Over 1,100 complaints in 3 years. That’s Tivubu’s record on the Better Business Bureau. And it’s not just there. Their Trustpilot score is a dismal 1.4 stars from thousands of reviews, with most people flagging issues with billing and non-existent customer service. It feels like they just rolled out that buggy new interface, removed half the shows you were watching, and then ghosted everyone. If you're done with the automated responses and ready to get a real answer, you're in the right place. This guide is for when you've hit your limit.
How to Complain About Tivubu
Best ways to complain to Tivubu
Contact Method | Details & Availability | Why use this instead... |
---|---|---|
Live Chat | Available on their website, Mon-Fri, 9 AM - 6 PM ET. | Best for immediate issues or technical support where you need a quick back-and-forth. |
Support Form/Email | Available 24/7 via their 'Contact Us' page. | Good for non-urgent billing disputes where you need to attach documents or screenshots. |
Social Media (X/Twitter) | @TivubuSupport | Use this for public complaints when other methods have failed. They hate bad press. |
Official site: Visit Tivubu
⏱️ Estimated Response Times from Tivubu After Complaining
Immediate to 45 minutes for a chat, but honestly, it always feels longer.
Method | Expected Wait Time |
---|---|
Phone | Not Available |
24-72 hours (sometimes longer) | |
Chat | 15-45 minute queue time |
App | Varies, often redirects to chat |
🔍 Tips to Get a Quicker Response from a Complaint
- Call or start a chat first thing in the morning on a weekday (e.g., Tuesday at 9 AM ET).
- Have your account number, email, and billing address ready to go.
- Use their support form for billing issues so you have a paper trail.
How to Escalate Your Complaint
If Tivubu ignores you or gives you the runaround, your next step is to file a complaint with an external body. The Better Business Bureau (BBB) is the most common place for US customers. You can file a complaint on their website, and the BBB will forward it to a corporate contact at Tivubu, who is then expected to respond. The BBB process gets their attention, but prepare to wait. Tivubu usually responds after the BBB sends them a formal notice. Remember, you typically need to show the BBB that you tried to resolve the issue with Tivubu directly first, so keep a record of your chats or emails.
Email Template to Complain to Tivubu
Subject: Formal Complaint: Unresolved Billing Error on Account [[Account #]]
To Whom It May Concern,
I am writing again to resolve an issue with my account after my support chat on [[Date]] failed to produce a solution.
On [[Date of charge]], I was incorrectly charged [[$Amount]] for a service I had already cancelled. I have attached a screenshot of the charge and my cancellation confirmation. Frankly, having to track this down and spend my time correcting your company's error has been incredibly frustrating.
To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my account is closed and will not be billed again.
If this is not resolved within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card provider.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- Use the words "Formal Complaint" and your case number in the subject line of any email. It gets routed differently.
- At the start of a live chat, immediately ask for the chat transcript to be emailed to you afterward. This makes the agent more accountable.
- If you get nowhere, ask to speak to a supervisor or manager. Be persistent but polite.
- One user on a popular forum said they only got a real response after publicly tweeting at Tivubu's support handle with their unresolved ticket number. A bit much, but it worked.
Let Pine AI Help Raise the Complaint to Tivubu
Tired of Tivubu's chat bot giving you the same useless link over and over? Sound familiar? It’s exhausting. Instead of wasting another lunch break trying to get a human on the line, just let Pine AI handle it. We navigate the terrible support systems, deal with the pushback, and manage the follow-ups for you. No more hold music. We just get it done.
Frequently Asked Questions about Tivubu Complaint Filing

Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.