Complain About Exxen - learn how to file a complaint

Good luck getting a quick reply. It's a waiting game.

• Be persistent. Follow up on your email every 48 hours if you don't hear back.
• Go public. Post your complaint and tag Exxen on Twitter or other social media platforms.
• Write in both English and Turkish if you can (use an online translator). It might get routed to the right department faster.
• Include your account email and a clear subject line like 'URGENT: Billing Error' or 'Cancellation Request'.

If your emails are ignored, it's time to escalate. Don't expect a simple process.

First, reply to your own email thread and change the subject line to 'Formal Complaint: Escalation Request'. This sometimes gets it flagged for a senior team member.

If that fails, your best weapon is a chargeback. Contact your credit card company (Visa, Amex, etc.) and dispute the charge. Explain that you tried to resolve the issue but the merchant was unresponsive. This hits them where it hurts. Seriously, this is often the only thing that works.

For those truly committed, the official consumer protection body in Turkey is the Tüketici Hakem Heyeti, but that's a complicated process from abroad. Stick to the chargeback. It's faster and more effective for international customers.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Email Address]]

I am writing again to resolve an issue with my Exxen account. My previous attempts to contact support have gone unanswered.

On [[Date of Charge]], I was incorrectly charged [[$Amount]] for a subscription I had already tried to cancel. Frankly, the amount of time I've had to spend chasing this down is incredibly frustrating, especially when the cancellation process itself is so unclear.

To resolve this, I need you to process a full refund of [[$Amount]] immediately and confirm in writing that my subscription has been successfully terminated.

If I do not receive a response and confirmation of the refund within 72 hours, my next step will be to file a chargeback with my credit card provider for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use Keywords: Start your email subject line with 'Cancellation' or 'Refund Request' to hopefully get it routed correctly by any automated systems.
• Screenshot Everything: Take a screenshot of your cancellation confirmation screen (if you can even get one), your account page, and any error messages. You'll need this evidence for a chargeback.
• Mention Social Media: In your email, you can add a line like, 'I'd prefer to resolve this privately before discussing my experience on public forums.' It's a polite threat that can sometimes work.
• The Reddit Tactic: One user on Reddit mentioned they only got a response after replying to their own support ticket every single day for a week. It's annoying, but persistence can sometimes break through the silence.

Tired of sending emails to Exxen's support and getting nothing but silence? Sound familiar? It feels like shouting into the void. Instead of refreshing your inbox for a reply that never comes, let Pine AI handle the tedious follow-up. We manage the persistent communication and document everything for you, so you don't have to. It's your best bet for getting them to actually listen without losing your mind. No more checking your email a dozen times a day. Let an AI do the nagging for you. Really.