Complain About Zee5 - learn how to file a complaint

Good luck getting a quick reply. It's a waiting game.

• Contact them during Indian business hours for potentially faster chat responses.
• Use their official help center chat for the most direct route.
• Prepare your account email and any relevant transaction IDs ahead of time.
• Be persistent but polite. Follow up every 48 hours if you don't hear back.

If Zee5 is giving you the silent treatment, it's time to escalate. Your first and best move for a US-based complaint is filing with the Better Business Bureau (BBB). The BBB acts as a mediator, and companies are often motivated to resolve complaints to protect their rating. The BBB process can be slow, but sometimes just filing the complaint gets their attention. You can also initiate a chargeback with your credit card company, especially for billing errors or services not rendered. This directly disputes the charge and forces Zee5 to respond to the bank. Remember, most bodies like the BBB expect you to have made a genuine attempt to resolve the issue with the company first, so keep copies of your emails or chat logs.

Subject: Formal Complaint: Unresolved Billing Issue - Account [[Your Account Email/ID]]

To Whom It May Concern,

I am writing again to resolve a billing error on my account after my previous attempts to get help through your support channels have gone unanswered.

On [[Date]], I was incorrectly charged [[$Amount]]. This charge occurred despite [[explain the reason, e.g., I had already cancelled my subscription on [Date], or the charge was a duplicate]]. Frankly, having to track this down and spend my time chasing a resolution has been incredibly frustrating, and it's not the experience I expect from a streaming service.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require a written confirmation that the issue has been corrected and my subscription is confirmed as cancelled (if applicable).

Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Take screenshots of everything. The error message, your chat with support, your cancellation confirmation email. Everything. You need proof.
• Go public. If your emails are ignored, post your complaint (politely) on their Twitter/X feed. Tag @ZEE5 and @ZEESupport. Public pressure works.
• Use the right email. A user on Reddit mentioned they only got a response after emailing the US-specific support address (support.usa@zee5.com) instead of the general one. Worth a shot.
• Mention the magic words. If you're in a chat or email, mentioning that your 'next step is the Better Business Bureau' can sometimes magically unlock a more helpful tier of support.

Tired of sending emails into the void at Zee5 support? It's exhausting. You follow all the steps, write a clear message, and then… nothing. Just silence. Sound familiar? Instead of checking your inbox every five minutes or trying to navigate their glitchy chat again, let Pine AI handle it. We send the emails, manage the follow-ups, and apply persistent, polite pressure on your behalf. No more wasting your time or energy. We do the annoying part for you so you can get back to, well, anything else. It's a huge time sink, and we can take it off your plate.