Complain About HBO Max - learn how to file a complaint

Your main options are their online Help Center for live chat, which is available 24/7 but you'll start with a bot. This is best for getting a written record of your conversation. For urgent issues, try calling their support line at 1-855-942-6669, though wait times can be long. For public complaints that can get a faster response, post on X (formerly Twitter) and tag @MaxHelp. There isn't a direct public email, they force you through a contact form on their site, which is best for non-urgent billing questions.

Immediate to 48 hours, but getting a useful response is a whole other story. By phone, you can expect to wait up to 30 minutes to connect. Live chat is similar, with waits from 5 to 45 minutes. Using their email or contact form will likely get you a response within 24 to 72 hours. Posting on social media usually gets a reply within a few hours.

To get a faster response, try calling during off-peak hours, like mid-morning on a weekday. Always use their chat feature if you want a documented conversation you can save. Before you contact them, make sure you have your account email and any relevant order numbers or screenshots ready to go. Finally, be clear and concise. State your problem and what you want as a solution in the first message.

If HBO Max is ignoring you, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). Companies like Warner Bros. Discovery often respond to BBB complaints to protect their rating. The BBB acts as a mediator, and while it's not a legal body, it creates a public record of your issue. The process can take several weeks, but it shows them you're serious. The BBB works, but be prepared to wait. Max usually responds after they get the official notice, not before. You generally need to show the BBB that you tried to resolve the issue with the company first.

Subject: Formal Complaint: Unresolved Billing/Technical Issue on Account [[Your Email Address]] Body: I am writing again after my previous attempts on [[Date(s)]] to resolve an issue with my Max account have been unsuccessful. On [[Date of Incident]], [[describe the problem clearly, e.g., I was incorrectly billed $16.99 despite cancelling my service]]. This has been incredibly frustrating and a complete waste of my time. To resolve this, I require a full refund of [[$Amount]] and written confirmation that my subscription is cancelled. If I do not receive a satisfactory response within 5 business days, I will proceed with a chargeback with my bank and file a formal complaint with the Better Business Bureau. Thank you for your prompt attention to this matter. [[Your Name]]

Here are a few pro tips. The second you get a support agent, ask for your ticket or reference number. It's your only proof. If you get nowhere with the first agent, just politely end the chat and start a new one. Sometimes you just get a bad rep. Also, try posting your complaint publicly on X (formerly Twitter), tagging @MaxHelp and including your ticket number. A user on Reddit mentioned they got a refund only after specifically using the phrase 'service not rendered' for a month of the app not working. Worth a shot.

Tired of the Max app buffering endlessly and then having to navigate a help center that feels designed to make you give up? Sound familiar? It's a huge time-sink. Pine AI handles the whole complaint process for you. No more waiting on hold, no more repeating your issue to three different chat agents. We draft the complaint, send it, and handle the follow-ups. No joke. Let a bot do the boring work so you can get back to, you know, actually watching something else.