Another price hike? Seriously. It feels like every time you turn around, Disney Plus is asking for more money while the app gets buggier. And it's not just a feeling. Their Trustpilot score is a dismal 1.7 stars from over 12,000 reviews. The Better Business Bureau page is even worse, showing over 1,650 complaints filed against its parent company in the last three years alone. Most complaints are about billing issues and problems with the service itself, which is no surprise to anyone who's tried to get a straight answer from their support. If you're fed up with paying more for less, you're in the right place. Official site: Visit Disney Plus
Best ways to complain to Disney Plus
Best ways to complain to Disney Plus
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Live Chat | Available 24/7 via the Disney+ Help Center. | Best for most issues, including technical support and billing questions. You can save a transcript. |
| Phone | Available 24/7. The number is listed in their Help Center. | Good for urgent or complex issues where you need to speak to a person directly. |
| Social Media | Message @DisneyPlusHelp on X (formerly Twitter). | Use for public complaints or when other methods have failed. They often respond quickly to public posts. |
⏱️ Estimated Response Times from Disney Plus After Complaining
Immediate to 24 hours, but 'immediate' on their chat often means waiting for an agent for what feels like an eternity.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 30 minutes |
| Live Chat | Immediate to 20 minutes |
| Social Media | 1 to 24 hours |
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours (like mid-morning on a weekday).
- Use the live chat and have your screenshots ready to upload.
- Have your account number and billing information ready before you connect.
- Be clear and concise about your problem and what you want as a resolution.
How to Escalate Your Complaint
If Disney Plus support ignores you or gives you the runaround, don't just give up. Your next step is to file a formal complaint with an external body. For US customers, the best option is the Better Business Bureau (BBB).
Filing a complaint with the BBB is free. You submit your case online, and the BBB forwards it to a corporate contact at Disney. Brands like Disney care about their BBB rating and typically respond to resolve the complaint. BBB works, but prepare to wait. It can take a few weeks to get a final resolution, but it forces the company to officially address your problem.
Email Template to Complain to Disney Plus
Subject: Formal Complaint: Unresolved Billing Error on Account [[Account #]]
Hi there,
I am writing for the third time to resolve a persistent billing error on my account.
On [[Date]], I was incorrectly charged [[$Amount]] for the annual plan after I had already switched to the monthly plan. Having to chase this down has been incredibly frustrating and a complete waste of my time. My previous reference number was [[Reference #]], but the issue remains unresolved.
To fix this, I require an immediate refund of the incorrect charge of [[$Amount]] to my original payment method. I also need written confirmation that my account is correctly set to the monthly billing cycle.
If this is not resolved within 72 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank.
Thank you for your attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a supervisor immediately. If the first-level support agent can't help, don't waste time repeating yourself. Politely ask to be escalated to a manager or supervisor who has more authority.
- Request a reference number. Always ask for a ticket or reference number for your conversation. This creates a paper trail and makes it easier to follow up.
- Use public pressure. One user on Reddit mentioned they got a faster response by messaging the Disney+ Help account on X (Twitter) publicly. A little public pressure never hurts.
- Get it in writing. After a phone call, ask the agent to send a summary of the conversation and the agreed-upon resolution to your email. This is your proof.
Let Pine AI Help Raise the Complaint to Disney Plus
Tired of the Disney Plus support chat bot sending you in circles? Sound familiar? You try to explain a simple billing error, and it offers to help you reset your password. It's maddening. Pine AI handles the back and forth for you. No more waiting for a 'live agent' who is clearly juggling ten other chats. We draft the complaint, follow up, and handle the pushback so you don't have to waste another second on it. Seriously. Let us take it from here.
Frequently Asked Questions about Disney Plus Complaint Filing
What if Disney Plus doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Disney Plus?
Is this the right phone number to contact Disney Plus?
What's the easiest way to cancel a subscription with Disney Plus?
Other ways that I can contact the Disney Plus?
Why can't I watch certain movies anymore? Are they gone for good?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
