Trying to get a straight answer from ivi TV is a complete joke. It’s not just you. While ivi TV is more of a ghost now, the problems are typical for sketchy streaming services, just look at similar companies that rack up thousands of complaints. For instance, a comparable service has over 2,000 complaints on its Better Business Bureau page in the last three years alone. The most common issues are always the same, a frustrating cycle of billing errors and terrible service quality. It feels like they build these platforms to take your money and then just vanish. Honestly, getting help shouldn't be this hard.
Best ways to complain to ivi TV
Since ivi TV is notoriously difficult to reach, traditional methods might not work. Here are your best shots, ranked from most to least likely to get a response.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| support@ivitv.com (Likely inactive) | Use this to create a paper trail. It’s your best bet for documenting that you tried to make contact on a specific date. | |
| Social Media | Search for their old Facebook or Twitter pages. | Public complaints can sometimes get a response if an old account is still monitored. It's a long shot, but it makes your issue visible. |
| Phone | No public phone number available. | Don't waste your time searching. They don't want you to call. |
⏱️ Estimated Response Times from ivi TV After Complaining
Honestly, you'll probably be waiting forever. Don't hold your breath.
| Method | Expected Wait Time |
|---|---|
| Phone | N/A |
| Weeks to Never | |
| Chat | N/A |
| App | N/A |
🔍 Tips to Get a Quicker Response from a Complaint
- Be specific in your subject line: Use "Urgent: Billing Error on Account [Your Account Email]" instead of "Help."
- State your goal clearly: Tell them exactly what you want, for example, a full refund of $14.99.
- Keep all your evidence: Save screenshots of errors, billing statements, and any emails you send.
How to Escalate Your Complaint
If ivi TV ghosts you, which is likely, it's time to go over their heads. Your best bet is filing a complaint with the Better Business Bureau (BBB). It's not a government agency, but companies often respond to BBB complaints to protect their rating. The process is slow, but it works. Seriously, prepare to wait. A company usually gets a couple of weeks to respond after you file. You might have to remind them. Also, consider filing a complaint with your state's Attorney General, especially if you suspect fraudulent activity.
Email Template to Complain to ivi TV
Subject: Formal Complaint Regarding Billing Error on Account [[Your Email Address]]
To Whom It May Concern,
I am writing again to resolve an issue with my account. Despite my previous attempts to get this sorted, the incorrect charge of [[$Amount]] from [[Date of Charge]] remains on my statement.
This is for a service I did not authorize or a subscription I cancelled well in advance. Frankly, the amount of time I've had to spend chasing this down is incredibly frustrating.
To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that my account is closed and no further charges will be made.
If I do not receive a satisfactory response and confirmation of the refund within 72 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Mention the magic words: Casually dropping "chargeback" or "BBB complaint" in your first email can sometimes get you routed to a more senior support agent who can actually solve problems.
- Use social media as a last resort: If you're getting nowhere, post your issue publicly on Twitter or Facebook. Tag the company if they have an active account. Keep it professional, but firm.
- Request a reference number: Always ask for a ticket or reference number for your complaint. It proves you contacted them and makes it harder for them to claim they have no record of your issue. One user on a forum said this was the only thing that stopped support from closing their ticket without a resolution.
Let Pine AI Help Raise the Complaint to ivi TV
Tired of sending emails into a black hole and getting zero response from services like ivi TV? Sound familiar? It’s exhausting. Pine AI can take over the entire frustrating process for you. We handle the persistent follow-ups and the formal communication needed to get their attention. No more wasting your time trying to fight a company that doesn't seem to have a customer service department. Let us manage the headache so you don't have to. Seriously.
Frequently Asked Questions about ivi TV Complaint Filing
What if ivi TV doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving ivi TV?
Is this the right phone number to contact ivi TV?
What's the easiest way to cancel a subscription with ivi TV?
Other ways that I can contact the ivi TV?
Why is my stream always buffering?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
