Complain About Kyivstar - File a Complaint Today

Best ways to complain to Kyivstar

⏱️ Estimated Response Times from Kyivstar After Complaining

Good luck, you'll need it. Getting a quick answer feels like winning the lottery.

🔍 Tips to Get a Quicker Response from a Complaint

• Use the App First: The 'My Kyivstar' app chat often connects you faster than the website.
• Have Your Details Ready: Don't start the call or chat without your account number, phone number, and a clear summary of the issue.
• Contact Them in Ukrainian: If you can, communicating in Ukrainian will likely get you to a more helpful support tier faster than using English.

How to Escalate Your Complaint

If Kyivstar is giving you the silent treatment, your next move is to go to the regulator. In Ukraine, this is the National Commission for the State Regulation of Electronic Communications (NCEC). Before they'll listen, you must prove you tried to solve it with Kyivstar first, so keep records of your calls and chats. The NCEC process isn't fast, but it's a formal step that forces Kyivstar to officially respond to your complaint. Be prepared to wait, though. A user on a forum mentioned it took the NCEC nearly a month to even acknowledge their filing, but Kyivstar suddenly called them two days after the regulator got involved.

Email Template to Complain to Kyivstar

Subject: Formal Complaint: Unresolved Issue with Account [[Your Account Number]]

To Whom It May Concern,

I am writing again to resolve a persistent problem with my service. This is my third attempt to get this fixed, following a phone call on [[Date of call]] and a chat session on [[Date of chat]], both of which ended without a solution.

Specifically, [[Clearly and briefly describe your problem, e.g., I have been incorrectly billed for data I did not use, or my home internet service has been unstable since the outage in December]]. This has been incredibly frustrating, and frankly, it's exhausting having to chase you for a service I'm paying for.

To resolve this, I require you to [[State your demand clearly, e.g., credit my account for the incorrect charges of UAH XXX, or provide a clear timeline for when my service will be fully restored]].

Please be aware that if this issue is not resolved within 5 business days, I will be filing a formal complaint with the NCEC.

I expect a prompt confirmation that you have received this email and are working on a resolution.

[[Your Name]] [[Your Phone Number]]

Additional Helpful Tips to get Your Complaint Resolved

• Ask for a Ticket Number. Always. At the start of any chat or call, ask for a reference or ticket number. It's your only proof the conversation ever happened.
• Go Public on Facebook. Don't just send a private message. Post a polite but firm comment on one of their recent posts. The social media team's job is to avoid public embarrassment.
• Mention the 'Cyberattack'. One user on a tech forum said they got more traction when they specifically framed their ongoing issues as a direct result of the December 2023 cyberattack, as it shows you know the context and aren't just a random person with a glitch.
• Request a Supervisor Immediately. If the first-level support agent is reading from a script, politely interrupt and ask to speak to a manager or supervisor who has the authority to actually fix things.

Tired of waiting on hold with Kyivstar just to be told the same thing? Or sending messages into the void of their support chat? Sound familiar? It's a common story on forums, people just want their service to work without having to become part-time complaint managers. No joke. Pine AI is your advocate. We handle the frustrating follow-ups and persistent pushback for you. Let our system manage the tedious process of getting their attention so you can get back to your life, without the headache of dealing with their support loops.