It's not just you. Now That's TV has an 'F' rating from the Better Business Bureau, with over 111 complaints filed in the last three years alone. Seriously, their Trustpilot score is a dismal 1.4 stars from over a thousand reviews. It's a mess. Most people are fed up with the same issues you're probably facing, like incorrect billing amounts after they've already cancelled or getting absolutely no response from customer service. If you've hit your limit with the glitches, surprise charges, and ghosting from their support team, you're in the right place. We'll show you how to fight back.
Best ways to complain to Now That's TV
Forget trying to find a phone number or a live chat, they don't seem to exist. Your options are limited, which is probably part of the problem. Here are the main channels people use to try and get a response.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
[email protected] |
This is their only official support channel. Use it for record-keeping. | |
| Social Media | Instagram or X (Twitter) | For public complaints. They are more likely to respond when their image is on the line. |
⏱️ Estimated Response Times from Now That's TV After Complaining
Honestly, prepare to wait. And wait.
| Method | Expected Wait Time |
|---|---|
| 24-72 hours, but many users report never getting a response at all. | |
| Social Media | Inconsistent. Could be hours, could be never. |
| App | N/A - No direct support channel in the app. |
🔍 Tips to Get a Quicker Response from a Complaint
- Use a Clear Subject Line: Make it impossible to ignore. Use terms like "Urgent Billing Dispute" or "Cancellation Failure" along with your account ID.
- Include All Your Details: Provide your account email, the date of the issue, and any transaction IDs right away. Don't make them ask for it.
- Be Persistent: If you don't hear back in 48 hours, send a follow-up email. Annoying? Yes. Necessary? Also yes.
How to Escalate Your Complaint
If Now That's TV is ignoring you, it's time to go over their heads. Don't just give up.
Better Business Bureau (BBB)
This is your best bet for getting a formal response. Filing a complaint with the BBB often forces a company to address the issue publicly. Now That's TV holds an 'F' rating, so they are used to it, but it's a necessary step to create a paper trail. The BBB works, but prepare to wait. It can take a few weeks for the process to play out.
File a Chargeback
For any billing issues, this is your nuclear option. Contact your credit card company or bank and dispute the charge. Explain that you cancelled the service or were billed incorrectly and the company is unresponsive. This almost always works, and it hits them where it hurts, their wallet.
Email Template to Complain to Now That's TV
Subject: Urgent: Unresolved Billing Issue on Account [[Your Account Email]]
Hi there,
I am writing again to resolve an issue with my Now That's TV account. This is my second attempt to get help with this problem.
On [[Date]], I was charged [[$Amount]] despite having cancelled my subscription on [[Date of Cancellation]]. I have attached a screenshot of the cancellation confirmation for your reference. Frankly, having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating.
To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately and confirm in writing that my account is closed and I will not be billed again.
Please be aware that if I do not receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Screenshot Everything. Seriously. Screenshot your cancellation screen, any error messages, and your account page showing the subscription is inactive. You'll need this evidence for a chargeback.
- Go Public on Social Media. Don't just send a DM. Post on their Instagram or X feed publicly. Use hashtags like #nowthatstv and #customerservice. Companies hate public criticism.
- Reference the BBB in Your Email. One user on Trustpilot mentioned that their emails were ignored until they wrote, "My next step is filing a BBB complaint." They got a response the next day. It shows you're serious.
Let Pine AI Help Raise the Complaint to Now That's TV
Tired of sending emails into the support black hole at Now That's TV? It's exhausting. You follow their rules, cancel on time, and they still charge you. Then your emails get ignored for weeks. Sound familiar? Instead of letting it drive you crazy, let Pine AI handle the fight. We send the persistent follow-ups and handle the back-and-forth so you don't have to. No more refreshing your inbox waiting for a response that never comes. Let our AI deal with their non-existent customer service. It saves your sanity.
Frequently Asked Questions about Now That's TV Complaint Filing
What if Now That's TV doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Now That's TV?
Is this the right phone number to contact Now That's TV?
What's the easiest way to cancel a subscription with Now That's TV?
Other ways that I can contact the Now That's TV?
Why was I charged again after I cancelled?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
