Complain About Exxen - File a Complaint Today

Getting in touch with Exxen can feel like a mission in itself. They don't make it easy, and traditional options like a phone number are nowhere to be found. Below are the main channels, but set your expectations low.

Honestly, you'll need patience. A lot of it.

• Keep It Simple: Write in clear, basic language. Since it's a Turkish company, avoid complex slang. Using an online translator for key phrases might even help.
• Provide All Details Upfront: Include your account email, the date of the issue, and any transaction IDs. Don't make them ask for it.
• Be Persistent: If you don't hear back, reply to your own email every few days. It keeps your ticket at the top of their queue.

When Exxen support goes silent, your options are limited because they are an international company. US-based agencies like the BBB have no real power here. Your best bet is to handle it through your payment provider.

File a Credit Card Chargeback

This is your most powerful tool. If you were charged incorrectly or didn't receive the service you paid for, contact your credit card company or bank. Explain the situation and that the merchant is unresponsive. They will investigate and can reverse the charge. Honestly, this is probably the quickest path to getting your money back. You usually have to do this within 60-120 days of the transaction.

Public Complaints

Go public. Post your experience on Trustpilot, social media, and other review sites. While it might not get you a direct resolution, it warns other potential customers and sometimes pressures the company to respond to avoid more bad press.

Subject: Urgent: Unresolved Complaint on Account [[Your Account Email]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. This is my second attempt to contact you regarding this problem, as my first message on [[Date of first contact]] has gone unanswered.

On [[Date of incident]], I was incorrectly charged [[$Amount]] for my subscription, even though I had already cancelled it. Having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating.

To resolve this, I require you to process a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that my subscription is cancelled and my payment details have been removed from your system to prevent future charges.

Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a formal chargeback with my credit card company for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Mention a Chargeback Early: Don't wait to use it as a threat. Mentioning in your first email that you're prepared to file a chargeback can sometimes get your ticket escalated faster.
• Take Screenshots of Everything: Screenshot your cancellation confirmation screen, any error messages, and your sent emails. Digital proof is your best friend if you need to dispute a charge.
• Use Social Media with Tags: Don't just post. Tag @exxen and any related media accounts. A user on a tech forum mentioned they only got a reply after they posted their complaint on Twitter with a screenshot of their unanswered support ticket.
• Keep a Simple Timeline: Write down the date you cancelled, the date you were charged, and the dates you contacted support. Having a clear, simple log makes your case stronger.

Tired of sending emails into the void at Exxen? It's a common story. You write a detailed message, hit send, and then... nothing. Just silence. Sound familiar? Instead of refreshing your inbox a dozen times a day wondering if they even read your complaint, let Pine AI handle the annoying part. We send the persistent, firm follow-ups on your behalf, escalating the issue automatically so you don't have to. No more wasting your time and energy. Let a bot do the chasing. Seriously.