Complain About Shahid - learn how to file a complaint

They say 24-48 hours, but based on user reviews, you should probably prepare to wait longer. Sometimes, much longer.

• Be extremely specific in your first message. Include dates, amounts, and the email associated with your account.
• Attach screenshots of the error, the charge on your bank statement, or your cancellation confirmation.
• Use a clear, direct subject line like "Billing Error - Account [Your Account Email]".
• Mention you've seen their poor Trustpilot reviews. Sometimes, knowing you're aware of their reputation can prompt a better response.

If Shahid ignores your emails and chats, don't just give up. You have other options to force a resolution.

File a Credit Card Chargeback

For billing issues, this is your most powerful tool. Contact your credit card company (the number is on the back of your card) and tell them you want to dispute a charge from Shahid. Explain that the charge was unauthorized or that the company has not provided the service and is unresponsive. You must try to contact Shahid first, as your bank will ask. This process forces Shahid to respond to the bank, not just you.

Complain to the Better Business Bureau (BBB)

Filing a complaint with the BBB is a public way to apply pressure. It's slow, but companies often respond to BBB complaints to protect their public rating. Shahid will be notified of your complaint and encouraged to post a public resolution. Prepare to wait, though. Sometimes just the threat of a BBB complaint in an email can get their attention.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email Address]]

I am writing again to resolve an issue with my Shahid subscription after my first attempt on [[Date]] went unanswered.

On [[Date of Charge]], my account was incorrectly charged [[$Amount]] for a service I had already cancelled. It's incredibly frustrating to have to chase down a refund for a charge that should never have happened. I have attached a screenshot of the charge for your reference.

To resolve this, I require an immediate refund of [[$Amount]] to my original payment method and written confirmation that my subscription is cancelled and will not be billed again.

If I do not receive a response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

• Use the phrase 'Formal Complaint' in your subject line. It sounds more serious and can sometimes get your message routed past the first line of low-level support.
• Immediately ask for a human agent in the chat. The bot is designed to run you in circles. Type 'speak to an agent' or 'human representative' to bypass it.
• A user on Trustpilot mentioned they only got a response after posting their complaint publicly on Shahid's X (Twitter) page with their ticket number. Public pressure works when private channels fail.
• Always ask for a ticket or reference number. If they don't give you one, you can say, 'Please provide a ticket number for this conversation so I can reference it later.'

Tired of sending emails into the void at Shahid support? It's exhausting. Pine AI handles the persistent follow-ups for you, so you don't have to deal with the generic 'we've received your request' replies that lead nowhere. No more checking your inbox every hour or trying to figure out if their chat bot is even real. It just deals with it. Sound familiar? Let us handle the back-and-forth while you get back to, well, anything else.