Complain About Ubisoft Plus - learn how to file a complaint

Good luck getting a quick answer. It's a waiting game.

• Be Specific: Don't just say "it's broken." Provide game titles, error codes, and screenshots.
• Use Live Chat: It's usually faster than waiting for a ticket response, even with the queue.
• Keep it Polite, but Firm: Customer service reps are more likely to help if you're not yelling, but make it clear you expect a resolution.
• Prepare Your Info: Have your Ubisoft account username, email, and any relevant order numbers ready to go.

If Ubisoft Support is giving you the runaround, it's time to escalate. Your best bet in the US is the Better Business Bureau (BBB).

How to File a Complaint with the BBB:

1. Go to the Ubisoft Inc. BBB profile.
2. Click the "File a Complaint" button and fill out the form with all your details, including what you've already done to resolve the issue.
3. The BBB will forward your complaint to Ubisoft, who then has 14 days to respond.

The BBB process works, but it's slow. Ubisoft will get an alert, but don't expect an overnight fix. They are required to respond to the BBB, which often gets more attention than a standard support ticket, especially since their rating is already at rock bottom. Make sure you mention you've already tried contacting their support directly, as the BBB expects you to do that first.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Ubisoft Username or Case #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account that I first reported on [[Date of first contact]]. Despite my previous attempts to get help through your support chat, the problem remains unsolved and, frankly, my patience is wearing thin.

The core issue is [[Clearly describe your problem, e.g., I was incorrectly charged for Ubisoft Plus on my credit card on [Date] even after I had cancelled my subscription, or, I have been locked out of my account for over a week and cannot access the games I paid for]]. Having to chase this down and spend my time trying to get a basic level of service is incredibly frustrating.

To resolve this, I require you to [[State your specific demand, e.g., issue a full refund of [$Amount] to my original payment method, or, immediately restore access to my account]].

Please be aware that if this issue is not resolved within the next 72 hours, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Your Ubisoft Account Username]]

• Go Public on X (Twitter): A polite but firm tweet to @UbisoftSupport can sometimes get you out of the regular support queue. They don't like bad press.
• Always Get a Case Number: The second you start a chat or submit a ticket, ask for the case or reference number. It's your only proof.
• Screenshot Everything: Screenshot your chat conversations, error messages, and purchase confirmations. You'll need them.
• The "Supervisor" Trick (Reddit-Approved): If a live chat agent isn't helping, politely ask to have your case escalated to a supervisor or a senior team member. Some users on Reddit report this is the only way they got a refund processed.

Tired of waiting in a 45-minute queue for Ubisoft's live chat only to get a canned response? Sound familiar? It's exhausting. Users on Trustpilot and the BBB forums say the same thing, you just go in circles. Instead of wasting another hour trying to get a straight answer about a refund or a bug, let us handle it. Pine AI takes over the tedious follow-ups and persistent pushback for you. No more refreshing your email for a ticket update that never comes. Seriously. We'll manage the complaint so you can get back to, you know, actually playing games.