Complain About BET Plus - learn how to file a complaint

Good luck getting a quick reply. It's mostly a waiting game.

• Be hyper-specific in your first email.
• Include your account email, the device you're using, and the exact show or movie causing issues.
• Use a clear, direct subject line like 'Billing Error on Account' or 'Cancellation Failed'.
• Follow up on the same email thread if you don't hear back in 3 days.

If BET Plus is giving you the silent treatment, it's time to escalate. Your best bet is to file a formal complaint with an external body. This shows them you're serious and often forces a response.

Better Business Bureau (BBB)

The BBB is a non-profit that helps resolve consumer disputes. They'll forward your complaint to BET Plus's parent company, Paramount, and ask for a formal response. Filing with the BBB seems to get their attention, but prepare to wait. It's a process, not an overnight fix. You must have tried to contact BET Plus directly first.

Federal Trade Commission (FTC)

If your complaint involves deceptive advertising or unfair billing practices, you can report it to the FTC. While the FTC doesn't resolve individual disputes, your complaint helps them build cases against companies with a pattern of bad behavior. It adds to the pressure.

Subject: Urgent: Unresolved Issue with Account [[Your Account Email]]

I'm writing again to resolve an issue that I first reported on [[Date]].

My account was incorrectly billed [[$Amount]] on [[Date of Charge]], despite my attempts to cancel my subscription beforehand. Frankly, the amount of time I've had to spend chasing this down is beyond frustrating.

To fix this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription is cancelled.

Please be aware that if I do not receive a response and confirmation of the refund within 72 hours, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my bank.

Thank you for your attention to this matter.

[[Your Name]]

• Take screenshots. Of everything. The error message, your account page, the cancellation confirmation screen if you can even get to it. Proof is your best weapon.
• Mention them publicly on X (@BETPlus). Sometimes public visibility is the only thing that speeds up a response from a support team that's trained to ignore emails.
• A user on Reddit mentioned they finally got a response after leaving a one-star review on the App Store detailing their support ticket number. No guarantees, but when you're being ignored, it's worth a shot.

Tired of sending emails into the void at BET Plus and getting nothing back but an automated ticket number? Sound familiar? It's exhausting trying to get a real person to acknowledge your problem, let alone solve it. Let our AI advocate chase them down for you. Pine AI can handle the tedious follow-up and persistent pushback on your behalf. No more checking your inbox for a reply that never comes. Seriously, save your sanity.