.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Account Email/ID]]

To Whom It May Concern,

I am writing again to resolve an issue with my account after my previous attempt on [[Date]] (Ticket # [[Your Ticket Number, if you have one]]) went unanswered.

On [[Date of Incident]], the following problem occurred: [[Clearly and briefly describe the problem. For example: I was charged $9.99 for my premium subscription, even though I cancelled my account a week prior. Or: The digital shows I purchased on Funimation, specifically 'Cowboy Bebop' and 'Trigun', are not available in my Crunchyroll library as promised during the merger.]]

Frankly, having to chase this down has been incredibly frustrating and a waste of my time.

To resolve this, I require you to [[State your desired resolution clearly. For example: issue a full refund of $9.99 to my original payment method immediately. Or: restore my purchased digital content to my account and confirm in writing that it will not be removed again.]].

Please be aware that if I do not receive a satisfactory response within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use Keywords in Your Subject Line: When you use their contact form, use a subject line like "Billing Error on Invoice #12345" or "Cancellation Issue for User [Your Username]". It helps route the ticket faster.
• Ask for a Supervisor Immediately: If you get a generic, unhelpful first reply, respond by asking for your ticket to be escalated to a supervisor or senior support agent.
• Reference Their Own Policies: If they promised your Funimation library would transfer, quote that promise from their blog or help pages. It shows you've done your homework.
• The Reddit Tactic: One user on Reddit mentioned they got a response after they replied to their own unanswered ticket every 24 hours with a simple "Any update on this?" It apparently bumps the ticket up in the queue. No guarantees, but it's worth a shot.

Tired of submitting a support ticket to Funimation (now Crunchyroll) and getting an automated reply that goes nowhere? Sound familiar? It's a common headache. Users on the BBB and Reddit constantly complain about support tickets being closed with no resolution or just being completely ignored for weeks. It's a total runaround.

Instead of refreshing your inbox and hoping for a human to reply, let Pine AI handle it. We'll manage the persistent follow-ups and escalate the complaint on your behalf. No more crafting angry emails or wondering if you've been ghosted by customer support. We take over the tedious part so you can get the resolution you deserve.