Viu

Complain About Viu - learn how to file a complaint

Trying to deal with Viu's customer service can feel like a total dead end. It's not just you. Their Trustpilot score is a shocking 1.4 stars, with a massive 92% of over 1,200 reviews being just one star. PissedConsumer isn't much better, showing that only 1% of issues reported there ever get resolved. Common complaints constantly flag issues with subscription auto-renewals, being unable to cancel, and an overwhelming number of ads even on paid plans. It's enough to make you want to give up, but you have options. Before you throw in the towel, know that you can fight back.

Official site: Visit Viu

Published on 23 Jul, 2025
Olivia Harper, Content Manager
8 min read

Best ways to complain to Viu

When you're ready to complain, using the right channel makes a difference. Forget looking for a phone number, it's nearly impossible to find one for US customers. Stick to digital methods where you can leave a paper trail.

Contact Method Details & Availability Why use this instead...
Email / Contact Form Available 24/7 via their official Help Center Best for detailed complaints where you need to attach screenshots or documents.
Social Media Direct message or public post on X (Twitter) or Facebook Use this for public pressure. Companies often respond faster when the complaint is visible.
App Store Review Leave a review on the Apple App Store or Google Play Store Surprisingly effective for technical glitches or billing issues processed through the app store.

⏱️ Estimated Response Times from Viu After Complaining

You'll get an automated reply instantly, but a human response? That's a different story.

Method Expected Wait Time
Email / Contact Form 24-72 hours (or longer)
Social Media 4-24 hours
App Store Review 24-48 hours

🔍 Tips to Get a Quicker Response from a Complaint

  • Be specific in your subject line. Use something like "Subscription Cancellation Issue, Account: your@email.com".
  • Include your account details. Provide the email you signed up with and the date the problem started.
  • Attach screenshots. It's hard for them to argue with a picture of the error message or the incorrect charge on your statement.

How to Escalate Your Complaint

If Viu is giving you the silent treatment, it's time to get louder. Since they are not a US-based company, your options are a bit different but still effective.

File a Credit Card Chargeback

If your complaint is about being charged incorrectly or for a subscription you already canceled, contact your credit card company or bank. Explain the situation and request a chargeback. This is a formal dispute process that forces Viu (or their payment processor) to respond.

Complain to the App Stores

Did you subscribe through Apple or Google? Complain directly to them. Both have processes for reporting issues with app purchases and subscriptions. A complaint to them can sometimes get a faster resolution, especially a refund, than dealing with Viu directly.

Use the Better Business Bureau (BBB)

This is a long shot, but it can work. You won't be complaining about Viu directly. Instead, you would file a complaint against Apple or Google for their role as the payment processor if they handled the transaction. The BBB works, but prepare to wait. It's not a quick fix.

Email Template to Complain to Viu

Subject: Urgent: Unresolved Subscription Issue - Account [[Your Email Address]]

I am writing again to resolve a persistent issue with my Viu Premium subscription.

On [[Date]], I was charged [[$Amount]] despite my attempts to cancel my subscription through the app on [[Date of Cancellation Attempt]]. Having to chase this refund is incredibly frustrating and a waste of my time.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription has been successfully terminated.

If I do not receive a response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

  • Go Public on Social Media: Don't just send a private message. Post publicly on their Facebook page or tag their X (Twitter) handle. The public visibility often encourages a quicker, more helpful response.
  • Reference Previous Tickets: If you have a ticket or reference number from a past attempt, include it in every new message. This creates a clear paper trail and shows them you're not going away.
  • Use the App Store Reviews: One user on Reddit said the only way they got a refund was by leaving a detailed one-star review on the Google Play Store. The developer response came within a day asking them to email a specific address to resolve it.

Let Pine AI Help Raise the Complaint to Viu

Tired of sending emails into the void and getting nothing but automated replies from Viu? Sound familiar? Pine AI can handle the annoying follow-ups for you, dealing with the back-and-forth so you don't have to. No more checking your inbox every hour hoping for a real human to reply. Let our AI be the persistent one, chasing down the resolution you deserve. No joke. Save your sanity and let us handle the headache.

Frequently Asked Questions about Viu Complaint Filing

What if Viu doesn't reply?
icon-show
Can I escalate my complaint legally?
icon-show
Are there lots of people leaving Viu?
icon-show
Is this the right phone number to contact Viu?
icon-show
What's the easiest way to cancel a subscription with Viu?
icon-show
Other ways that I can contact the Viu?
icon-show
Why am I still seeing ads on Viu Premium?
icon-show
Olivia Harper

Olivia Harper

Content Manager

Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.

Pine AI files Viu complaints for you, quickly and effectively - no stress

Get your issues resolved with Pine

Having issues with other Streaming and Entertainment services? Learn how to file complaints for other providers: