Complain About A&E Crime Central - learn how to file a complaint

Getting in touch with a real person at A&E Crime Central can feel impossible. They seem to prefer you just give up. Below are the most effective methods we've found, though 'effective' is a relative term here.

Don't hold your breath. Getting a response can take a while, and it's rarely as fast as you need it to be.

• Be painfully clear and concise in your first message.
• Include your account email and the date the problem started.
• Take screenshots of the error or billing issue. You will need them.
• Mention how many times you've already tried to contact them.

If A&E Crime Central is ignoring you, it's time to go over their heads. Don't just keep sending emails into the void.

Better Business Bureau (BBB)

Filing a complaint with the BBB is your strongest next step. It's a public record, and companies are rated on how they respond. A&E Networks already has an F rating, so they are sometimes motivated to resolve BBB complaints to avoid making it worse. The process is slow, it can take a few weeks, but it forces them to officially address your issue. You must try to contact them directly first before the BBB will accept your case.

State Attorney General

For issues that feel fraudulent, like being repeatedly charged after cancellation, you can file a consumer complaint with your state's Attorney General. This is a more serious step, but it's an option for protecting your consumer rights.

Subject: Formal Complaint: Unresolved Billing Error on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve a persistent issue with my A&E Crime Central account. This is my third attempt to get this fixed, and my patience is wearing thin.

On [[Date of charge]], my account was incorrectly charged [[$Amount]]. I had either already canceled my service or was on a promotional plan that should not have resulted in this charge. Frankly, the amount of time I've had to spend trying to correct your company's error is incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. I also need written confirmation that my subscription is canceled and I will not face any future charges.

I have attached a screenshot of the charge for your reference. If I do not receive a satisfactory response and confirmation of my refund within 72 hours, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Go Public on Social Media: Don't just send a direct message. A public post on X (formerly Twitter) tagging @AETV gets way more attention.
• Use the word 'Formal Complaint': Start your email subject line with these words. It sometimes helps get the message routed past the first line of generic support.
• Reference a BBB Complaint Number: If you've already filed with the BBB, mention the case number in all future communication. It shows you're serious.
• Mention a Chargeback: Casually stating that your next step is a credit card chargeback can sometimes light a fire under them. They hate chargebacks.

Tired of filling out that A&E Crime Central support form, only to get a robotic email back two days later saying they're 'looking into it'? Sound familiar? It's a classic runaround. You send details, you wait, you get nothing, and you start the whole process over again. It is exhausting. Pine AI can take over this whole frustrating process. We send the complaint, handle the follow-ups, and keep pushing until someone actually responds with a resolution. No more checking your inbox for a reply that never comes. Let us handle the tedious back and forth so you don't have to.