Complain About Tidal - learn how to file a complaint

Getting in touch with a real person at Tidal can feel impossible. They seem to push everyone towards a single online form, making it hard to get a timely response for urgent issues. Below are the most realistic ways to try and make contact.

Good luck getting a quick reply. It's mostly a waiting game, and patience is key.

• Be super detailed in your first email. Include your username, the email associated with your account, and the date the problem started.
• Attach screenshots. Whether it's a billing error or a glitch in the app, visual proof makes your case stronger and harder to ignore.
• Reference a ticket number. If you've contacted them before, always include your previous ticket or case number to show this is an ongoing issue.

If Tidal is giving you the silent treatment, it's time to escalate. Don't just let it go.

Better Business Bureau (BBB)

First, file a complaint with the BBB. Tidal has an 'F' rating and a history of responding to complaints filed there, even if it takes them a while. Filing with the BBB gets their attention, but prepare to wait. It's a formal process, not an instant chat. You'll need to provide all the details of your issue and your attempts to resolve it with the company first.

Credit Card Chargeback

For billing issues, like being charged after you canceled, your most powerful tool is a chargeback. Contact your credit card company or bank and explain the situation. They will investigate the fraudulent or incorrect charge on your behalf. This often gets a much faster financial result than waiting for Tidal's support team.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Username or Email]]

Hi Team,

I am writing again to resolve an issue with my account. This is my second attempt to get help with an incorrect charge, and my previous message has gone unanswered.

On [[Date]], I was charged [[$Amount]] despite having canceled my subscription on [[Date of Cancellation]]. Frankly, having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating. My account should have been closed, and no further payments should have been taken.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately and provide written confirmation that my account is closed and no future charges will occur.

Please be aware that if I do not receive a satisfactory response within 3 business days, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use a direct subject line. Instead of 'Help', try 'Incorrect Billing on Invoice #12345' or 'Cancellation Not Processed for User [Your Username]'.
• Follow up methodically. If you don't hear back in three days, reply to your own original email. This keeps the entire history in one thread and shows persistence.
• Take it public. A concise, polite post on X tagging @TIDALSupport can sometimes work wonders. Companies hate public criticism.
• Mention the next step. Casually stating 'If I don't hear back, my next step is the BBB' in your email can sometimes light a fire under them. One user on Reddit said this was the only thing that got them a human response.

Tired of sending support requests into the void at Tidal? It's exhausting. You send a detailed email, wait for days, and get nothing back, or worse, a generic response that doesn't even address your problem. Sound familiar? Instead of wasting your energy chasing them down, let Pine AI handle it. We send the formal complaint, manage the follow-ups, and handle the persistent pushback for you. No more checking your inbox every hour or wondering if you'll ever get your money back. It's not about being lazy. It's about saving your sanity.