Complain About Wavve - learn how to file a complaint

It's tough to get a hold of them, especially from the US. Your best bets are digital, but you'll need patience.

Honestly, it's a waiting game, and you'll probably be waiting a while.

• Translate Your Complaint: Use a tool like Google Translate to submit your ticket in Korean via their 1:1 inquiry form. It shows you made an effort.
• Use Social Media: A public post on their Facebook or Instagram page can sometimes get their attention faster than a formal ticket.
• Be Super Clear: Provide your account email, the date the problem started, and any screenshots of the error. Don't give them an excuse to ask for more info.

If Wavve is ignoring you, your options are limited but not zero. Since they are a Korean company, US consumer agencies like the BBB or FCC can't really do anything.

Your most powerful tool is a credit card chargeback. If you paid for a service you can't access or were billed incorrectly, contact your bank or credit card company to dispute the charge. Explain that the merchant is unresponsive and has not provided the service you paid for. Make sure you have a record of your attempts to contact Wavve first, as your bank will want to see that you tried to resolve it with them.

This is a long shot, but for major issues, you could theoretically file a complaint with the Korea Consumer Agency (KCA). However, this process is difficult for non-residents and not guaranteed to work.

Subject: Urgent: Formal Complaint & Unresolved Account Issue – [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve a persistent issue with my Wavve account. This is my second attempt to contact support regarding this problem.

On [[Date]], my service stopped working correctly. Specifically, [[describe your problem, e.g., I am unable to stream any content and receive an error message, despite having an active subscription]]. This has made the service completely unusable for me, and frankly, it's been incredibly frustrating trying to get this fixed.

To resolve this, I require you to either restore full access to my account immediately or issue a refund of [[$Amount]] for the most recent billing period.

If I do not receive a satisfactory response within 72 hours, my next step will be to file a chargeback with my credit card provider for services not rendered. Please have a supervisor review this case if necessary.

Thank you for your attention to this matter.

[[Your Name]]

• Ask for a Supervisor Immediately: If you manage to get a human response via email, and they are unhelpful, immediately ask for the issue to be escalated to a supervisor in your reply. Don't waste time going back and forth with the first line of support.
• Reference Your Ticket Number in Public: If you complain on social media, mention your ticket number (if you have one). It connects your public complaint to an existing internal case file.
• Mention a Chargeback: One user on a forum mentioned that the only thing that got Wavve to reply was an email where the subject line was "Chargeback Inquiry for Order #12345." It might be the magic word.

Tired of translating your complaint into Korean only to get an automated reply a week later? Sound familiar? The language barrier and time zone difference make complaining to Wavve a total headache. You send an email into the void and just hope for the best.

Pine AI handles the whole mess for you. No more wrestling with Google Translate or wondering if your complaint was even read. We manage the persistent follow-ups and the frustrating back-and-forth so you don't have to. Let our AI handle the pushback while you do literally anything else. A total lifesaver.