Complain About SoundCloud Go - File a Complaint Today

Honestly, 'estimated' is a strong word here. It's more like a lottery.

• Be incredibly specific in your first message. Include your username, email, and any transaction IDs.
• Keep your language clear and concise. Avoid long, emotional rants, even if you feel like it.
• If you don't hear back in 3-5 business days, reply to your own ticket email to 'bump' it in their system.
• Mention your intent to file a complaint with the BBB or dispute the charge. Sometimes that gets their attention.

If SoundCloud's support is a dead end, your next move is the Better Business Bureau (BBB). It's not a government agency, but it's a formal way to get a company's attention. You file a complaint on the BBB website, they forward it to SoundCloud, and SoundCloud is expected to respond publicly. The BBB process works, but it's not fast. Expect to wait a week or two for SoundCloud to even acknowledge it, and they often just post a generic response. For billing issues, a credit card chargeback is often faster and more effective. Just call your bank or credit card company and explain the situation. Tell them you tried to resolve it with the merchant first.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Username/Email]]

I am writing again to resolve an issue with my SoundCloud Go subscription, as my previous attempts to get help through your support system have been unsuccessful.

On [[Date of issue]], [[describe the problem clearly, e.g., I was incorrectly billed for my subscription, my track was unfairly removed, I am locked out of my account]]. This has been incredibly frustrating, as I am a paying customer and this prevents me from using the service I pay for.

To resolve this, I require you to [[state your demand, e.g., issue a full refund of $XX.XX, reinstate my track immediately, restore access to my account]].

If I do not receive a response and resolution within 5 business days, I will proceed with filing a formal complaint with the Better Business Bureau and initiating a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use keywords in your ticket subject line like 'Billing Dispute' or 'Copyright Appeal' to get it routed faster.
• Always ask for the name of the support agent (if you ever get one) and a ticket reference number. Keep a record.
• Take screenshots. Of everything. The error message, the billing statement, your attempts to contact them. Proof is your best friend.
• A user on Reddit mentioned they only got a response after publicly tweeting at both @SoundCloud and @SCsupport with their ticket number. It's a long shot, but it has worked.

Tired of sending support tickets into a black hole at SoundCloud? It's a common story. You describe your issue perfectly, hit send, and then... silence. Pine AI can take over from here. We handle the persistent follow-ups and the formal communication for you. No more checking your email every hour for a reply that never comes. Sound familiar? Let us deal with the headache. Seriously. We'll manage the complaint process so you can get back to, you know, listening to music.