DAZN has an F rating from the Better Business Bureau. Seriously. It’s not just you, their Trustpilot score is a dismal 1.2 stars from over 4,000 reviews, with a staggering 92% of them being 1-star. The BBB has also logged over 100 complaints against them in the last three years. Common frustrations flagged by users constantly include technical issues during major live events, confusing subscription terms, and nearly impossible-to-reach customer service. People are fed up with paying premium prices for a service that often fails when it matters most. It feels like you're shouting into the void, especially when a big fight night is ruined by buffering or a complete outage.
Best ways to complain to DAZN
It's notoriously difficult to speak to a human at DAZN. They funnel most users toward automated systems, but here are the best available channels.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Live Chat | Available via their 'Help' page. Initially a bot, you can request a human agent. Hours vary. | Best for immediate, but simple, account or technical questions. Be prepared to wait. |
| Email / Contact Form | Submit a request through their online help portal. | Good for non-urgent issues where you need to attach documents or screenshots. Creates a paper trail. |
| Social Media (X/Twitter) | @DAZNBoxing or @DAZNHelp | Use this for public complaints. They often respond faster to public pressure, especially during a live event. |
⏱️ Estimated Response Times from DAZN After Complaining
Immediate to 48 hours, but honestly, it often feels longer.
| Method | Expected Wait Time |
|---|---|
| Phone | N/A (No public phone number available) |
| 24 - 72 hours | |
| Chat | 5 - 45 minutes (highly variable) |
| App | Redirects to Chat or Email |
🔍 Tips to Get a Quicker Response from a Complaint
- Be Specific: Instead of saying 'the stream didn't work,' say 'the stream for the Canelo vs. GGG fight failed at 10:15 PM EST on Saturday.'
- Use Keywords: When using the chat bot, use simple keywords like 'speak to agent' or 'human representative' to bypass the automated responses.
- Have Info Ready: Keep your account number, the email you signed up with, and the last four digits of your payment card handy.
How to Escalate Your Complaint
If DAZN support ignores you or gives you the runaround, it's time to escalate. Don't just give up.
First, try asking for a supervisor within their chat or email system. If that goes nowhere, your next step is to file a complaint externally. The Better Business Bureau (BBB) is a solid option for US customers. You can file a complaint on the BBB website, and DAZN will be prompted to respond publicly. The BBB process works, but prepare to wait. DAZN usually responds after a reminder or two.
For billing disputes, you can also initiate a chargeback with your credit card company or bank. Explain that you were charged for a service that was not provided or that you were unable to cancel. This often gets a company's attention faster than anything else, as chargebacks can hurt their standing with payment processors.
Email Template to Complain to DAZN
Subject: Formal Complaint: Unresolved Technical Issues & Billing on Account [[Your Account Email or Number]]
To Whom It May Concern,
I am writing again to resolve a persistent issue with my DAZN subscription. This is my third attempt to get this sorted out, and my patience is wearing thin.
On [[Date of incident]], during the [[Name of Event, e.g., Joshua vs. Usyk fight]], my stream was unwatchable due to constant buffering and error messages. This is not the first time this has happened, and paying a premium price for a service that fails during its biggest events is unacceptable. Frankly, having to chase you down for a resolution has been incredibly frustrating.
To resolve this, I require a partial refund for this month's subscription fee to reflect the service failure. I also need confirmation in writing that you are investigating the technical problems that plague your platform.
If I do not receive a satisfactory response within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank for services not rendered.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Mention 'Chargeback' in the Chat: Some users report that the support bot escalates you to a human agent faster if you mention terms like 'chargeback' or 'BBB complaint.'
- Complain During a Live Event: The support team is most active (and most overwhelmed) during big fights. Complaining publicly on X/Twitter with the event hashtag gets more eyes on your issue.
- Request a Transcript: At the end of a live chat, always ask for a copy of the transcript to be emailed to you. It's your proof of the conversation if you need to escalate.
Let Pine AI Help Raise the Complaint to DAZN
Tired of DAZN's support chat sending you in circles? Or getting a generic email reply two days after the fight ended? Sound familiar? It's exhausting trying to get a straight answer. Pine AI handles the entire complaint process for you. We navigate the bots, wait on hold, and draft the emails. No more wasting your Saturday night arguing about a faulty stream. We persist until your issue is actually heard and addressed. No joke. Let us deal with the headache so you don't have to.
Frequently Asked Questions about DAZN Complaint Filing
What if DAZN doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving DAZN?
Is this the right phone number to contact DAZN?
What's the easiest way to cancel a subscription with DAZN?
Other ways that I can contact the DAZN?
Why does my DAZN stream keep buffering or crashing?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
