Complain About RTL Plus - File a Complaint Today

It's tough to get a hold of a real person at RTL Plus, as they seem to push everyone towards self-service articles. Your best bet is to create a digital paper trail.

Honestly, prepare to wait. It feels like sending a message into the void.

• Write in German: Use a free online translator. Seriously. Complaints in German seem to get more attention.
• Be incredibly detailed: Your first message should include your account email, dates, amounts, and screenshots of the error or billing statement.
• Mention a chargeback: Casually state that if the issue isn't resolved, your next step will be to contact your bank.

If RTL Plus is giving you the silent treatment, it's time to escalate. Since they are a German company, US agencies like the BBB won't be much help. Your real power lies with your wallet.

Your best option is to file a chargeback with your credit card company or bank. Call them and explain that you were charged for a service you cancelled or that was not provided as described. This process usually forces the merchant (RTL Plus) to respond to the bank. Honestly, dealing with international consumer bodies is a headache, but a chargeback with your bank is usually much faster and more effective.

For those who want to go the official route, you can use the European Commission's Online Dispute Resolution (ODR) platform. It's designed for these situations but prepare to wait. It's a slow, bureaucratic process.

Subject: Urgent: Unresolved Billing Issue on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. My previous attempt to contact support on [[Date]] has gone unanswered.

On [[Date]], I was incorrectly charged [[$Amount]] for a subscription that I had already cancelled. I have attached a screenshot of the cancellation confirmation for your reference. Frankly, having to spend my time tracking this down and chasing a response has been incredibly frustrating, especially given the poor functionality of the service.

To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that my account has been permanently closed and no further charges will be made.

Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 5 business days, my next step will be to file a chargeback with my credit card company for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use a good translator. Don't just use the default. A tool like DeepL can make your complaint sound more natural in German, which might get you past the first level of automated responses.
• Screenshot everything. Before you cancel, take a screenshot. After you cancel, take another one of the confirmation screen. If the app glitches, screenshot it. You need proof for a potential chargeback.
• Go public on their Facebook page. A user on Trustpilot said the only way they got a refund was by posting their complaint publicly on RTL's main Facebook page. It's a long shot, but it can work when all else fails.

Tired of translating your complaint into German only to get an unhelpful, automated reply a week later? Sound familiar? The whole process feels designed to make you give up. No joke.

Let Pine AI handle the mess. We draft the complaint in the right language, follow up persistently, and navigate their terrible support system so you don't have to. We know the right buttons to push to get past the bots and canned responses. It saves you the headache of dealing with a company that clearly doesn't want to help. Let us take over the fight.