ViX

Complain About ViX - learn how to file a complaint

Paying for ViX Premium and still getting hit with ads? You're not alone. It's infuriating. And it's not just a few glitches, their Trustpilot score is a shocking 1.3 out of 5 stars from over a thousand reviews, with 89% of them being 1-star. Their parent company, TelevisaUnivision, has an 'F' rating on the Better Business Bureau with over 100 complaints filed in the last three years. Common complaints consistently flag issues with billing problems and major technical glitches, like the app crashing during a live soccer match. It feels like they just don't care once they have your money. This guide is for when you've had enough and need to fight back.

Published on 23 Jul, 2025
Olivia Harper, Content Manager
9 min read

Best ways to complain to ViX

How to Complain About ViX

It's frustratingly difficult to find a direct line to ViX, which seems intentional. They funnel most users through a contact form, making it hard to get a timely response. Here are the most effective methods we've found.

Contact Method Details & Availability Why use this instead...
Contact Form ViX Help Center For detailed, non-urgent issues where you need to provide a lot of information. Creates a paper trail.
Social Media Twitter/X: @ViX_Ayuda For public complaints that often get a faster, though less detailed, response. Good for visibility.
App/Play Store Review Leave a review on the Apple App Store or Google Play Store To flag technical bugs directly to the developers. A low-star review can sometimes trigger a support response.

⏱️ Estimated Response Times from ViX After Complaining

Honestly, getting a quick reply feels like winning the lottery. Prepare to wait.

Method Expected Wait Time
Email (Contact Form) 24 - 72 hours (or never)
Social Media 4 - 24 hours
App Review No direct response expected

🔍 Tips to Get a Quicker Response from a Complaint

🔍 Tips to Get a Quicker Response from a Complaint

  • Be incredibly specific: Include your account email, the device you're using (e.g., Roku, iPhone 14), the show you were watching, and the exact time the issue occurred.
  • Use screenshots or screen recordings: Proof is hard to ignore. Show them the error message or the ad playing on your premium account.
  • Post publicly on Twitter/X: Tag their support handle (@ViX_Ayuda) and their main account (@ViX_plus). Companies hate bad public press.
  • Keep it concise: Get straight to the point. They receive many complaints, so make yours easy to understand quickly.

How to Escalate Your Complaint

How to Escalate Your Complaint

If ViX is giving you the silent treatment, it's time to go over their heads. Don't let them ignore you.

  1. File a BBB Complaint: You can file a complaint against their parent company, TelevisaUnivision, Inc., with the Better Business Bureau. The BBB acts as a mediator. It's a slow process, but companies usually respond to protect their public rating.

  2. Contact Your State Attorney General: If you believe their business practices are deceptive (like advertising premium as ad-free but still showing ads), you can file a consumer complaint with your state's Attorney General. This is a serious step that can trigger investigations.

  3. Initiate a Credit Card Chargeback: This is your nuclear option for billing issues. If you were charged incorrectly and ViX won't issue a refund, contact your credit card company. Explain the situation and request a chargeback. Be aware that ViX will likely close your account if you do this.

Email Template to Complain to ViX

Email Template to Complain to ViX

Subject: Urgent: Unresolved Issue with ViX Premium Account [[Your Account Email]]

To Whom It May Concern,

I am writing again to resolve an issue with my ViX Premium account. Despite contacting support on [[Date]], my problem remains unsolved and I have not received a satisfactory response.

On [[Date of Incident]], I was attempting to watch [[Name of Show or Event]] and was shown multiple ads, even though I pay for the premium, ad-free service. Frankly, having to waste my time tracking this down and writing emails about a feature I already pay for has been incredibly frustrating.

To resolve this, I require you to either fix the ad-free streaming on my account immediately or issue a full refund of [[$Amount]] for my last billing cycle. I also expect a written confirmation that the issue has been corrected.

Please be aware that if this is not resolved within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card company for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Additional Helpful Tips to get Your Complaint Resolved

  • Demand a ticket number. If you use their contact form, and they reply, immediately ask for a reference or ticket number. Use that number in the subject line of all future communications.
  • Tag them on multiple platforms. Don't just stick to Twitter. Mention them in a comment on a recent Facebook or Instagram post. The social media team is often separate from the email support team.
  • Reference other users' complaints. A Reddit user mentioned they only got a response after saying, "I know from Trustpilot I'm not the only one with this ad-free premium problem." It shows you've done your research and your issue isn't isolated.

Let Pine AI Help Raise the Complaint to ViX

Tired of sending complaints into the void of ViX's contact form? It's exhausting. You write a detailed message, hit send, and then... nothing. Or worse, you get a generic, unhelpful reply two days later. Sound familiar? Pine AI handles the persistent follow-ups and annoying back-and-forth for you. No more checking your email every five minutes or wondering if you're being ignored. Let our AI handle the tedious parts so you can get back to, well, anything else. It saves your sanity and holds them accountable. No joke.

Frequently Asked Questions about ViX Complaint Filing

What if ViX doesn't reply?
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Can I escalate my complaint legally?
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Are there lots of people leaving ViX?
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Is this the right phone number to contact ViX?
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What's the easiest way to cancel a subscription with ViX?
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Other ways that I can contact the ViX?
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Why am I still seeing ads on ViX Premium?
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Olivia Harper

Olivia Harper

Content Manager

Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.

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