Complain About History Vault - File a Complaint Today

Getting in touch with a real person at History Vault is tough, as they don't list a public phone number. Your options are limited, which is a major source of frustration for users.

Honestly, prepare to wait. Getting a fast reply is not what they're known for.

• Be extremely specific in your first message. Include dates, amounts, and the email tied to your account.
• Use a clear and direct subject line like "Cancellation Failed" or "Incorrect Billing Charge."
• Take screenshots of everything, especially the cancellation confirmation screen if you can get to it.
• If you don't get a reply within a week, send a follow up message.

If History Vault ignores your emails or refuses to resolve your issue, it's time to escalate. Don't just give up.

Better Business Bureau (BBB)

Filing a complaint with the BBB is often effective. A&E Television Networks, History Vault's parent company, appears to respond to most complaints filed there. It's not instant, but it forces them to address your issue on a public platform. Be prepared to wait a week or two for the process to play out.

Credit Card Chargeback

For billing issues, this is your strongest move. If you were charged for a service you already cancelled or didn't authorize, contact your credit card company or bank. Explain the situation and that the merchant is unresponsive. This directly reverses the charge, but only use it for legitimate billing errors.

State Attorney General

If you believe the company's practices are deceptive, you can file a complaint with your state's Attorney General's office. This is a more serious step, but it's an important option for consumer protection.

Subject: Formal Complaint: Unresolved Cancellation Issue on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with my History Vault account. Despite my attempt to cancel my subscription on [[Date of cancellation attempt]], I was incorrectly charged [[$Amount]] on [[Date of charge]].

My account is registered under the email [[Your Email Address]]. This process has been incredibly frustrating, and trying to get it fixed has taken up far too much of my time. The problem remains unsolved.

To resolve this, I require you to process a full refund of [[$Amount]] for the incorrect charge and provide written confirmation that my subscription has been successfully terminated and will not be billed again.

If I do not receive a satisfactory response and confirmation of the refund within 5 business days, my next step will be to file a chargeback with my credit card company and report this matter to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use a subject line that creates urgency. Instead of "Question about my account," try "URGENT: Billed After Cancellation, Ticket #[[Ticket Number if you have one]]." It's more likely to get flagged for a response.
• Screenshot everything. Before you hit cancel, screenshot the page. If the app is glitching, get a picture of the error message. Proof is your best friend when dealing with support that doesn't want to help.
• Leverage public reviews. One user on Pissed Consumer mentioned they only got a response after leaving a 1-star review on the app store that detailed their support issue. It's a public spotlight they can't easily ignore.

Tired of sending emails into the void at History Vault and just hoping someone reads it? It's exhausting. You follow their rules, fill out their forms, and then hear nothing back while another charge hits your card. Sound familiar? Pine AI can take over from here. We handle the persistent follow-ups and formal communication on your behalf. No more checking your inbox a dozen times a day or wondering if you're being ignored. Let us deal with the headache.