Complain About ESPN Plus - learn how to file a complaint

Trying to get a straight answer from ESPN Plus can feel like a sport in itself. They prefer you use their online resources, but sometimes you need to talk to a real person. Here’s how to cut through the noise.

They say 'immediate,' but we all know how that goes. Expect to wait.

• Call right when their phone lines open or during weekday afternoons to avoid the evening rush.
• Have your account email, the name of the event you had an issue with, and the device you were using ready to go.
• Take a screenshot of the error message or blackout notification. It's hard for them to argue with a picture.

If customer service gives you the runaround and your issue isn't solved, don't just give up. Your next step is to file a formal complaint with an external body. For a service like ESPN Plus in the U.S., your best bet is the Better Business Bureau (BBB).

How to File a Complaint with the BBB

1. Go to the BBB website and search for "Disney Streaming Services," which is the parent company.
2. Fill out the complaint form with all the details of your issue, including dates, what happened, and the resolution you want.
3. The BBB will forward your complaint to a contact at the company, who is then expected to respond.

Filing with the BBB often gets their attention, but prepare to wait. It's not an overnight fix, it is a process. The company knows the complaint is public, so they are more motivated to resolve it to protect their rating.

Subject: Formal Complaint: Unresolved Streaming Issue - Account [[Your Account Email]]

To Whom It May Concern,

I am writing again to resolve a persistent issue with my ESPN Plus service, following an unhelpful interaction with your support chat on [[Date of last contact]].

On [[Date of incident]], I was completely unable to watch the [[Name of Game or Event]] due to a recurring blackout error message, even though I live outside the designated blackout region. My internet connection was stable, and all other streaming services were working perfectly. Frankly, paying for a sports package that fails during the most important live events is incredibly frustrating.

To resolve this, I require a credit for one month of service to compensate for the poor experience and technical failures.

This has been a recurring problem, and I am losing my patience. Please be aware that if this is not resolved and a credit is not applied to my account within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• When you start a live chat, the first thing you should do is ask for a case or reference number. If the chat disconnects, which happens a lot, you won't have to start your explanation all over again.
• A user on Reddit said they finally got a refund after they stopped explaining the problem and just kept repeating the phrase "I would like to request a refund for service not rendered." Sometimes, being a broken record works.
• If you're complaining about a specific game, mention the teams that were playing. The support agent might not know what "the big game last Tuesday" was, but they can look up issues with the "Lakers vs. Celtics game."

Tired of explaining your streaming issue to a chatbot only to be told to 'check your internet connection' for the tenth time? Sound familiar? Pine AI handles the frustrating back and forth for you. No more waiting on hold during the pre-game show or re-explaining your blackout problem to three different support agents. Let our AI advocate take over and deal with the persistent follow ups, so you can get back to, you know, actually trying to watch the game. It's your best play.