It's not just you. Now That's TV has an F rating from the Better Business Bureau. Seriously. And their Trustpilot score is a dismal 1.3 stars, with a staggering 93% of over a thousand reviews being just one star. People are fed up with unresolved billing issues, shows that won't play, and customer service that feels nonexistent. If you've been charged for a subscription you can't use or are just tired of being ignored, you're in the right place. It’s infuriating when a company takes your money and gives you nothing but headaches in return. Let's get this sorted.
Best ways to complain to Now That's TV
Getting in touch with a real person at Now That's TV is notoriously difficult. They don't offer a public phone number or live chat. Your primary options are digital, and patience is required.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Contact Form | Official Contact Form on their website. Available 24/7. | This is their main, official channel for all issues, from billing to technical problems. |
| Social Media | Tag them on Twitter (@NowThatsTV) or post on their Facebook page. | Best for public complaints. Sometimes companies respond faster when their reputation is on the line. |
⏱️ Estimated Response Times from Now That's TV After Complaining
Honestly, getting a response feels like a lottery.
| Method | Expected Wait Time |
|---|---|
| Contact Form | Days to never. Many users report getting no response at all. |
| Social Media | Hours to days, but a meaningful response is not guaranteed. |
🔍 Tips to Get a Quicker Response from a Complaint
- Be incredibly specific: Instead of 'the app isn't working,' say 'The app crashes on my Roku device every time I try to watch episode 3 of Baddies Caribbean.'
- Include your account details: Provide the email address you used to sign up to avoid back-and-forth.
- Take screenshots: Get proof of error messages, incorrect charges, or cancellation confirmation pages. Attach them to your complaint.
How to Escalate Your Complaint
If Now That's TV ignores your emails and messages, it's time to escalate. Don't just give up.
File a Complaint with the Better Business Bureau (BBB)
This is a powerful step. Now That's TV has an F rating with the BBB and has failed to respond to numerous complaints. Filing your own adds to the pressure. The BBB will forward your complaint to the company and ask for a response. It's not a legal body, but many companies respond to avoid damaging their profile further. The process is free but can take several weeks. BBB works, but prepare to wait. Now That's TV might need a few reminders before they respond.
Initiate a Credit Card Chargeback
If your complaint is about being charged incorrectly or for a service you can't access, contact your credit card company or bank. Explain the situation and that you've tried to resolve it with the merchant directly. This is often the fastest way to get your money back for billing issues. You must do this within 60-120 days of the transaction, depending on your card issuer.
Email Template to Complain to Now That's TV
Subject: Urgent: Unresolved Issue with Account [[Your Email Address]] - Final Attempt
To Whom It May Concern,
I am writing again to resolve an issue with my Now That's TV account, registered under the email [[Your Email Address]]. This is my [[e.g., third]] attempt to get help with this problem, and my patience is running out.
On [[Date]], [[describe your issue clearly and concisely, e.g., I was charged $5.99 for my monthly subscription, but the app will not let me watch any content, showing error code 101]]. Frankly, having to spend my time chasing a resolution for a service I've paid for has been incredibly frustrating.
To resolve this, I require you to [[state your desired outcome clearly, e.g., issue a full refund of $5.99 and fix my account access immediately]].
Please be aware that if this issue is not resolved within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card company for services not rendered.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Go Public on Social Media: Don't just send a direct message. Post a public tweet or Facebook comment tagging their official account. Be firm but polite. Detail your issue and how long you've been waiting.
- Quote Their Own Terms: If your issue relates to their terms of service (like a cancellation policy), quote it directly in your email. It shows you've done your homework.
- Mention the BBB in Your First Message: Casually dropping 'My next step is the BBB' in your initial complaint can sometimes trigger a faster response from their support team.
- Use a Specific Subject Line: A subject like 'Billing Error on Invoice #12345' is much harder to ignore than 'Help'.
- Follow the Reddit Tip: One user on a forum said they only got a response after finding the parent company's corporate contact and sending a message there. A bit extreme, but it shows how far people have to go.
Let Pine AI Help Raise the Complaint to Now That's TV
Tired of sending messages into the Now That's TV void? Sound familiar? The BBB page is filled with people saying, 'No one ever responds to my emails.' It's a total time waster. Pine AI handles the whole mess for you. We send the formal complaint, manage the follow-ups, and keep pushing until someone actually listens. No more refreshing your inbox hoping for a reply that never comes. No joke. Let us deal with the headache.
Frequently Asked Questions about Now That's TV Complaint Filing
What if Now That's TV doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Now That's TV?
Is this the right phone number to contact Now That's TV?
What's the easiest way to cancel a subscription with Now That's TV?
Other ways that I can contact the Now That's TV?
Why does the app keep crashing when I try to watch a show?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
