Complain About BluTV - File a Complaint Today

Honestly, getting a response feels like winning the lottery. But here are their 'official' times.

• Use a clear subject line: Make it impossible to ignore, like "URGENT: Incorrect Billing on Account [Your Email]".
• Attach screenshots: Proof is your best weapon. Show them the cancellation confirmation or the incorrect charge.
• Keep it short and direct: They probably don't read long emails. State the problem and what you want clearly in the first two sentences.

If BluTV is giving you the silent treatment, it's time to escalate. Since they are a Turkish company, typical US agencies like the BBB or FCC won't be much help. Your real power lies elsewhere.

Credit Card Chargeback

This is your strongest move. Contact your bank or credit card company and file a dispute for the charge. Explain that you cancelled the service but were charged anyway or that the service was not provided as advertised. Banks tend to side with the customer if you have evidence. BluTV usually responds after the bank gets involved, but be prepared to wait a bit for the process to complete.

Public Social Media Campaign

Go public. Post your complaint on X (formerly Twitter) and tag @BluTV directly. Be polite but firm. Detail your issue, mention how long you've been waiting, and include any ticket numbers. Sometimes public pressure is the only thing that gets a response.

Subject: Formal Complaint: Unresolved Cancellation & Billing Issue - Account [[Your Email/Account ID]]

Hello,

I am writing again to resolve an issue with my account. This is my third attempt to get help with this, and my patience is running out.

On [[Date]], I was charged [[$Amount]] even though I cancelled my subscription well beforehand on [[Date of Cancellation]]. I have an email confirmation of this cancellation. Frankly, having to track this down and spend my time chasing a refund for a charge that should never have happened has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require a written confirmation sent to this email address that my account is permanently closed and no further charges will ever be made.

Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company for the unauthorized charge.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Mention 'Chargeback' in Your Email: Using this keyword can sometimes get your email flagged for a higher priority response because it represents a potential loss for the company.
• Ask for a Supervisor Immediately: If you ever manage to get them via any channel, don't waste time with the first-level support. Immediately and politely ask to speak with a manager or supervisor who has the authority to issue refunds.
• Reference Their Trustpilot Score: One user on Reddit mentioned they got a response after saying, "I'm about to add my own 1-star review to the thousands on Trustpilot unless this is fixed." It's a bit aggressive, but it can work.

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