A 1.7-star 'Poor' rating on Trustpilot. Seriously. With over 82% of its 16,000+ reviews being 1-star, it's clear many users are fed up. And it's not just a few loud voices. The Better Business Bureau has logged over 2,138 complaints against Spotify in the last three years alone. Common problems flagged by users constantly include incorrect billing amounts and terrible customer service that sends you in circles. The app glitches and random playlist changes are just the icing on the cake. If you've had enough, you're in the right place. Official site: Visit Spotify
Best ways to complain to Spotify
Trying to get a straight answer from Spotify can feel impossible. They funnel you through chatbots and community forums, making it hard to speak to an actual person. Here are the most reliable methods available.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Support Site / Contact Form | Available 24/7 via their support portal. | Best for non-urgent billing questions, technical issues, and creating a paper trail. |
| Community Forum | Available 24/7 for public posting. | Good for general questions or seeing if other users have the same problem. Spotify mods sometimes reply. |
| Social Media | Twitter/X: @SpotifyCares | Use this for public complaints. Companies often respond faster when their reputation is on the line. |
| Headquarters Address | 150 Greenwich Street, Floor 62, New York, NY 10007, USA | A last resort for formal, legal, or unresolved complaints that require a physical letter. Don't expect a quick reply. |
⏱️ Estimated Response Times from Spotify After Complaining
Immediate to 48 hours, but honestly, it often feels longer.
| Method | Expected Wait Time |
|---|---|
| Contact Form / Email | 24 - 72 hours |
| Community Forum | 1 - 5+ days (or never) |
| Social Media | 1 - 24 hours |
| Physical Mail | 2 - 4 weeks (if at all) |
🔍 Tips to Get a Quicker Response from a Complaint
- Be direct and clear in your first message. No long stories.
- Use their official contact form to ensure your request is logged in their system.
- Have your account email, username, and any relevant transaction IDs ready.
- Take screenshots of the problem before you even contact them.
How to Escalate Your Complaint
If Spotify support ignores you or gives you the runaround, don't just give up. Your next step is to file a complaint with an external body. The most effective one for a US customer is the Better Business Bureau (BBB). You can file a complaint on the BBB website, and they will forward it to a corporate contact at Spotify. Spotify has a pretty good track record of responding to BBB complaints, but prepare to wait. It's not an instant fix. Remember, you typically need to show the BBB that you tried to resolve the issue with Spotify directly first, so keep a record of your emails or chat transcripts.
Email Template to Complain to Spotify
Subject: Formal Complaint: Unresolved Billing Error on Account [[Your Username or Email]]
To Whom It May Concern,
I am writing again to resolve an issue with my account. Despite contacting support on [[Date of first contact]], my problem remains unsolved, and frankly, my patience is wearing thin.
On [[Date of charge]], I was incorrectly charged [[$Amount]] for my Premium subscription. I had [[describe the issue, e.g., already canceled, was double-charged, etc.]]. Having to spend my time chasing this down and re-explaining the situation has been incredibly frustrating.
To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that this issue has been corrected and will not happen again.
Please be aware that if I do not receive a satisfactory response and refund confirmation within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card provider.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a transcript. If you manage to get a live chat, always request a copy of the transcript be emailed to you. It's your proof.
- Mention 'cancellation' or 'refund' early. Support chatbots are often programmed to escalate these keywords to a human faster.
- Use social media with a screenshot. A public tweet to @SpotifyCares with a screenshot of your billing error gets way more attention than a private message.
- Reference their own terms. One user on Reddit mentioned they finally got a refund after quoting the specific clause in Spotify's Terms of Service that applied to their situation. It shows you've done your homework.
Let Pine AI Help Raise the Complaint to Spotify
Tired of navigating Spotify's support maze just to get a generic reply? Sound familiar? It's a loop designed to wear you out. The chatbot doesn't understand, and the email support takes days to send back a unhelpful link. Pine AI handles it for you. No more waiting for a response that never comes or trying to explain your issue for the third time. We handle the persistent follow-ups and pushback on your behalf. No joke. We get your complaint heard so you can get back to your life.
Frequently Asked Questions about Spotify Complaint Filing
What if Spotify doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Spotify?
Is this the right email to contact Spotify?
What's the easiest way to cancel a subscription with Spotify?
Other ways that I can contact the Spotify?
Why did my Discover Weekly get so bad?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
