Complain About Tidal - File a Complaint Today

Tidal makes it difficult to speak to a human, pushing most users towards their online form. Here are the most effective channels to make your complaint heard.

Good luck getting a quick reply. It's mostly a waiting game with them.

• Be extremely clear and concise in your first message.
• Always include your account email and any relevant transaction IDs.
• Keep replying to the same email thread. Do not start a new one for the same issue.
• Casually mention you've seen their 'F' rating on the BBB and are considering filing your own report. This can sometimes speed things up.

If Tidal is giving you the silent treatment, it's time to escalate. Your best bet in the US is the Better Business Bureau (BBB). You can file a complaint on their website, and the BBB will formally forward it to Tidal, requesting a response. It's not a court, so they can't force a refund, but the public pressure often gets a company to reply and resolve the issue. Filing with the BBB often gets a response, but prepare to wait. It's a slow process. You should always try to resolve it with Tidal directly first, as the BBB will ask if you've already done that.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Email Address]]

Hi there,

I'm writing again because my issue with an incorrect charge remains unresolved after my previous contact on [[Date]].

On [[Date of Incident]], my account was charged [[$Amount]] for a subscription renewal that I had already cancelled. Frankly, having to track this down and spend my time chasing a refund has been incredibly frustrating.

To fix this, I require a full refund of [[$Amount]] to be processed immediately. I also need written confirmation that my subscription has been successfully cancelled and will not be billed again.

Please be aware that if I do not receive a response and confirmation of the refund within 3 business days, my next step will be to file a chargeback with my bank and lodge a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use a hyper-specific subject line. Instead of 'Billing Issue,' try 'Incorrect Charge on Invoice #12345 for [[Your Name]].' It's harder to ignore.
• Always ask for a ticket number. If their system doesn't automatically provide one, ask the agent to create one. It's your proof of contact.
• Take screenshots of everything. The cancellation confirmation page, the error message, your account screen showing the wrong plan. Everything. You'll need it as evidence.
• A user on Reddit suggested this trick: reply to your own support ticket email every 48 hours with a simple 'Any update on this?' to bump it up in their queue. It's annoying, but it might prevent your ticket from getting buried.

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