Complain About RTL Plus - learn how to file a complaint

Best ways to complain to RTL Plus

Getting in touch with a real person at RTL Plus can feel like a mission. They heavily guide users to their self-help section. Here are the most direct methods available.

⏱️ Estimated Response Times from RTL Plus After Complaining

Honestly, waiting for a reply can feel like an eternity. Don't expect a quick fix.

🔍 Tips to Get a Quicker Response from a Complaint

• Be incredibly specific. Include dates, times, the device you were using (e.g., "Roku TV, model X"), and what show you were trying to watch.
• Attach screenshots. A picture of the error message or buffering screen is worth a thousand words.
• State exactly what you want. Do you want a refund for the month? A technical fix? Be clear about your desired outcome.

How to Escalate Your Complaint

If RTL Plus is giving you the silent treatment, your options are a bit different since they are a European company. The usual US channels like the BBB don't have regulatory power over them, but you can still make your voice heard.

• European Consumer Centre (ECC): If you are in the EU, this is your go-to. They provide free help and advice to consumers who have a problem with a trader in another EU country.
• Public Review Sites: Post your experience on Trustpilot, Google Reviews, or other public forums. While it's not a formal escalation, companies monitor these platforms to protect their reputation. A detailed, negative review can sometimes trigger a response. Honestly, dealing with international bodies is a headache, which is why sometimes public shaming is the most effective tool.
• Better Business Bureau (BBB): You can still file a complaint on the BBB website. RTL Plus may not respond, but it adds to a public record of unresolved issues that other potential customers can see.

Email Template to Complain to RTL Plus

Subject: Formal Complaint: Unresolved Technical Issues & Refund Request - Account [[Your Account Email]]

Hello,

This is my second time contacting you about the persistent technical problems with my RTL Plus account. Despite my previous message on [[Date]], the app remains unusable.

On [[Date of incident]], I was attempting to watch [[Show Name]] on my [[Device, e.g., Samsung Smart TV]], and the stream would not stop buffering and crashing. This has been happening for weeks, and frankly, it's incredibly frustrating to pay for a service that doesn't work.

To resolve this, I require a full refund for the last billing cycle of [[$Amount]]. The service has not been provided as advertised, and I have wasted enough time trying to fix it.

If I do not receive a response and confirmation of my refund within 3 business days, I will be detailing my experience in a formal review on Trustpilot and other public platforms.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Use the phrase "Formal Complaint" in your subject line. This can sometimes get your email routed out of the general support queue and to a team that handles more serious issues.
• Reference other users' problems. Mentioning that you've seen similar complaints on Reddit or Trustpilot shows them you know it's not an isolated issue with your account. One user on Trustpilot said they only got a refund after threatening a chargeback with their bank.
• Keep it all in one email thread. Don't start a new email for every reply. This creates a clear, chronological record of your communication and their (lack of) response. It's much harder for them to claim they didn't get your messages.

Let Pine AI Help Raise the Complaint to RTL Plus

Tired of sending emails into the RTL Plus void? Of course you are. It's exhausting trying to get a straight answer about why the app you pay for is constantly crashing. Sound familiar? Pine AI takes over from here. We handle the persistent follow-ups and the annoying back-and-forth for you. No more checking your inbox every hour for a reply that never comes. Let us deal with the headache of getting their attention so you can get back to, well, watching something that actually works. It's not magic, it's just not wasting your time.