A 1.3-star rating on Trustpilot from over 2,000 reviews. That's Chegg. It's not just you, 92% of those reviews are a single star. Their Better Business Bureau page is just as bad, showing 1,299 complaints closed in the last 3 years. Most people are furious about the same things, like unauthorized charges for subscriptions they thought were cancelled and a customer service system that feels designed to make you give up. It's a nightmare of surprise bills and cancellation loops. If you're at your wit's end with them, you are in the right place. We get it.
Best ways to complain to Chegg
How to Complain About Chegg
It’s tough to get a straight answer from Chegg, but here are the official (and unofficial) ways to try.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Live Chat | Available 24/7 on their contact page. | Best for immediate issues, but you'll likely start with a bot. Be persistent to reach a human. |
| Email / Contact Form | Via their online help center. | Good for non-urgent issues where you need to attach documents or screenshots. Creates a paper trail. |
| Social Media (X/Twitter) | Tag @Chegg or @CheggHelp | Use this for public complaints. Companies often respond faster when their reputation is on the line. |
| BBB Complaint | File online at BBB.org | The last resort. Use this when Chegg has ignored your direct attempts to resolve the problem. |
⏱️ Estimated Response Times from Chegg After Complaining
Honestly, getting a quick response feels like a lottery. It's a waiting game.
| Method | Expected Wait Time |
|---|---|
| Phone | Not available |
| 24-72 hours (or longer) | |
| Chat | Immediate to 1 hour (with a bot first) |
| App | N/A (directs to chat) |
🔍 Tips to Get a Quicker Response from a Complaint
- Have your account email and any order numbers ready.
- Be super clear and concise in your first message. No long stories.
- Take screenshots of the problem, especially for billing errors.
- If you use chat, ask for a human agent right away.
How to Escalate Your Complaint
If Chegg is giving you the silent treatment, it's time to escalate. Your first move inside Chegg is to ask for a supervisor in the chat or email. Be polite but firm.
If that goes nowhere, take it outside. The best option for a US-based digital company like Chegg is filing a complaint with the Better Business Bureau (BBB). The BBB forwards your complaint directly to a corporate contact at Chegg, and they are expected to respond publicly. Chegg does respond to BBB complaints, but it's ridiculous it has to get to that point. For billing issues, you can also file a chargeback with your credit card company. This reverses the payment, but you should only do it after you've tried to resolve it with Chegg first.
Email Template to Complain to Chegg
Subject: Urgent: Unresolved Issue with Account [[Your Email/Account ID]]
I am writing again because my previous attempts to resolve an issue with my subscription have been unsuccessful.
On [[Date]], I was charged [[$Amount]] for a service I had already cancelled. Trying to get this corrected through your support chat has been incredibly time consuming and has led nowhere. My case or reference number is [[Reference Number, if you have one]].
This unexpected charge has been a significant inconvenience.
To fix this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my account is permanently closed and will not be billed again.
If I do not receive a response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my bank and report this matter to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Use the phrase 'formal complaint' in your subject line or first sentence. It sometimes gets flagged for a higher tier of support.
- Always ask for a transcript of your chat conversation to be emailed to you. It's your proof.
- A user on Reddit mentioned they got a faster response by publicly tweeting at Chegg's CEO. A bit extreme, but it can work when you're ignored.
- If you're stuck with a bot, try typing 'agent' or 'speak to a person' multiple times. It can sometimes break the loop.
Let Pine AI Help Raise the Complaint to Chegg
Tired of Chegg's support chat giving you the runaround or getting billed for a subscription you swear you cancelled? Sound familiar? Pine AI can handle the back and forth for you. We draft the complaint, follow up, and deal with the persistent pushback so you don't have to waste your time. No more waiting for a chat agent who never connects. No joke. Let us take it from here.
Frequently Asked Questions about Chegg Complaint Filing
What if Chegg doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Chegg?
Is this the right phone number to contact Chegg?
What's the easiest way to cancel a subscription with Chegg?
Other ways that I can contact the Chegg?
Why was I charged after I cancelled?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
