Complain About Viu - File a Complaint Today

When you're ready to complain, using the right channel makes a difference. Forget looking for a phone number, it's nearly impossible to find one for US customers. Stick to digital methods where you can leave a paper trail.

You'll get an automated reply instantly, but a human response? That's a different story.

• Be specific in your subject line. Use something like "Subscription Cancellation Issue, Account: [email protected]".
• Include your account details. Provide the email you signed up with and the date the problem started.
• Attach screenshots. It's hard for them to argue with a picture of the error message or the incorrect charge on your statement.

If Viu is giving you the silent treatment, it's time to get louder. Since they are not a US-based company, your options are a bit different but still effective.

File a Credit Card Chargeback

If your complaint is about being charged incorrectly or for a subscription you already canceled, contact your credit card company or bank. Explain the situation and request a chargeback. This is a formal dispute process that forces Viu (or their payment processor) to respond.

Complain to the App Stores

Did you subscribe through Apple or Google? Complain directly to them. Both have processes for reporting issues with app purchases and subscriptions. A complaint to them can sometimes get a faster resolution, especially a refund, than dealing with Viu directly.

Use the Better Business Bureau (BBB)

This is a long shot, but it can work. You won't be complaining about Viu directly. Instead, you would file a complaint against Apple or Google for their role as the payment processor if they handled the transaction. The BBB works, but prepare to wait. It's not a quick fix.

Subject: Urgent: Unresolved Subscription Issue - Account [[Your Email Address]]

I am writing again to resolve a persistent issue with my Viu Premium subscription.

On [[Date]], I was charged [[$Amount]] despite my attempts to cancel my subscription through the app on [[Date of Cancellation Attempt]]. Having to chase this refund is incredibly frustrating and a waste of my time.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription has been successfully terminated.

If I do not receive a response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Go Public on Social Media: Don't just send a private message. Post publicly on their Facebook page or tag their X (Twitter) handle. The public visibility often encourages a quicker, more helpful response.
• Reference Previous Tickets: If you have a ticket or reference number from a past attempt, include it in every new message. This creates a clear paper trail and shows them you're not going away.
• Use the App Store Reviews: One user on Reddit said the only way they got a refund was by leaving a detailed one-star review on the Google Play Store. The developer response came within a day asking them to email a specific address to resolve it.

Tired of sending emails into the void and getting nothing but automated replies from Viu? Sound familiar? Pine AI can handle the annoying follow-ups for you, dealing with the back-and-forth so you don't have to. No more checking your inbox every hour hoping for a real human to reply. Let our AI be the persistent one, chasing down the resolution you deserve. No joke. Save your sanity and let us handle the headache.