What if Shahid doesn't reply?

Don't be surprised. Send one follow-up email, then immediately escalate to a BBB complaint or a credit card chargeback.

Can I escalate my complaint legally?

You can, but it's a huge pain. Their terms of service likely push you into arbitration, not court. Realistically, for most people, the best leverage you have is a credit card chargeback for billing errors or filing a complaint with the Better Business Bureau, which pressures them to respond publicly.

Are there lots of people leaving Shahid?

Just look at their Trustpilot page. A 1.2-star rating with thousands of angry reviews tells you everything you need to know.

Is this the right phone number to contact Shahid?

What phone number? They don't make one public because they don't want you to call. You're stuck with their contact form.

What's the easiest way to cancel a subscription with Shahid?

Go through their website, not the app. I've seen people on forums say the 'cancel' button in the mobile app sometimes just leads to an error page, so using a desktop browser seems to be the most reliable way to actually get it done. If you're still stuck, check out our guide on [How to cancel Shahid](https://www.19pine.ai/cancel-subscription/streaming-and-services/how-to-cancel-shahid).

Other ways that I can contact the Shahid?

You could try messaging them on Facebook or Twitter. Good luck. You'll be one of thousands in their inbox, probably right next to my last message.

Why is my favorite show gone from Shahid?

It's all about licensing. Shahid, like Netflix or any other service, buys the rights to shows for a specific period, and once that contract is up, the show disappears unless they pay to renew it, which is why your watchlist can suddenly feel empty.

Complain About Shahid - File a Complaint Today

Best ways to complain to Shahid

Trying to find a direct line to Shahid can feel like a mission in itself. They seem to prefer you don't contact them. Here are the methods that actually exist, ranked from most to least effective.

Contact Method	Details & Availability	Why use this instead...
Contact Form / Email	Available 24/7 via their Help Center. Expect a canned response first, then a real one... eventually.	Best for non-urgent billing disputes or technical issues where you need to attach screenshots. Creates a paper trail.
Live Chat	Available through the Help Center, but often it's a bot first. Getting a human can take patience.	Use this for simple account questions or urgent issues like being unable to log in. Not great for complex problems.
Social Media (X/Twitter)	Publicly tweet at their official handle (@ShahidVOD).	A last resort. Use this for public complaints when you've been ignored everywhere else. It can sometimes speed up a response.

⏱️ Estimated Response Times from Shahid After Complaining

Immediate to 48 hours, but honestly, 'immediate' usually means an automated reply that doesn't help at all.

Method	Expected Wait Time
Email / Contact Form	24 - 72 hours (for a real human response)
Live Chat	5 - 45 minutes (to get past the bot)
Social Media	12 - 48 hours (if they respond at all)

🔍 Tips to Get a Quicker Response from a Complaint

Use Keywords: Start your email subject line with clear terms like "Billing Dispute" or "Cancellation Failure" to get routed correctly.
Provide All Details Upfront: Include your account email, the date of the charge, and any case numbers. Don't make them ask.
Be Polite but Firm: Avoid yelling in all caps, but make it clear you expect a specific resolution (e.g., "I require a refund of $8.99").
Follow Up: If you don't hear back in 3 days, reply to your own email to bump it up their queue.

How to Escalate Your Complaint

If Shahid is giving you the silent treatment, it's time to get louder. Your first move after being ignored is to escalate externally.

For billing issues, your most powerful tool is a credit card chargeback. Contact your bank or credit card company (you can usually do this online) and dispute the charge from Shahid. Explain that you were billed incorrectly or the service was not provided. This forces Shahid to respond to the bank, not just you.

You can also file a complaint with the Better Business Bureau (BBB). It's not a government agency, but it's a public record. The BBB works, but prepare to wait. Shahid will be notified and pressured to post a public response to resolve your case. Most companies don't like having unresolved complaints sitting on their BBB profile.

Email Template to Complain to Shahid

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite contacting support on [[Date of first contact]], my problem with an incorrect charge remains unsolved, and frankly, my patience is wearing thin.

On [[Date of charge]], my account was charged [[$Amount]] even though I had already cancelled my subscription. My account email is [[Your Email Address]] and the transaction ID is [[Transaction ID, if you have it]]. Having to chase this down and spend my time correcting your company's error has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately and confirm in writing that my subscription is, in fact, cancelled.

Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card company for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Here are a few extra tips that seem to work when you're hitting a wall:

Request a Transcript. If you manage to get a live chat agent, ask for a copy of the transcript to be emailed to you at the end. It's amazing how service can improve when they know their words are being recorded.
Mention 'Chargeback' Early. Casually dropping the word "chargeback" in a conversation about a billing error can often get you transferred to a supervisor or a resolution specialist much faster.
Use Public Socials, Not DMs. A public tweet or Facebook post gets more eyes on it than a private message. One user on Reddit said they were ignored for a week via email but got a response in two hours after tweeting a screenshot of their unanswered support ticket.
Keep it Simple. Don't write a novel. State the problem, what you want, and your account info. That's it. Long, angry rants are easier for them to ignore.

Let Pine AI Help Raise the Complaint to Shahid

Tired of Shahid's support chatbot sending you in circles? Or getting that same useless, automated email reply every single time? Sound familiar? It's exhausting. Honestly, your time is worth more than sitting around waiting for a response that might never come.

Pine AI can handle the entire complaint process for you. We send the formal complaint, manage the follow-ups, and persist until your issue is actually addressed. No more dealing with their terrible customer service. Let us handle the headache while you get on with your life. It's the best way to get your money back without losing your sanity.

Frequently Asked Questions about Shahid Complaint Filing

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.