Complain About MGM Plus - learn how to file a complaint

Getting in touch with a human at MGM Plus is notoriously difficult, which is a major source of complaints. They seem to funnel everyone through their online help center, making direct contact a real challenge.

Honestly, expect to wait. Getting a quick reply is not what they're known for.

• Be extremely detailed in your first message to avoid endless back-and-forth.
• Take screenshots of everything, especially billing errors or cancellation confirmation pages.
• Mention your account email and the exact date the problem occurred.

If MGM Plus is ignoring you, it's time to take it to an outside party. Don't let them get away with it.

Better Business Bureau (BBB)

Filing a complaint with the BBB is a formal step that often gets a company's attention. MGM Interactive Inc., their parent company, currently holds an 'F' rating, which tells you a lot. The BBB will forward your complaint to the company and ask for a response, usually within 14 days. It works, but prepare to wait. Given their track record, MGM Plus might need a public nudge to do the right thing.

Credit Card Chargeback

For billing issues, this is your strongest move. Contact your credit card company and initiate a 'chargeback' for 'services not rendered' or 'incorrect billing amount'. This immediately reverses the charge while the bank investigates. This often gets a much faster reaction from a company than a simple complaint email.

Subject: Formal Complaint Regarding Billing Error on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an incorrect charge on my account. Despite my previous attempts to contact support on [[Date]], the issue remains unresolved.

On [[Date of incorrect charge]], my account was charged [[$Amount]] even though I had already canceled my subscription. Frankly, the amount of time I've had to spend chasing this down is incredibly frustrating. It shouldn't be this difficult to fix a simple billing mistake.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. Please provide written confirmation to this email address once the refund has been issued.

If I do not receive a satisfactory response and confirmation of the refund within 72 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use Keywords in Your Message: When using their contact form, use clear, direct words like "Refund," "Incorrect Billing," or "Cancellation Error" in the first sentence. This might help route your ticket to the right department faster.
• Reference Your Cancellation Method: Be specific. Say, "I canceled via my Amazon Prime Video Channels on [Date]" or "I canceled on my Roku device." This prevents them from giving you a generic response about how to cancel.
• State Your Intention to Escalate: One user on the BBB site mentioned they only got a response after their second email in which they stated they would be contacting the BBB. Mentioning this upfront can sometimes cut through the delays.

Tired of trying to navigate the MGM Plus help center just to report a billing error? It feels like you're sending messages into a black hole. No joke. You follow all the steps, write out your issue, hit send, and then... nothing. You're left checking your email every day, wondering if you'll ever get your money back. Sound familiar? Pine AI handles the persistent follow-ups for you. We send the messages, track the responses, and escalate the issue on your behalf so you don't have to waste your time and energy fighting with a support system that seems designed to wear you down.