Complain About movistar+ - learn how to file a complaint

Good luck getting a quick answer. Here are the official times, but honestly, plan on waiting longer.

• Call during their off-peak hours. Since they are based in Spain, try calling early in the morning US time.
• Have your account number and personal details ready before you call or start a chat.
• Use their public social media channels like X (formerly Twitter). A public complaint often gets a faster response.
• Be persistent. One attempt is rarely enough.

If Movistar+ is ignoring you or refuses to solve your problem, your first step is to ask to speak with a supervisor or manager. Get their name and a direct contact if possible. If that goes nowhere, you have to escalate externally. Since Movistar+ is a Spanish company, US agencies like the BBB or FCC can't help. Your official route is to file a complaint with Spain's telecommunications consumer office, the 'Oficina de Atención al Usuario de Telecomunicaciones'. This process isn't fast, but it's your best bet for serious issues. You must prove you tried to resolve the issue with Movistar+ first, so keep records of every call and email.

Subject: Urgent: Unresolved Issue with Account [[Account Number]]

I am writing again to resolve an issue with my Movistar+ service that has remained unsolved despite my previous contact on [[Date]].

On [[Date of issue]], [[describe the problem, e.g., I was incorrectly billed for a service I did not order]]. Having to chase this down has been incredibly frustrating and a complete waste of my time.

To fix this, I require you to [[state the specific resolution, e.g., reverse the incorrect charge of €XX.XX and confirm my monthly bill is corrected]]. I need written confirmation sent to this email address once the issue is resolved.

If I do not receive a confirmation that this has been resolved within 5 business days, I will be escalating this matter to the Oficina de Atención al Usuario de Telecomunicaciones.

Thank you for your prompt attention to this.

[[Your Name]]

• When you call, immediately ask for a 'número de incidencia' or reference number. Without it, your call basically never happened in their system.
• Take screenshots of everything. Chat conversations, error messages, weird billing pages. You will need them as proof.
• A user on a forum mentioned that threatening to 'darse de baja' (cancel service) was the only thing that got them transferred to a retention department with actual power to fix things.
• Don't bother with their standard email form if you can help it. Go public on Twitter (@movistarplus). They hate bad public-facing press.

Are you tired of navigating Movistar's automated phone menus or waiting forever for a chat agent who just sends you a link to the FAQ? Sound familiar? It's beyond frustrating. Pine AI can handle the headache for you. We draft the complaint, follow up relentlessly, and deal with the corporate runaround so you don't have to. No more hold music or ignored emails. It just gets it done. Seriously, why waste your energy?