Complain About A&E Crime Central - File a Complaint Today

Getting in touch with a human at A&E Crime Central is notoriously difficult, as they seem to prefer you just give up. Here are the main channels, for what they're worth.

Honestly, it feels like they get back to you whenever they feel like it. Don't hold your breath.

• Be incredibly specific in your first message. Include dates, error messages, and what device you're using.
• Attach screenshots. Proof is hard to ignore.
• Use a clear, direct subject line like 'Billing Error on Account [Your Email]'.
• Follow up. If you don't hear back in 3-4 days, send a polite but firm follow-up email.

If A&E Crime Central is ignoring you, it's time to escalate. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). The BBB acts as a mediator, and A&E's parent company, A&E Networks, generally responds to maintain their rating. It's not a fast process, but it gets their attention. Seriously, they often don't reply until the BBB sends a second reminder. Keep in mind, you have to prove to the BBB that you tried contacting the company directly first, so save copies of your emails as evidence.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Email Address]]

I am writing again to resolve an issue with my A&E Crime Central account, as my previous attempts to get help through your support form have been unsuccessful.

On [[Date of Incident]], [[describe the problem clearly, e.g., I was incorrectly billed $X.XX, or the app has been unusable on my Roku device for over a week]]. Frankly, having to chase this down and spend my time on it has been incredibly frustrating.

To resolve this, I require you to [[state the specific action, e.g., issue a full refund of $X.XX immediately, or fix the technical issue and provide a credit for one month of service]].

If I do not receive a satisfactory response and confirmation of resolution within 72 hours, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the phrase 'Formal Complaint' in your subject line. It sometimes gets routed to a more senior team.
• Mention the specific show you were trying to watch when the error occurred. It adds a layer of reality that a generic 'app not working' message lacks.
• A user on a forum mentioned they got a response only after they publicly tweeted at @AETV with their ticket number. It's a long shot, but it can work when you're being ignored.
• Always ask for a ticket or reference number. Without it, your complaint basically disappears into the void if you have to follow up.

Tired of sending your complaint into A&E's support void and getting nothing back but an automated ticket number? Sound familiar? It's a common story on their BBB page. Pine AI handles the tedious follow-ups for you. We keep pinging them, escalating the issue, and making sure your complaint doesn't just get closed without a real resolution. No more checking your inbox every day for a reply that never comes. Let us take over the annoying part so you can get back to your life.