Complain About ivi TV - File a Complaint Today

Best ways to complain to ivi TV

Immediate to never. Honestly, it feels like sending an email into a black hole.

• Write your subject line in all caps with 'URGENT' and your account number. Might get their attention.
• Attach screenshots of the error or billing issue. Proof is everything.
• Keep your email short and to the point. They probably don't read long ones.
• Follow up every 48 hours. You have to be the squeaky wheel.

If ivi TV is ignoring you, your options are different than with a US-based company. Forget the Better Business Bureau, they have no presence or power here. Your most powerful tool is a credit card chargeback.

This means you dispute the charge directly with your bank (like Chase, Amex, or whoever issued your Visa/Mastercard). Here’s how:

1. Call your bank's customer service number found on the back of your card.
2. Tell them you want to dispute a charge from 'ivi TV'.
3. Explain the reason: common ones are 'services not rendered', 'unauthorized charge', or 'subscription cancelled but still charged'.
4. Provide your evidence. This is why saving your complaint emails is critical. Forward them to the bank's dispute department.

Banks usually side with the customer if you have proof you tried to resolve it with the company first. So, save those emails.

Subject: Urgent: Billing Error on Account [[Account #]] - Final Attempt

I am writing again to resolve an incorrect charge on my account, after my previous message on [[Date]] received no response.

On [[Date]], my card was charged [[$Amount]] for a subscription I did not authorize or for a service that is consistently failing to work. Frankly, the amount of time I've had to spend chasing this down is unacceptable.

To resolve this, I require an immediate and full refund of [[$Amount]] to my original payment method.

If I do not receive confirmation of this refund within 48 hours, I will be forced to file a chargeback with my credit card provider for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use Google Translate. Send your complaint in Russian as well as English. It sounds crazy, but some users report it gets a faster look from their support team, which is likely based in Russia.
• Mention 'chargeback' early. That word sometimes gets your email flagged for a higher-level review. Use it in your first message.
• Go public. Post your complaint on their X (Twitter) feed (@ivi_ok) and on Trustpilot. Include your ticket number if you have one. Companies hate public records of their failures.

Tired of sending emails to [email protected] and getting nothing but silence? Sound familiar? Pine AI handles the persistent follow-ups for you. It deals with the back-and-forth so you don't have to waste your time checking your inbox for a reply that might never come. No more wondering if they even read your message. We make sure they do, and we keep pushing until you get an answer. Seriously, why do it yourself?