Complain About Acorn TV - learn how to file a complaint

Trying to find a phone number for Acorn TV is a lost cause, they want you to use their online forms. Here are the most direct ways to get in touch.

You'll get a response in 2-3 business days, but honestly, it feels like an eternity when they have your money.

• Be Specific: Instead of saying "it's not working," say "The show 'Midsomer Murders' buffers every 5 minutes on my Roku TV, model XYZ."
• Use Keywords: Start your email subject line with "Billing Dispute" or "Cancellation Issue" to get it routed faster.
• Provide Proof: Always have your account email address and the last four digits of the credit card you used ready.

If Acorn TV is giving you the silent treatment, it's time to go over their heads. Your best bet in the US is the Better Business Bureau (BBB).

How to File a Complaint with the Better Business Bureau (BBB)

The BBB is a non-profit that helps resolve disputes between customers and businesses. It's free to use.

1. Go to the BBB website: Find the profile for Acorn TV's parent company, RLJ Entertainment, Inc.
2. File a Complaint: Fill out the form with details of your issue, what you've done to resolve it, and what you want (e.g., a refund).
3. Wait for a Response: The BBB will forward your complaint to Acorn TV. The company is expected to respond, usually within 14 days.

BBB works, but prepare to wait. Acorn TV's parent company is accredited, so they are more likely to respond to a BBB complaint to maintain their rating. Just be patient, as the process isn't instant.

Here is a template you can copy and paste. It's polite but firm, and shows you mean business.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[your email address]]

Dear Acorn TV Support Team,

I am writing again to resolve an issue with my account. This is my second attempt to contact you about this problem, as my first request on [[Date]] went unanswered.

On [[Date of charge]], my card was charged [[$Amount]] for a subscription renewal, even though I had already cancelled my service on [[Date of cancellation]]. This unauthorized charge has been a significant inconvenience.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. Please also send a written confirmation that my account has been closed and no further charges will be made.

If I do not receive a satisfactory response within 5 business days, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a Ticket Number: When you submit a complaint via their form, insist on getting a reference or ticket number. It's your proof that you contacted them.
• Mention 'Chargeback': The word "chargeback" often gets a company's attention because it costs them money and penalties if they lose the dispute.
• Take Screenshots: Always take a screenshot of your cancellation confirmation screen. Weirdly, some users on Reddit report that the confirmation email never arrives, so a screenshot is your only proof.

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