Complain About Eros Now - learn how to file a complaint

Getting in touch with a real person at Eros Now can feel like an impossible task. They seem to funnel everyone towards their online form, making direct contact difficult. Below are the methods available, ranked from most to least effective.

Honestly, prepare for a long wait. Getting a meaningful response feels like a lottery.

• Be extremely clear and concise in your first message.
• Use a direct subject line like: URGENT: Incorrect Billing on Account [Your Account Email].
• Attach screenshots of the incorrect charges or cancellation confirmation immediately.
• Follow up on your own email thread every 48 hours if you don't get a human response.

If Eros Now is giving you the silent treatment, it's time to stop waiting and take action. Since they are an international company, your best leverage is usually financial.

File a Chargeback

This is your most powerful tool, especially for unauthorized billing. Contact your credit card company or bank and report the charge. Explain that you cancelled the service or did not authorize the payment and the merchant is unresponsive. A chargeback is often faster than waiting for their support team. The bank will investigate and likely reverse the charge on your behalf.

Complain to the Better Business Bureau (BBB)

While Eros Now is not BBB accredited, you can still file a complaint. This creates a public record of your issue and adds to a pattern of complaints that can pressure the company. Don't expect a direct resolution from the BBB, but it's a valid step in showing you've exhausted all options.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account # or Email]]

To Whom It May Concern,

I am writing again to resolve an issue with an unauthorized charge on my account. This is my second attempt to get help with this problem, as my first request has been ignored.

On [[Date]], my card was charged [[$Amount]] even though I had already cancelled my subscription. Frankly, the process to get this fixed has been incredibly difficult, and it's frustrating to have to spend my time chasing this down when the error is not mine.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. I also need written confirmation that my subscription has been permanently canceled and that my payment information has been removed from your systems.

Please be aware that if I do not receive a satisfactory response and refund confirmation within 72 hours, my next step will be to file a chargeback with my bank for the unauthorized transaction.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Create a Paper Trail. Save every email and take screenshots of everything, including your cancellation confirmation page (if you can get to it) and any support tickets you submit.
• Use the word 'Chargeback'. Mentioning that you plan to file a chargeback in your emails can sometimes trigger a faster response from their billing department.
• Go Public. If their support form is a black hole, post your complaint on their Twitter or Facebook page. Be polite but firm. Include your ticket number if you have one.
• Don't Give Up After One Try. One user on Trustpilot said they only got a refund after sending four follow-up emails, each one replying to the last to keep the thread alive. No joke. It's a battle of persistence.

Tired of sending emails into the void at Eros Now and getting nothing back but an automated ticket number? It's exhausting. You follow their rules, cancel on time, and still end up with a surprise charge on your credit card. Sound familiar? Pine AI handles the persistent follow-ups for you. We deal with the back-and-forth and keep pinging them so you don't have to waste your energy. No more checking your inbox for a reply that never comes. Let us take over the headache.