Complain About PlayStation Plus - File a Complaint Today

Immediate to a few days, but 'immediate' on their chat often means waiting in a queue for an hour.

• Have your PSN Online ID, sign-in ID (email), and any relevant transaction numbers ready before you contact them.
• Call or start a chat during off-peak hours, like mid-morning on a Tuesday or Wednesday, to avoid longer queues.
• Be clear and concise. State your exact problem and what you want (e.g., 'I was incorrectly charged $17.99 and I need a refund') in your first message.
• If you use the live chat, always ask for a copy of the transcript to be emailed to you as proof of the conversation.

If the first support agent gives you the runaround, don't just give up. Your first step is to ask to speak with a supervisor or manager. State clearly that your issue has not been resolved and you need to escalate the case.

If that doesn't work, it's time to go external.

• Better Business Bureau (BBB): You can file a complaint directly on the BBB website. It's a formal process, and Sony does respond to these complaints to protect its rating. But prepare to wait. It can take a couple of weeks to get a final resolution through the BBB.
• Your State's Attorney General: For serious issues involving consumer rights or deceptive practices, filing a complaint with your state's Attorney General is a powerful step. This is for when you feel you've been genuinely wronged and the company is refusing to budge. Most regulators require that you try to resolve the issue with the company first, so keep records of your attempts.

Subject: Urgent: Unresolved Issue with Account [[PSN Online ID]] - Case #[[Your Case #, if any]]

I am writing again to resolve an issue with my PlayStation Plus subscription, as my previous contact on [[Date]] did not solve the problem.

On [[Date]], my account was charged [[$Amount]] for an automatic renewal I did not authorize. Alternatively, I encountered [[describe specific issue, e.g., a purchased game not appearing in my library]]. This has been incredibly inconvenient, and frankly, trying to get it fixed has wasted a significant amount of my time and has been a very frustrating experience.

To resolve this, I require a full refund of [[$Amount]] to my original payment method. For a technical issue, I need confirmation that the problem is fixed and the content is available in my account immediately.

Please be aware that if I do not receive a satisfactory response and resolution within 72 hours, I will proceed with filing a formal complaint with the Better Business Bureau and initiating a chargeback with my bank for the unauthorized charge.

Thank you for your prompt attention to this matter.

[[Your Name]]

• When you get on the phone or chat, immediately ask for your case or reference number. It forces them to create a record and makes any follow-up much easier.
• Don't close the chat window until you have a transcript. Some users on Reddit mention that support agents promise follow-up emails that never arrive. The transcript is your only proof.
• If you get a generic, unhelpful response, reply and ask for your case to be escalated to a 'senior specialist' or 'manager.' Using those exact words can sometimes get you past the first line of defense.
• Take screenshots before you even contact them. Screenshot the error message, the incorrect charge, or the game missing from your library. It shuts down any 'we can't see the issue' arguments.

Are you tired of the PlayStation support chat bot sending you in circles? Or waiting on hold for 45 minutes just to be told they can't issue a refund for that accidental renewal? Sound familiar? Instead of wasting your afternoon navigating their support maze, let Pine AI handle it. We draft the complaint, follow up persistently, and deal with the corporate pushback for you. No more hold music. No more copy-paste email responses. We just manage the headache so you can get back to your games.