Complain About History Vault - learn how to file a complaint

Trying to find the right person to complain to can feel like a full-time job. Here are the official, verified ways to contact History Vault. Notice the lack of a phone number, which is a common frustration.

Official site: Visit History Vault

Good luck getting an instant reply. It feels like sending a message in a bottle.

Want to avoid being ignored? Here are a few things that can help move your complaint up the chain.

• Use a clear subject line: Don't just write "Complaint." Use something like "Billing Error on Account [Your Email]" to get routed correctly.
• Be specific and polite: State the facts clearly, what happened, when it happened, and what you want. Even if you're angry, being concise helps.
• Attach evidence: Always include screenshots of the error, your account page, or relevant emails. Proof is hard to ignore.

If your emails and messages are going into a black hole, it's time to escalate. Don't just give up. Your first and best option for a service like this is the Better Business Bureau (BBB). History Vault's parent company, A&E Television Networks, LLC, is accredited and generally responds to complaints filed there.

How to File with the BBB

1. Go to the BBB complaints page for A&E Television Networks.
2. Fill out the form with the details of your issue and your desired resolution (e.g., a refund, confirmation of cancellation).
3. The BBB will forward your complaint to the company, which then has a set period to respond.

The BBB works, but prepare to wait. A&E usually responds after a complaint is formally filed, but it's not exactly a speedy process. You must have tried to contact History Vault directly first, as the BBB will ask for proof of this.

Here is a template you can copy and paste. It's polite but firm, and shows you mean business.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Account Email]]

To Whom It May Concern,

I am writing again to resolve a billing error that remains uncorrected despite my previous contact on [[Date of first contact]].

On [[Date of charge]], my account was incorrectly charged [[$Amount]]. This charge was unauthorized because [[Explain the reason, e.g., I had already canceled my subscription on [Date], I was promised a refund that never arrived, etc.]].

Having to spend my time tracking this down and writing multiple emails has been incredibly frustrating. My original case or reference number, if provided, was [[Reference Number, if you have one]].

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription is canceled and no further charges will be made.

If I do not receive a satisfactory response within 5 business days, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]] Account Email: [[Your Account Email]]

Here are a few extra tips that users online say have worked.

• Ask for a supervisor in your first email. If you just write to the general support address, you often get a generic, unhelpful first response. Specifically asking for your issue to be reviewed by a manager can sometimes skip a step.
• Mention the BBB or a chargeback early. As seen in the template, stating your next intended action shows you're serious and won't just go away.
• Keep a log. Write down the date and time of every contact you make and who you spoke to if possible. One user on a forum mentioned they won their chargeback simply because they had a perfect log of five unanswered emails.

Tired of sending emails into the void at History Vault? Sound familiar? It’s exhausting trying to cancel or fix a billing issue when customer service is basically a brick wall. That’s where Pine AI comes in. We handle the annoying follow-ups and persistent pushback for you. No more waiting for an email reply that never comes. Seriously. Let us take over the headache so you can get back to, well, anything else.