It's not just you. Bein Sports' Trustpilot score is a dismal 1.2 stars out of 5 from over 380 reviews, with a staggering 94% of them being 1-star. It's a mess. People are fed up with constant billing issues, service blackouts during big games, and customer support that seems to be non-existent. Seriously, their Better Business Bureau page shows they've only bothered to close 11 complaints in the last three years. Common complaints flagged online constantly mention incorrect billing amounts and terrible technical support. If you've hit your breaking point trying to get a straight answer or a refund, you are definitely not alone. It's time to get this sorted out. Official site: Visit Bein
Best ways to complain to Bein
Getting in touch with a human at Bein can feel like an impossible task. They seem to push everyone towards a single contact form, making it hard to get a timely response. Here are the methods available, ranked from most to least effective.
Contact Method | Details & Availability | Why use this instead... |
---|---|---|
Social Media (X/Twitter) | Publicly tweet or DM @beINSPORTSUSA | Public Complaints. Use this when you've been ignored. Companies often respond faster to public pressure. |
Contact Form | Available 24/7 on their website | General Issues. This is their official channel, but prepare to wait. Use it for non-urgent billing or technical questions. |
Phone | No public phone number is listed | Avoid. They don't offer phone support, forcing you into their online system. |
⏱️ Estimated Response Times from Bein After Complaining
Honestly, it feels like you're sending your complaint into a black hole. Patience is key.
Method | Expected Wait Time |
---|---|
Contact Form | 3-7 business days (if you get a reply at all) |
Social Media | 1-3 days for a public reply |
🔍 Tips to Get a Quicker Response from a Complaint
- Go Public: Don't just use the contact form. Post your complaint on their X (Twitter) feed. Public visibility can get their attention faster.
- Be Specific: In the contact form, provide your account number, the exact date of the issue, and the amount you were charged. Vague complaints are easy to ignore.
- Mention Escalation: Casually state in your message that if the issue isn't resolved, your next step will be filing a complaint with the BBB. This shows you're serious.
How to Escalate Your Complaint
If Bein ignores you, it's time to go over their head. Don't just give up. You have options that can force them to respond.
First, file a complaint with the Better Business Bureau (BBB) at BBB.org. It's a formal process, and companies like Bein are notified and typically respond to protect their rating. It works, but prepare to wait. Bein usually responds after a formal notice gets their attention.
For broadcasting issues, like constant blackouts or poor stream quality, you can file a complaint with the Federal Communications Commission (FCC). This is a serious step for a media company. Regulators get involved, and it puts significant pressure on them.
Remember, for bodies like the BBB, you usually need to show that you tried to resolve the issue with Bein directly first. So, keep a record of when you sent your message through their contact form.
Email Template to Complain to Bein
Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account #]]
Hi there,
I'm writing again to resolve an issue with my Bein Sports subscription. This is my third attempt to get help with this, and my patience is running out.
On [[Date]], I was charged [[$Amount]] despite having issues with [[describe the problem, e.g., 'the service being blacked out' or 'my cancellation request']]. Frankly, having to track this down and spend my time on it has been incredibly frustrating.
To resolve this, I need you to issue a full refund of [[$Amount]] and provide written confirmation that the issue has been fixed. Please attach this to your reply.
If I don't receive a satisfactory response within 72 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Use Keywords in Your Complaint: When using their contact form, use words like 'billing error,' 'cancellation,' or 'refund.' These might get routed to a specific department faster than a general complaint.
- Take Screenshots of Everything: Before you hit 'submit' on their contact form, screenshot your message. If they claim they never received it, you have proof. This tactic was mentioned on a Reddit thread and has saved people a lot of headaches.
- Try Different Times: If you're trying to access a support feature on their site and it's not working, try again during off-peak hours, like early in the morning. Their site can be buggy during peak times.
Let Pine AI Help Raise the Complaint to Bein
Tired of sending messages into the void of Bein's contact form? It's exhausting. You write out a detailed complaint, hit send, and then... nothing. You're left wondering if anyone even read it. Sound familiar? Let Pine AI handle the persistent follow-ups and escalations for you. No more refreshing your email for a reply that never comes or trying to figure out how to get their attention on social media. We do the nagging so you don't have to. It saves your sanity and deals with the pushback on your behalf. No joke.
Frequently Asked Questions about Bein Complaint Filing

Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.