Complain About FOX Nation - learn how to file a complaint

Best ways to complain to FOX Nation

Immediate to 30 minutes on the phone, but honestly, it often feels longer.

🔍 Tips to Get a Quicker Response from a Complaint

• Call during off-peak hours, like mid-morning on a Tuesday or Wednesday.
• Use their online contact form to create a paper trail from the start.
• Have your account number, email, and billing information ready before you call.

If customer service isn't helping, your next step is to file a formal complaint with an external body. The Better Business Bureau (BBB) is a solid option for this kind of issue. You can file a complaint against their parent company, Fox News Channel, L.L.C., on the BBB website. You'll need to detail your complaint and what you've done to resolve it so far. The BBB then forwards it to the company for a response. BBB works, but prepare to wait. FOX Nation usually responds after a reminder or two, but the process can take a few weeks. Remember, you typically have to try resolving it with the company first before the BBB will step in.

Subject: Formal Complaint Regarding Account [[Your Account Number]] - Unresolved Billing Issue

To Whom It May Concern,

I am writing again to resolve an issue with my FOX Nation account, [[Your Account Number]]. This is my second attempt to get help with an incorrect charge on my account.

On [[Date of charge]], I was charged [[$Amount]] despite having already cancelled my service on [[Date of cancellation]]. Frankly, having to track this down and spend my time correcting your company's error has been incredibly frustrating. I have already contacted customer support on [[Date of first contact]] and was promised a resolution that never happened.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require written confirmation via this email address that the refund has been processed and my account is permanently closed.

If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• When you call, immediately ask for the agent's name and a reference number for your call. It shows you're serious.
• Keep it about the facts. State the problem, the date it happened, and the exact outcome you want (e.g., a $14.99 refund).
• One user on the BBB site mentioned they only got a response after posting their complaint reference number on Twitter. A bit extreme, but it worked.
• Always ask for a confirmation email summarizing your conversation and the agreed-upon resolution. If they say they can't, make a note of the time, date, and agent's name yourself.

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