Player

Complain About Player - learn how to file a complaint

I can't believe Player just raised their prices again. Seriously, their reputation is a mess. It's not just us feeling this way, their Trustpilot score is a dismal 2.0 stars, with a staggering 79% of reviews being just one star. The Better Business Bureau has logged over 1,531 complaints against them in the last three years alone. The most common issues are about billing adjustments and poor technical support. If you're tired of being ignored or given the runaround, you're in the right place. This guide is for you. And if you've truly had enough, Pine AI can step in and be the assertive advocate who handles the persistent pushback for you.

Published on 23 Jul, 2025
Olivia Harper, Content Manager
9 min read

How to Complain About Player

How to Complain About Player

It feels like you need a secret password to get a real person to help you at Player. Their support channels are notoriously difficult, and it's easy to feel like you're shouting into a void. Popular complaints flagged on sites like the Better Business Bureau often cite poor customer service and incorrect billing amounts. It's a shared frustration. Getting your issue resolved requires persistence and knowing the right places to complain.

Official site: Visit Player

Best ways to complain to Player

It can be tough to figure out the best way to get a response. Here’s a breakdown of your options.

Contact Method Details & Availability Why use this instead...
Live Chat Available 24/7 via their Help Center (usually). Best for quick, non-urgent questions or technical support. You get a transcript, which is great for your records.
Phone Support 1-8XX-XXX-XXXX (Hours: 9 AM - 7 PM ET, Mon-Fri) Use this for urgent billing issues or when you need to speak to a human immediately. Prepare for a wait.
Email/Contact Form Via their website's support page. Good for detailed complaints where you need to attach files. The response is slow, so don't use it for anything urgent.
Social Media (X) @PlayerSupport Best for public complaints. Companies often respond faster when their reputation is on the line. Keep it professional.

⏱️ Estimated Response Times from Player After Complaining

Immediate to 30 minutes, but honestly, it often feels longer.

Method Expected Wait Time
Phone 15 - 45 minutes (or more)
Email 24 - 72 hours
Chat 5 - 20 minutes
App Immediate to 10 minutes

🔍 Tips to Get a Quicker Response from a Complaint

  • Call during off-peak hours, like mid-morning on a Tuesday or Wednesday.
  • Use the live chat feature instead of calling if you can, you often get through faster.
  • Have your account number, recent bills, and any relevant screenshots ready before you contact them.
  • Be clear and concise. State your problem and what you want as a resolution in the first minute.

How to Escalate Your Complaint

If Player is ignoring you or gives you a final decision you disagree with, don't give up. Your next step is to file a complaint with an external body. The Better Business Bureau (BBB) is a common and effective option for U.S. customers.

How the BBB Works

  1. File Online: Go to the BBB website and fill out their complaint form. It's free.
  2. Company Response: The BBB forwards your complaint to Player, who is then expected to respond, usually within 14 days.
  3. Resolution: You can accept their response or continue to negotiate through the BBB platform.

BBB works, but prepare to wait. Player usually responds after a reminder or two. While the BBB can't force a resolution, the public nature of the complaint often encourages companies to resolve the issue to protect their rating. Make sure you've already tried to resolve it with Player first, as the BBB will ask for proof of that attempt.

Email Template to Complain to Player

Subject: Urgent: Unresolved Issue with Account [[Account #]]

Hi there,

I am writing again to resolve an issue with my account. This is my third attempt to get help with an incorrect billing charge, and my patience is running out.

On [[Date]], I was charged [[$Amount]] for a service I had already cancelled. I contacted support on [[Date of first contact]] and was told it would be handled, but the charge remains. Frankly, having to track this down and spend my time on it has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately and provide written confirmation that my account is closed and no further charges will be made.

If I don't receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

  • Ask for a Supervisor Immediately: If the first-level support agent can't help, don't waste time. Politely but firmly say, "I understand this may be outside your scope, please escalate this to your supervisor."
  • Get a Reference Number: Always ask for a ticket or reference number for your conversation. It's your proof and makes it easier to follow up without explaining everything all over again.
  • Use Social Media Strategically: Don't just rant. Post a clear, concise tweet to their support handle (@PlayerSupport) and include your ticket number if you have one. A Reddit user mentioned this got them a callback in under an hour after they were on hold for 45 minutes.
  • Request Written Confirmation: Whatever they promise you on the phone or chat, ask them to send it in an email. Promises can be forgotten, but written words are harder to deny.

Let Pine AI Help Raise the Complaint to Player

Tired of hearing Player support say 'please hold' every five minutes? Sound familiar? It’s exhausting trying to get a straight answer, especially when you’re just trying to fix a simple billing error or cancel a service. People on Reddit and Trustpilot constantly complain about being stuck in endless email loops or getting disconnected from chats. No joke. Let Pine AI handle it. We send the formal complaints, manage the follow-ups, and deal with the corporate pushback so you don't have to. It saves your sanity and skips the tedious hold music.

Frequently Asked Questions about Player Complaint Filing

What if Player doesn't reply?
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Can I escalate my complaint legally?
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Are there lots of people leaving Player?
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Is this the right phone number to contact Player?
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What's the easiest way to cancel a subscription with Player?
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Other ways that I can contact the Player?
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Why does my show keep buffering on Player?
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Olivia Harper

Olivia Harper

Content Manager

Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.

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