A 1.4-star rating on Trustpilot. Seriously. And it's not just a few angry users, their Better Business Bureau page shows over 100 complaints filed in the last three years, earning them a flat-out F rating. It's a complete mess. People are constantly flagging major problems with unauthorized charges and non-existent customer service. You try to get help, and it feels like shouting into the void. Getting a straight answer about a billing error or a technical glitch with your uploads shouldn't be this difficult, but here we are. If you're determined to try the official route one more time, you can Visit SoundCloud Go, but don't say we didn't warn you.
Best ways to complain to SoundCloud Go
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Help Center / Email Ticket | Submit a request via their online form. Available 24/7, but responses are definitely not instant. | Best for non-urgent issues, billing disputes, and creating a paper trail of your complaint. |
| Social Media (X/Twitter) | Tag @scsupport in a public post with your issue. | Good for getting a public response when your private support tickets are being ignored. Companies hate bad PR. |
| Physical Mail | SoundCloud, Rheinsberger Str. 76/77, 10115 Berlin, Germany | The absolute last resort. Use this for formal legal notices, not for chasing a $10 refund. |
⏱️ Estimated Response Times from SoundCloud Go After Complaining
Good luck getting a quick reply. It's mostly just waiting and hoping.
| Method | Expected Wait Time |
|---|---|
| Email Ticket | 24-72 hours (or much longer) |
| Social Media | 2-48 hours |
| Physical Mail | Weeks (if ever) |
🔍 Tips to Get a Quicker Response from a Complaint
- Be incredibly specific in your first message. Include your username, email, and any transaction IDs.
- Use clear, simple subject lines like "Billing Error on Invoice #12345".
- If you get a generic bot reply, respond immediately asking for a human agent.
- Attach screenshots. Always. It's harder for them to ignore visual proof.
How to Escalate Your Complaint
If SoundCloud is giving you the silent treatment, it's time to escalate. The fastest way to get your money back for an unauthorized charge is often a credit card chargeback. Just call your bank or credit card company and dispute the charge. Be warned, SoundCloud might ban your account for doing this, but if you're already at this point, you probably don't care.
For more formal pressure, file a complaint with the Better Business Bureau (BBB). SoundCloud has an F rating, but companies sometimes respond to BBB complaints to manage their public profile. It's not fast, but it creates a record. You can also report them to the Federal Trade Commission (FTC) for deceptive billing or unfair business practices. The FTC won't solve your individual case, but your report helps them build cases against companies with a pattern of wrongdoing.
Email Template to Complain to SoundCloud Go
Subject: Formal Complaint: Unresolved Issue with Account [[Your Username/Email]]
I'm writing again because my previous attempts to resolve an issue with my SoundCloud Go subscription have been ignored.
On [[Date]], I was incorrectly charged [[$Amount]] for [[describe the issue, e.g., a renewal after I had already cancelled]]. Having to chase this down is incredibly frustrating and a complete waste of my time.
To fix this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription is cancelled and will not be billed again.
If I do not receive a response and confirmation of the refund within 72 hours, I will proceed with a chargeback with my credit card provider and file a formal complaint with the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Go public on X (formerly Twitter). Tag @SoundCloud and @scsupport. A little public shaming can work wonders when private channels fail.
- Reference your ticket number in every single communication. Don't let them pretend you're a new case each time you follow up.
- A user on Reddit mentioned they only got a response after replying to the automated 'we received your request' email three days in a row. Annoying, but it seemed to push them up the queue.
- Keep your message simple. Don't write a novel. Just state the facts: what happened, when it happened, and what you want.
Let Pine AI Help Raise the Complaint to SoundCloud Go
Tired of submitting a SoundCloud support ticket only to get an automated reply a week later? Sound familiar? It's like their support page is designed to make you give up. I saw one person on Trustpilot say they've been waiting a month for a refund. A whole month. Pine AI can handle this for you. We'll chase them down, follow up on the ticket, and handle the persistent back-and-forth so you don't have to. No more refreshing your inbox waiting for a response that never comes. Let us deal with the headache.
Frequently Asked Questions about SoundCloud Go Complaint Filing
What if SoundCloud Go doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving SoundCloud Go?
Is this the right phone number to contact SoundCloud Go?
What's the easiest way to cancel a subscription with SoundCloud Go?
Other ways that I can contact the SoundCloud Go?
Why was my track removed for copyright when it's my own music?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
