Complain About ViX - File a Complaint Today

Getting in touch with a real person at ViX is notoriously difficult. They seem to prefer hiding behind web forms, but here are the methods that have the best (though still slim) chances of success.

Honestly, prepare to be patient. It feels like their response times are measured in weeks, not hours.

• Be incredibly specific: Don't just say "I was overcharged." Provide your account email, the exact date and amount of the charge, and the last four digits of your credit card.
• Try writing in Spanish: It's a long shot, but some users on Reddit have reported that they received more helpful responses when they submitted their complaint in Spanish.
• Attach screenshots for everything: Get proof of the error message, the charge on your bank statement, or the cancellation confirmation screen. Do not send a message without evidence.
• Follow up relentlessly: If you don't hear back in 48 hours, send another message. And another one after that. Don't let your ticket get buried.

If ViX is giving you the silent treatment, it's time to go over their heads. Don't waste time trying the same failed methods.

File a Credit Card Chargeback

For incorrect or unauthorized charges, this is your strongest weapon. Call the number on the back of your credit card and tell them you want to dispute a charge from ViX. The bank will investigate, and this forces ViX to either prove the charge was valid or refund the money. It's often faster than dealing with ViX support.

Complain to the Better Business Bureau (BBB)

Filing a complaint with the BBB gets your issue sent to ViX's parent company, TelevisaUnivision. It works, but prepare to wait. Companies usually respond formally through the BBB portal to protect their rating. You must first try to contact ViX directly before the BBB will accept your case.

Contact Your State Attorney General

As a last resort for consumer protection issues, you can file a complaint with your state's Attorney General. This is a more serious step, but it's an option if you feel the company's practices are deceptive.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Email Address]] - Final Attempt

I am writing again to resolve an issue with my account. My previous attempt to get help on [[Date of first contact]] has been completely ignored.

On [[Date of charge]], my account was charged [[$Amount]] even though I had already cancelled my subscription on [[Date of cancellation]]. Frankly, having to track this down and spend my personal time chasing a refund for your company's error has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method and provide written confirmation that my account is permanently closed. I do not authorize any future charges.

Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use keywords in your subject line. Don't just write "Help." Use a subject like "URGENT: Incorrect Billing & Cancellation Failure" to get routed correctly.
• Mention your next step. Casually dropping "If this isn't resolved, my next step is a chargeback" in your first email can sometimes get you escalated to someone who can actually help.
• Go public with your ticket number. A user on Trustpilot said they finally got a response after they posted a 1-star review on the App Store that included their unanswered support ticket number. It's a bold move, but it can work.
• Keep a simple document. Just a note on your phone is fine. Log every time you contact them, who you spoke to (if possible), and what they said. You'll be glad you have it.

Tired of sending messages into the ViX support void and getting nothing back? Sound familiar? It's exhausting. You follow all the rules, fill out the forms, and then just wait, wondering if anyone even read your complaint. No joke.

Pine AI handles the persistent follow-ups for you. It deals with the frustrating back-and-forth so you don't have to waste your energy checking your inbox for a reply that might never arrive. Let a bot do the annoying work. Your sanity is worth it.