What if movistar+ doesn't reply?

They might not. Be persistent. Send a follow-up email or hit them up on Twitter again.

Can I escalate my complaint legally?

Yes, but not in the US. You'd file with Spain's telecom regulator, the Oficina de Atención al Usuario de Telecomunicaciones, but you have to prove you tried to resolve it with Movistar+ first, so keep all your emails and reference numbers.

Are there lots of people leaving movistar+?

Just look at their Trustpilot score. It's a sea of 1-star reviews from people trying to get away. So, yes.

Is this the right phone number to contact movistar+?

The main phone number is for Spain. If you're calling internationally, expect a charge and a long wait. Honestly, their social media might be a better first stop.

What's the easiest way to cancel a subscription with movistar+?

Easy is not a word Movistar+ understands. It's a mess. We wrote a whole guide on it because they make you jump through so many hoops, like requiring a phone call where they try to talk you out of it for ten minutes straight. You can find the step-by-step instructions in our [How to cancel movistar+](https://www.19pine.ai/cancel-subscription/streaming-and-services/how-to-cancel-movistar-plus) guide.

Other ways that I can contact the movistar+?

You can try their physical stores if you're in Spain. Otherwise, you're stuck with the online and phone options they barely manage.

Why is my movistar+ bill so high all of a sudden?

Welcome to the club. This is their most common complaint. They often bundle services or end promotional periods without clear warning, and then you have to fight them to get it corrected, which is a nightmare. Check your contract's fine print immediately.

Complain About movistar+ - File a Complaint Today

Best ways to complain to movistar+

Contact Method	Details & Availability	Why use this instead...
Phone	Customer Service: +34 900 104 871	For urgent issues. Best for direct, immediate contact, but be prepared for long hold times and potential language barriers.
Live Chat	Available via their website's support section	For technical support. Good for getting quick answers to simple problems or for creating a paper trail of your conversation.
Social Media (X)	Tag them @movistarplus	For public complaints. Use this when other methods have failed. Companies often respond faster to public posts to protect their image.

⏱️ Estimated Response Times from movistar+ After Complaining

Good luck getting a quick answer. Here are the official times, but honestly, plan on waiting longer.

Method	Expected Wait Time
Phone	Immediate to 1 hour (including hold time)
Email	24 - 72 hours
Chat	5 - 45 minutes
App	Varies

🔍 Tips to Get a Quicker Response from a Complaint

Call during their off-peak hours. Since they are based in Spain, try calling early in the morning US time.
Have your account number and personal details ready before you call or start a chat.
Use their public social media channels like X (formerly Twitter). A public complaint often gets a faster response.
Be persistent. One attempt is rarely enough.

How to Escalate Your Complaint

If Movistar+ is ignoring you or refuses to solve your problem, your first step is to ask to speak with a supervisor or manager. Get their name and a direct contact if possible. If that goes nowhere, you have to escalate externally. Since Movistar+ is a Spanish company, US agencies like the BBB or FCC can't help. Your official route is to file a complaint with Spain's telecommunications consumer office, the 'Oficina de Atención al Usuario de Telecomunicaciones'. This process isn't fast, but it's your best bet for serious issues. You must prove you tried to resolve the issue with Movistar+ first, so keep records of every call and email.

Email Template to Complain to movistar+

Subject: Urgent: Unresolved Issue with Account [[Account Number]]

I am writing again to resolve an issue with my Movistar+ service that has remained unsolved despite my previous contact on [[Date]].

On [[Date of issue]], [[describe the problem, e.g., I was incorrectly billed for a service I did not order]]. Having to chase this down has been incredibly frustrating and a complete waste of my time.

To fix this, I require you to [[state the specific resolution, e.g., reverse the incorrect charge of €XX.XX and confirm my monthly bill is corrected]]. I need written confirmation sent to this email address once the issue is resolved.

If I do not receive a confirmation that this has been resolved within 5 business days, I will be escalating this matter to the Oficina de Atención al Usuario de Telecomunicaciones.

Thank you for your prompt attention to this.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

When you call, immediately ask for a 'número de incidencia' or reference number. Without it, your call basically never happened in their system.
Take screenshots of everything. Chat conversations, error messages, weird billing pages. You will need them as proof.
A user on a forum mentioned that threatening to 'darse de baja' (cancel service) was the only thing that got them transferred to a retention department with actual power to fix things.
Don't bother with their standard email form if you can help it. Go public on Twitter (@movistarplus). They hate bad public-facing press.

Let Pine AI Help Raise the Complaint to movistar+

Are you tired of navigating Movistar's automated phone menus or waiting forever for a chat agent who just sends you a link to the FAQ? Sound familiar? It's beyond frustrating. Pine AI can handle the headache for you. We draft the complaint, follow up relentlessly, and deal with the corporate runaround so you don't have to. No more hold music or ignored emails. It just gets it done. Seriously, why waste your energy?

Frequently Asked Questions about movistar+ Complaint Filing

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.