Complain About JulesJordan - learn how to file a complaint

Good luck getting a quick reply. It feels like sending an email into a black hole.

• Be persistent. If you don't hear back, follow up every 48 hours.
• Use a clear and direct subject line, for example: "URGENT: Cancellation Request - Account [Your Username]".
• Always attach screenshots of any unauthorized charges or your attempts to cancel through their website.

If your first attempt to contact JulesJordan goes nowhere, it's time to escalate. Don't bother trying the same email address again and expecting a different result. First, make sure you've sent at least one formal complaint directly to them, as some agencies require this before they'll step in.

Your most powerful options are:

• Credit Card Chargeback: This is your strongest move for billing issues. Contact your bank or credit card company (Visa, Mastercard, Amex) and tell them you want to dispute a charge from JulesJordan. Explain that you tried to cancel or that the charge was unauthorized. Having copies of your emails to their support team is crucial evidence.
• Better Business Bureau (BBB): The BBB is a solid next step, but prepare to wait. Filing a complaint on the BBB website creates public pressure. JulesJordan has an 'F' rating, so they may not care, but companies sometimes respond to avoid another negative mark. It can take a few weeks to get a resolution.
• Federal Trade Commission (FTC): The FTC won't resolve your individual issue, but they collect complaints to build cases against companies with deceptive practices. Reporting them helps protect other consumers from the same problems.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Username]]

To Whom It May Concern,

I am writing again to resolve an issue with my account, [[Your Username]]. This is my second attempt to get this handled.

On [[Date]], my card was charged [[$Amount]] despite my clear attempts to cancel my subscription beforehand. Frankly, the process to stop payments has been incredibly frustrating and feels intentionally difficult. I have attached a screenshot of the charge for your reference.

To resolve this, I need you to process a full refund for [[$Amount]] and provide me with written confirmation that my subscription has been permanently canceled and no further charges will be made.

If I do not receive a response and confirmation within 48 hours, my next step will be to file a chargeback with my credit card provider and report this matter to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• State Your Intent Clearly: In your first email, use the phrase "Formal Complaint" in the subject line and first sentence. This can sometimes get your message routed past the first line of support.
• Create a Paper Trail: Avoid phone calls if possible. Stick to email so you have a written record of everything. If you use a contact form, screenshot the confirmation message.
• Mention Your Next Step: One user on a forum mentioned they finally got a refund after their third email, where they calmly stated they would be initiating a chargeback in 24 hours. Being specific about your next action shows you're serious.

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