Complain About Crunchyroll - learn how to file a complaint

How to Complain About Crunchyroll

It's not just you. Crunchyroll's support can be a nightmare. Seriously, their Trustpilot score is a dismal 1.3 stars from over 7,000 reviews, and the Better Business Bureau has logged over 1,100 complaints against them in the last three years alone. Users are constantly flagging issues with incorrect billing amounts and major technical support problems, like the app crashing mid-episode or subtitles simply not showing up. If you're tired of the endless buffering, surprise charges, or just the frustration of their platform, you've come to the right place. It's time to get your complaint heard and resolved.

A few days to a week, but honestly, it often feels longer.

• Be Specific: Instead of saying 'the app is broken,' say 'the app on my Roku TV crashes every time I watch episode 4 of Jujutsu Kaisen.'
• Include Your Info: Always provide your Crunchyroll username or the email associated with your account.
• Use a Clear Subject Line: For the contact form, use something like 'Incorrect Billing Charge on [Date]' or 'Video Playback Error on [Show Name].'

If Crunchyroll ignores your emails or gives you the runaround, don't just give up. Your first move should be filing a complaint with the Better Business Bureau (BBB). It's a formal process where the BBB acts as a mediator. Crunchyroll has a history of responding to these, but prepare to wait, as it's not an instant fix. You have to submit your complaint through the BBB website, and they will forward it to the company for a response.

For billing issues, another powerful option is a credit card chargeback. If you were charged incorrectly and Crunchyroll won't issue a refund, contact your bank or credit card company and dispute the charge. This often gets a company's attention faster than anything else, but be aware that Crunchyroll might suspend your account in response.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Username or Email]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite already contacting support on [[Date of first contact]], my problem remains unsolved, and frankly, my patience is wearing thin.

On [[Date of charge]], I was incorrectly charged [[$Amount]] for my subscription. I had either already canceled my service or the charge does not reflect my current subscription tier. Having to spend my time chasing this down has been incredibly frustrating.

To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately. Please also confirm in writing that the issue has been corrected and that no further unauthorized charges will be made.

If I do not receive a satisfactory response and confirmation of the refund within 5 business days, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Mention Their Parent Company: One user on Reddit reported they finally got a resolution after they mentioned Sony (Crunchyroll's parent company) in their complaint email. It seems to get things escalated faster.
• Request a Transcript: If you ever manage to get a live chat, always ask for a copy of the transcript to be emailed to you. It's your proof of what was said and promised.
• Take Screenshots: Before you submit the contact form, take a screenshot. Weirdly, users have reported the page glitching out and losing their entire message. Having a copy saves you from retyping everything.

Tired of filling out that same Crunchyroll support form for the tenth time only to get an automated reply a week later? Sound familiar? It's exhausting trying to get a real person to address a simple billing error or technical glitch. Pine AI handles the persistent follow-ups and annoying back-and-forth for you. No more checking your email every five minutes for a reply that never comes. Let our AI deal with the pushback so you can get back to, you know, actually watching anime. No joke.