Complain About Acorn TV - File a Complaint Today

Best ways to complain to Acorn TV

Official site: Visit Acorn TV

Honestly, 'patience' is the key word here. It can feel like sending a message into the void.

• Be incredibly specific in your first message. Include your account email, the date of the charge, and exactly what you want (e.g., 'a refund for the charge on May 15th').
• Attach screenshots. A picture of the incorrect bill or the cancellation confirmation screen is hard to ignore.
• Follow up. If you don't hear back in 3 days, reply to your own email to bump it up in their queue.

If Acorn TV ignores you, it's time to escalate. Don't just give up.

File a BBB Complaint

Your first move should be filing a complaint with the Better Business Bureau (BBB). It's not a government agency, but companies often respond to avoid a negative mark on their public profile. Filing is free, but be prepared to wait. The process can take several weeks to resolve. Filing with the BBB works, but it's slow.

Initiate a Credit Card Chargeback

For billing issues, your best weapon is a chargeback. Contact your credit card company or bank (you can usually do this online or through their app) and dispute the charge. Explain that you tried to resolve it with the merchant first and they were unresponsive. This hits them where it hurts, their wallet, and often gets a much faster result than dealing with Acorn's support.

Subject: Formal Complaint: Unresolved Cancellation & Billing Issue on Account [[Your Email Address]]

I am writing again to resolve an issue with my account, [[Your Email Address]].

Despite my attempts to cancel my subscription on [[Date of Cancellation Attempt]], I was still charged [[$Amount]] on [[Date of Charge]]. This is unacceptable, and frankly, having to chase this down is incredibly frustrating. I have attached a screenshot of my cancellation confirmation for your reference.

To resolve this, I require a full refund of the [[$Amount]] charge and written confirmation that my account has been successfully cancelled and will not be billed again.

If I do not receive a satisfactory response and confirmation of my refund within 3 business days, my next step will be to file a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the exact subject line: 'Urgent Billing Inquiry' or 'Cancellation Confirmation Needed'. Vague subjects get ignored.
• Mention the words 'BBB' or 'chargeback' in your follow-up email. Sometimes just knowing you're serious is enough to get a response.
• A user on Reddit mentioned they finally got a response by commenting on one of Acorn TV's Facebook ad posts. It's a bit aggressive, but it can work when you're being ignored.
• Keep everything in one email thread. Don't start a new ticket. This creates a clear timeline of your attempts to contact them.

Tired of sending emails into the Acorn TV support void and getting nothing back but an automated ticket number? Sound familiar? It's a common story on their Trustpilot page. People just want to cancel or fix a bill, but get stuck in an endless loop. Pine AI handles the tedious follow-ups for you. We don't get tired of waiting, and we don't forget to send that 'just checking in' email that finally gets their attention. It saves your sanity and skips the part where you have to check your inbox ten times a day. No joke.