Complain About Joyn - learn how to file a complaint

Trying to get a straight answer from Joyn can feel impossible. They seem to prefer you use their contact form, but public pressure often works better. Here are the most effective channels to make your voice heard.

Good luck. Response times can feel like an eternity, but here's a rough guess based on user reports.

• Be persistent. Send a follow-up email every 48 hours.
• Post your complaint publicly on their Twitter feed. Companies hate bad PR.
• Have your account email and a clear description of the problem ready to copy and paste.
• Mention 'Formal Complaint' in your subject line to get it routed past the first level of support.

If Joyn continues to ignore you, it's time to escalate. First, make sure you've given them a fair chance to fix the issue internally and keep records of your attempts. They need to be given a chance to respond before you can escalate.

When they fail, your best bet is to go to an external body. Since Joyn is a German company, US agencies like the BBB won't have much power. Instead, you can file a complaint with the European Consumer Centre (ECC). They are set up to handle cross-border disputes within the EU and can apply official pressure. This isn't a quick fix, but it works. Also, don't forget about a credit card chargeback. If you paid for a service you didn't receive or that didn't work, call your bank. It's often the fastest way to get your money back.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Email Address]] - Reference [[Ticket #, if you have one]]

I am writing again because my issue, which I first reported on [[Date]], is still not resolved.

My Joyn PLUS+ subscription is still showing ads, even though I am paying for the ad-free experience. This has been happening since [[Date of first incident]]. Frankly, it's incredibly frustrating to pay for a premium feature and have to waste my time chasing a fix for it.

To resolve this, I need you to either fix my account immediately or issue a refund for the last billing cycle. Please confirm in writing which action has been taken.

If I do not receive a satisfactory response within 3 business days, I will proceed with a chargeback through my credit card provider for services not rendered.

Thank you for your attention to this matter.

[[Your Name]]

• Use screenshots. A picture of the error or the ad playing on your 'premium' account is undeniable proof.
• Go public. A Reddit user mentioned they got a response only after leaving a 1-star review on the Google Play Store. Public pressure works.
• Stay professional. Keep your language firm but avoid ranting. Ranting can get your email flagged and ignored. Stick to the facts.
• Get a reference number. Always ask for a ticket or reference number. It creates a paper trail and makes it harder for them to claim they never received your complaint.

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