What happens if you can't save me any money?

Then you pay nothing. Seriously. If we negotiate your bill and the company won't budge, or if we can't secure that refund, you are charged $0. No savings, no fee. It's that simple.

Is my personal and payment information actually safe?

Yes. We're built on the principle that to handle sensitive tasks involving things like your IRS or SSN details, the brand has to be 100% trustworthy. We use end-to-end encryption and purge sensitive documents from our system after the job is done.

What kind of "tasks" can you even do?

Almost any annoying customer service task you can think of, especially the ones that involve multiple phone calls and follow-ups which is why our system is designed to handle complex, multi-party jobs like appealing a denied insurance claim across both the hospital and the insurer. Common ones are bill negotiations, subscription cancellations, airline compensation claims, and filing product complaints.

How do you calculate "savings"?

It depends on the task. For a bill negotiation, it's the annualized amount of the discount we get you. If we lower your bill by $20/month, that's $240 in annual savings. For a one-time task like a refund, the saving is just the total refund amount we get back for you. We show you the math before we charge you. Always.

Simple pricing, pay only when it works

You'll never pay a hidden fee. When Pine finishes a job, canceling a subscription, winning a refund, or lowering your bill, you'll always know exactly what you're paying for.

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The service providerswe have negotiated

No surprise fees, just results!

Forget confusing price sheets. Pine's pricing is built around one thing - results. We use three transparent models, so you always know the cost upfront.

Pay-For-Success

If You Don't Win, We Don't Get Paid.

Best for:

Tasks that directly save you money, like negotiating a lower bill, getting a refund, or waiving unfair fees.

How it works:

We take a small, transparent commission (e.g., 20%) from the money we save or recover for you.

Our Promise:

If we don't win, you pay nothing. Our incentives are 100% aligned with yours.

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Upfront Fee

For the Tough, High-Risk Fights

Best for:

"Long shot" tasks with a lower chance of success, like disputing a "non-refundable" charge.

How it works:

For these challenging missions, we'll talk to you first. If you decide to go for it, we'll ask for a small, non-refundable 'challenge fee' (starting from $3) to cover our time on the case.

Our Promise:

Total transparency - you approve everything before we start.

Try for free