Complain About Eros Now - File a Complaint Today

Getting in touch with a real person at Eros Now is notoriously difficult, which is probably why you're here. They seem to funnel everyone towards digital methods that are easy to ignore. Below are the main channels, but set your expectations low.

Honestly, it's a total gamble. You might get a canned response in a day, or you might hear nothing at all.

• Use a clear and urgent subject line. Instead of "Help," try "URGENT: Incorrect Billing on Account [Your Email]".
• Include all your details upfront. Provide your account email, the date of the charge, and the last four digits of your credit card.
• Attach evidence. Screenshots are your best friend. Get a picture of the charge, your cancellation confirmation, or any error messages.
• Follow up publicly. If your email gets no reply after 48 hours, post on their social media with your ticket number.

If Eros Now is giving you the silent treatment, it's time to stop playing their game. Your most effective tool, especially for US customers dealing with billing issues, is your bank.

File a Credit Card Chargeback

This is your strongest move for unauthorized or incorrect charges. Contact your credit card company (the number is on the back of your card) and tell them you want to dispute a charge from Eros Now. Explain that you either cancelled the service or never authorized the payment and the company is unresponsive. The bank will investigate and likely pull the money back from Eros Now. Honestly, this is probably your fastest route to getting your money back.

Report to the Better Business Bureau (BBB)

While Eros Now is an international company, filing a complaint with the BBB can sometimes get a response if they have a US-based entity handling payments. It's not a guarantee, but it creates a public record of your issue. Prepare to wait, though. It's not a quick process.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with an incorrect charge on my account. This is my second attempt to get help with this problem, and my patience is running out.

On [[Date of Charge]], my card was charged [[$Amount]] despite the fact that I had already cancelled my subscription on [[Date of Cancellation]]. Frankly, having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating.

To resolve this, I require you to process a full refund of [[$Amount]] to my account immediately and provide written confirmation that my subscription is, in fact, cancelled and will not be billed again.

Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a formal chargeback with my credit card company for the unauthorized transaction.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Mention their Trustpilot score. Start your email by saying, "Given your 1.3-star rating on Trustpilot, I'm concerned about getting this resolved." It shows you've done your homework and are not a pushover.
• Use the word "Chargeback." Companies are often flagged to respond to emails that contain keywords related to payment disputes. It can get your ticket escalated faster.
• Find their ads. One user on Reddit claimed the only way they got a response was by commenting on one of Eros Now's Facebook ads. The social media team monitoring ads is often more responsive than the support team.
• Request written confirmation. Never accept a verbal or vague promise. End your communication by stating, "Please confirm in writing via this email that my account is cancelled and a refund has been issued."

Tired of sending emails into the void at Eros Now? Of course you are. It feels like their entire support system is designed to make you give up. That's where Pine AI comes in. We handle the persistent follow-ups and tedious communication for you. No more checking your inbox for a reply that never comes or trying to figure out if your cancellation actually worked. We act as your assertive advocate to get the resolution you deserve without you having to lift another finger. Sound familiar? Let us take it from here.