Complain About Tencent Video - learn how to file a complaint

Trying to find a phone number is a lost cause. Your best bet is to stick to digital methods and prepare to be persistent. Here are the main channels people use.

Good luck, you'll need it. Response times feel completely random.

• Be Specific: Don't just say 'I was overcharged.' Say 'I was incorrectly charged $6.99 on May 15th for a subscription I cancelled on May 1st. My transaction ID is GPA.XXXX-XXXX...'
• Use Keywords: Start your email subject line with 'Urgent Billing Dispute' or 'Cancellation Complaint' to get past filters.
• Provide Proof: Attach screenshots of your cancellation confirmation, your bank statement, or any error messages. Don't give them an excuse to ask for more information.

If your emails and messages are going into a black hole, it's time to escalate. Don't just give up.

File a Credit Card Chargeback

This is often the most effective tool. If you were charged for a service you didn't authorize or already cancelled, contact your credit card company (Visa, Amex, etc.) and request a chargeback. You'll need to provide evidence that you tried to resolve the issue with Tencent Video first, so save your emails. A chargeback is often faster, but make sure you have that proof.

Complain to the Better Business Bureau (BBB)

Even though Tencent is an international company, you can still file a complaint against their US-facing operations. The BBB will forward your complaint to the company. It works, but prepare to wait. Tencent Video might need a few reminders before they actually respond to the BBB case.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account Email]]

To Whom It May Concern,

I am writing again to resolve an incorrect charge on my account, associated with the email [[Account Email]].

On [[Date of Issue]], I was charged [[$Amount]] despite having cancelled my subscription well in advance. My cancellation confirmation was received on [[Date of Cancellation]]. Frankly, the amount of time I've had to spend chasing this refund is unacceptable and has been a major inconvenience.

This is my final attempt to resolve this directly with you. To fix this, I require an immediate and full refund of [[$Amount]] to my original payment method.

Please process this refund and send me a written confirmation once it is complete.

If this is not resolved within the next 48 hours, my next step will be to file a chargeback with my bank for the unauthorized charge.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a Human Immediately: If you get a bot in the in-app chat, just type 'Speak to an agent' or 'Human please' until it gives up and connects you.
• Reference Their Own Terms: If they violated a policy in their own Terms of Service, quote it back to them. They hate that.
• Go Public on Social Media: One user on Reddit said they finally got a real response after commenting on one of WeTV's Facebook ad posts with their ticket number. A bit aggressive, but it worked when emails failed.
• Keep a Log: Note down every time you contact them, who you spoke to (if you get a name), and what they said. It's useful for a chargeback.

Tired of getting generic email replies from a bot at 3 AM? Or trying to explain your billing issue for the third time? Sound familiar? Pine AI handles the back-and-forth for you. We don't get tired, we don't get frustrated, and we keep pushing until your Tencent Video complaint is actually heard. No more wasted time. No joke. Let us deal with them so you can get on with your life.