Complain About iQIYI - learn how to file a complaint

Honestly, getting a quick reply is a long shot. It's a real waiting game.

• Be persistent. Follow up if you don't hear back in a few days.
• Attach screenshots of the error, billing statement, or cancellation confirmation.
• Use a clear subject line like "URGENT: Billing Error on Account [Your Email]".
• Keep your message short and to the point. English may not be the support agent's first language.

If iQIYI is giving you the silent treatment, it's time to go over their heads. Don't just give up.

• File a Credit Card Chargeback: This is your strongest move for unauthorized or incorrect charges. Contact your bank or credit card company and dispute the transaction. Tell them the service wasn't authorized or you were unable to cancel. A chargeback is powerful, but make sure you have your evidence (like cancellation emails) ready. They usually take this seriously.
• Complain to the Better Business Bureau (BBB): While iQIYI is based in Singapore, its US operations can be held accountable. Filing a complaint on the BBB website creates a public record. It's not a guarantee, but companies often respond to avoid a negative mark. Prepare to wait, though.
• Contact Your State's Attorney General: If you believe their business practices are deceptive, file a consumer complaint with your state's Attorney General. This is more for patterns of bad behavior, but it adds pressure.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Email Address]]

I am writing again to resolve an incorrect charge on my account. Despite already contacting support on [[Date]], the problem remains unsolved and I was charged again.

On [[Date of incorrect charge]], my account was charged [[$Amount]] even though I had already cancelled my subscription. Frankly, having to chase this down and waste my time trying to get my money back has been incredibly frustrating. The cancellation process itself was confusing, and now this.

To resolve this, I require you to issue a full refund of [[$Amount]] immediately and confirm in writing that my subscription is cancelled and no further charges will be made.

Please be aware that if I do not receive a satisfactory response and a refund within 48 hours, my next step will be to file a chargeback with my credit card company for this unauthorized transaction.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the phrase "Formal Complaint": Start your email subject line and first sentence with "Formal Complaint." It sometimes gets your message routed to a different, more senior team.
• Mention "Chargeback" Early: As one user on Reddit noted, the moment they mentioned "chargeback" in the online feedback form, they got a human response within hours after days of silence.
• Keep a Record: Screenshot everything. The confirmation screen, the error message, your email. Weirdly, some users report that their cancellation history disappears from their account page. You need your own proof.
• Try Different Times of Day: If you're using the feedback form, try submitting it during business hours in Asia (Singapore Standard Time). It might get seen by a different support shift.

Tired of navigating iQIYI's confusing help center just to send a message into the void? Sound familiar? It's exhausting. One user on Trustpilot said it felt like 'screaming into a pillow'. No joke. Instead of refreshing your email for a reply that might never come, let Pine AI handle it. We'll draft the complaint, send it through the right channels, and manage the persistent follow-ups for you. It saves you the headache of dealing with their non-existent support. Let us take over the annoying part so you can get back to, well, anything else.